Customer Service Representative

AT&T

AT&T call center representative handling customer service, billing, technical support, and retention. Driving upsells and sales targets for a global communications and technology company.

Posted 9/3/2026full-timeRichardson • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer focus and problem-solving skills while effectively handling customer interactions across various channels. Proven ability to achieve sales targets through upselling and providing exceptional service in a fast-paced environment.

Highest-signal resume keywords

Commissioned Sales ExperienceCustomer AcquisitionProblem-Solving SkillsAttention to DetailCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesUpsellingBilling ResolutionTechnical SupportCustomer Retention

Soft Skills

Unwavering Customer FocusStrong Work EthicAdaptability

Industry Keywords

Customer InteractionsFast-Paced EnvironmentService IssuesPayment CollectionsFlexible Schedule

About the role

Key responsibilities & impact

Serve as the voice of AT&T, a global communications and technology company
Handle customer interactions through calls, chats, and emails in a fast-paced environment
Identify upselling opportunities and close deals to reach sales and commission targets
Resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and escalate to higher support when needed
Build customer confidence and loyalty by resolving issues
Support customer inquiries, including technical issues
Provide customer acquisition, sales, service, and retention support

Requirements

What you’ll need

Commissioned sales experience highly preferred
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Ability to work a flexible 40 hour per week schedule, including nights, weekends, and overtime
Ability to report to 2221 Lakeside Blvd, Richardson, TX 75082
Minimum office presence of 5 days per week

Benefits

Comp & perks

Paid training
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Commission opportunities associated with upselling and sales targets