AT&T

Risk

• Drive the evolution of AT&T's Technology Third Party Risk Management program, including processes to identify, assess, mitigate, monitor, and report technology third-party risks
• Advise on the design and enhancement of foundational TPRM capabilities, including policies and standards, third-party inventory, risk tiering, due diligence, onboarding, monitoring, and termination activities
• Evaluate program maturity and lead improvement initiatives across governance, processes, controls, technology enablement, and data management capabilities
• Partner with stakeholders across Supply Chain, Enterprise Risk Management, Compliance, Technology, and Legal to advance strategic program objectives and strengthen risk management practices
• Develop executive-level risk assessments, point-of-view documents, and escalation materials related to critical third parties, emerging risks, and program gaps
• Serve as a trusted advisor to business units on emerging third-party risk topics, regulatory developments, and industry best practices
• Orchestrate stakeholders to identify, assess, mitigate, and monitor third-party risks
• Focus on inherent and residual risk of technology third parties supporting mission-critical systems, sensitive data, hardware, and software products
• Ensure regulatory and risk policies and standards are understood and addressed consistently across AT&T

Tech Risk, Third Party Risk Management

Support Engineer

• Provide 24x7 support for incidents, alerts, and operational issues
• Triage and diagnose incidents using logs, monitoring dashboards, and platform knowledge
• Resolve Tier 1 issues independently and engage Tier 2 for architectural or infrastructure-level complexity
• Own client-submitted iTrack incident tickets through resolution and closure
• Respond to PagerDuty and automated alerts; investigate and remediate issues
• Monitor production and non-production environment health and proactively correct anomalies
• Monitor application support mailboxes and manage operational follow-through
• Provide first-responder C2W emergency support
• Share client profile data and usage reports on request
• Maintain clear incident communication with clients
• Track operational metrics including MTTR and ticket resolution trends
• Develop and maintain Tier 1 SOPs and operational runbooks

Analyst, App/Prod Support – 24/7, Azure, Kubernetes

Customer Support

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events
• Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation
• Support iTrack work requests, consulting tickets, and platform-aligned project deliverables
• Provide additional C2W support when engaged by Tier 1
• Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities
• Manage SSL certificate lifecycle support and remediation execution
• Execute Golden Image and on-prem OS updates for existing VMs
• Perform application installations and upgrades outside the monitoring/alerting platform scope handled by SRE
• Support production and non-production setup and operations in Azure and on-prem environments
• Support new client onboarding and implementation projects for enterprise integration and messaging services
• Partner with architects and developers to analyze requirements and recommend technical options
• Gather and publish monthly application and operational metrics
• Manage ITAP data requirements and ensure operational governance
• Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs
• Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation

Specialist App/Prod Support – Azure, Kubernetes, Tier 2 Support, Kafka

Account Executive

• Develop and attain customer experience and sales objectives for the store
• Sell all products and services offered by AT&T
• Meet sales objectives
• Complete customer contracts and warranties
• Pull products from inventory
• Accept customer payments and file completed orders
• Maintain knowledge of products, accessories, pricing plans, promotions, service features, and competitive offers
• Provide market feedback to the Store Manager regarding local competition and product/service needs
• Handle customer service inquiries
• Provide efficient, courteous customer service and assist with product offerings and services
• Educate and engage customers through product demonstrations
• Complete store opening and closing procedures
• Submit transaction journals daily
• Assist with inventory maintenance

Retail Sales Consultant

Manager

• Oversee all aspects of the daily operation of a retail store
• Manage merchandising and product launches
• Meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with AT&T products and services
• Perform outreach and promotional activities, including off-site events as needed
• Coach and develop a team of retail sales consultants
• Ensure the team meets sales and service goals
• Collaborate with key stakeholders on initiatives beyond store walls

Retail Store Manager

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful connections with every customer through personalized sales expertise
• Meet sales targets using AT&T's full suite of products, devices, and personalized services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am and 9pm, including weekends
• Adapt to evolving technology and changing customer needs

• Partner with the store manager to oversee all aspects of daily retail store operations
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with AT&T products and services
• Perform outreach and promotional activities, including off-site events as needed
• Coach a team of retail sales consultants to meet sales and service goals
• Collaborate with key stakeholders on initiatives beyond store walls
• Champion strategic change and create results

Assistant Retail Store Manager

Sales

• Lead retail performance across a large multi-site territory, driving growth, customer experience, and operational excellence
• Coach and develop Area Managers and retail leaders to strengthen performance and execution
• Build a culture of accountability, engagement, and continuous improvement
• Partner with market, operations, staffing, and authorized retail teams to align priorities and improve customer outcomes
• Maintain a strong field presence, regularly visiting stores and engaging leaders across the territory

Director – Retail Sales

Technician

• Support all facets of phone installations and troubleshoot a variety of telephones
• Install, pull, terminate, and dress cabling according to industry and Sponsor standards
• Troubleshoot and repair faulty connections, dropped calls, and hardware issues
• Configure call routing, voicemail, extensions, and phone features
• Travel locally between customer buildings or temporarily work at alternate locations for special projects
• Provide team coverage from 6:00 a.m. to 6:00 p.m. with flexibility to support 24x7 operations
• Work extended hours during critical peaks and respond to last-minute requests
• Travel back and forth between Chantilly and McLean

Phone Installation Technician – Government

• Partner with the store manager to oversee all aspects of daily retail store operations
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with AT&T products and services
• Perform outreach and promotional activities, including off-site events as needed
• Coach a team of retail sales consultants to meet sales and service goals
• Collaborate with key stakeholders on initiatives beyond store walls
• Champion change and support high team performance
• Analyze issues and solve problems using professional expertise
• Take initiative to create results

• Partner with a store manager to oversee all aspects of the daily operation of a retail store
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with AT&T products and services
• Perform outreach and promotional activities, including off-site events as needed
• Coach a team of retail sales consultants to help them meet sales and service goals
• Collaborate with key stakeholders on initiatives beyond store walls
• Champion change, solve problems, analyze issues, and create results

Assistant Store Manager

• Create meaningful connections with every customer through personalized sales expertise
• Meet sales targets using AT&T’s full suite of products, devices, and personalized services
• Guide customers through product and service options using a consultative sales approach
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled hours between 9am–9pm, including weekends
• Stay current with evolving technology and changing customer needs

• Assist Business customers with requests, questions, and inquiries about AT&T products and services
• Handle billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support, and other customer-care call types
• Research, troubleshoot, and resolve complex customer issues using multiple tools and systems
• Explain customer bills, rate plans, features, products, and services
• Provide personalized product and service recommendations and support sales goals
• Engage Tier 3 network and IT support, third-party vendors, and suppliers to resolve issues and service faults
• Handle wireless local number portability, relocations, combined bill support, after-hours inquiries, prepaid service, credit checks, collections, returns, exchanges, upgrades, and accessory orders
• Support AT&T Mobility software and device installation and configuration
• Respond to customer inquiries via telephone, email, e-care, correspondence, TTY, and online chat
• Maintain records, prepare reports, and update customer accounts on computer systems
• Identify, track, and trend issues to assist root-cause elimination
• Handle escalations, complex tickets and cases, regulatory matters, and executive escalations
• Coordinate with sales, service management, and other departments
• Work a set 40-hour schedule with scheduled breaks, lunches, and open time for call availability

Call Center Technical Support Representative

• Create meaningful connections with every customer through personalized sales expertise
• Use a consultative sales approach to guide customers through product and service options
• Meet sales targets and earn commissions through sales of AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am and 9pm, including weekends
• Stay current with evolving technology and changing customer needs

Bilingual Spanish Retail Sales Consultant

Solutions Engineer

• Design the end-to-end technical vision for AI-enabled products and solutions
• Define ecosystems, impacted applications, data, APIs, platforms, users, integrations, and dependencies
• Create effective, reusable prompts to streamline partner development and accelerate AI solution delivery
• Ensure AI solutions support reuse, integration, enterprise alignment, operational readiness, and long-term sustainability
• Provide technical leadership from discovery through implementation and guide teams from concept to production
• Partner with AI Developers to translate solution vision into buildable AI capabilities
• Resolve technical blockers and ensure solutions are scalable, reusable, secure, and aligned with enterprise standards
• Collaborate with GSP and CDO partners on enterprise approaches across data, platforms, integration, security, and delivery
• Leverage existing enterprise assets, avoid duplication, and align solutions with governance and compliance expectations
• Drive cross-functional alignment among business, AI developer, architecture, data, and platform teams
• Identify opportunities, deploy AI solutions, and drive sustainable adoption with business and operational leaders
• Embed AI into business operations and value delivery

Tech Risk, Third Party Risk Management

Analyst, App/Prod Support – 24/7, Azure, Kubernetes

Specialist App/Prod Support – Azure, Kubernetes, Tier 2 Support, Kafka

Retail Sales Consultant

Retail Store Manager

Retail Sales Consultant

Assistant Retail Store Manager

Director – Retail Sales

Phone Installation Technician – Government

Assistant Retail Store Manager

Assistant Store Manager

Retail Sales Consultant

Call Center Technical Support Representative

Bilingual Spanish Retail Sales Consultant

Principal Solutions Architect