Director – Retail Sales

AT&T

AT&T retail sales director leading company-owned stores across Upstate New York, Vermont, and the Hudson Valley. Developing managers and driving territory-wide performance, customer experience, and execution.

Posted 8/4/2026full-timeAlbany • New York • 🇺🇸 United StatesLead💰 $120,200 - $180,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading multi-site retail operations, focusing on team development, customer experience, and operational excellence. Proven ability to drive performance through strategic thinking and hands-on execution in a dynamic environment.

Highest-signal resume keywords

Multi-Site Retail LeadershipCoaching And Talent DevelopmentStrong Communication SkillsField-Focused LeadershipStrategic Thinking And Execution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementOperational ExcellenceCustomer Experience ImprovementTeam BuildingAccountability Practices

Soft Skills

Relationship BuildingInfluencing StakeholdersSelf-Starter MindsetHumilityEngagement

Certifications & Qualifications

Bachelor's Degree Or Equivalent Experience

Industry Keywords

RetailField SalesWirelessTelecommunicationsCustomer-Facing Environment

About the role

Key responsibilities & impact

Lead retail performance across a large multi-site territory, driving growth, customer experience, and operational excellence
Coach and develop Area Managers and retail leaders to strengthen performance and execution
Build a culture of accountability, engagement, and continuous improvement
Partner with market, operations, staffing, and authorized retail teams to align priorities and improve customer outcomes
Maintain a strong field presence, regularly visiting stores and engaging leaders across the territory

Requirements

What you’ll need

Experience leading leaders in a multi-site retail, field sales, wireless, telecommunications, or customer-facing environment
Proven success managing large geographic territories and distributed teams
Track record of building high-performing teams through coaching, accountability, and talent development
Strong communication and relationship-building skills, with ability to influence stakeholders across multiple functions
Visible, field-focused leadership style with passion for developing people and improving performance
Ability to balance strategic thinking with hands-on execution and operational discipline
Self-starter mindset with humility to listen, learn, and build on strengths of an existing team
Willingness to travel extensively throughout the territory
Preferred: wireless, telecommunications, indirect channel, or authorized retailer experience
Preferred: experience leading managers in a multi-site retail environment
Bachelor's degree or equivalent experience

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 28 days of vacation each year and 9 company designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Long Term Grants and Deferred Compensation
Commission