Phone Installation Technician – Government

AT&T

Phone Installation Technician installing and troubleshooting VoIP, legacy phones, cabling, and network equipment. Supporting AT&T’s secure telecommunications services for federal government customers in Virginia.

Posted 8/4/2026full-timeMcLean • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $69,000 - $111,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cabling methodologies, troubleshooting techniques, and installation of telecommunications systems, including VoIP and digital phones. Capable of adapting to changing tasks while providing support for extended hours and 24x7 operations.

Highest-signal resume keywords

TSSCI Clearance With PolygraphCabling MethodologiesVoIP And Digital Phone InstallationTroubleshooting TechniquesNetwork LAN Infrastructure Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cabling InstallationTelecommunications Systems TroubleshootingEndpoint InstallationNetwork Switch ConfigurationCall Routing ConfigurationVoicemail SetupHardware RepairCable Run ListsTechnical Problem ResolutionDesktop IT Equipment Installation

Soft Skills

AdaptabilityFlexibilityQuick LearningTeam Coverage SupportCustomer Service

Certifications & Qualifications

TSSCI Clearance With Polygraph

Industry Keywords

TelecommunicationsCabling StandardsIT HardwareVoIPNetwork Infrastructure

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Support all facets of phone installations and troubleshoot a variety of telephones
Install, pull, terminate, and dress cabling according to industry and Sponsor standards
Troubleshoot and repair faulty connections, dropped calls, and hardware issues
Configure call routing, voicemail, extensions, and phone features
Travel locally between customer buildings or temporarily work at alternate locations for special projects
Provide team coverage from 6:00 a.m. to 6:00 p.m. with flexibility to support 24x7 operations
Work extended hours during critical peaks and respond to last-minute requests
Travel back and forth between Chantilly and McLean

Requirements

What you’ll need

Required TSSCI clearance with polygraph
Excellent knowledge of cabling methodologies, industry standards, troubleshooting techniques, and cable run lists
Experience installing endpoints, including desktop IT equipment, printers, VoIP and digital phones, and network switches
Experience resolving technical problems and answering queries involving computer hardware, networks, and telecommunications systems
Related IT hardware and cabling installation experience preferred
Experience implementing Sponsor network LAN infrastructure preferred
Ability to adapt to changing tasks and requirements
Ability to quickly learn new skills on the job
Willingness to travel between Chantilly and McLean
Willingness to support extended hours and 24x7 operations when needed

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays, including at least 23 days of vacation each year and 9 company-designated holidays
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet and wireline phone