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AT&T

Call Center Technical Support Representative

AT&T

AT&T Business Premier Service Consultant supporting business customers across billing, sales, activations, collections, and technical troubleshooting. Resolving telecom issues through multichannel service and cross-team escalation.

Posted 8/4/2026full-timeRichardson • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and technical support, with a strong ability to troubleshoot and resolve complex issues using multiple tools and systems. Proficient in maintaining knowledge of AT&T products and services while effectively communicating with customers across various channels.

Highest-signal resume keywords
Customer Service ExperienceAdvanced Typing/Keyboarding SkillsTroubleshooting SkillsKnowledge of AT&T Products and ServicesEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingTechnical SupportBilling ManagementService ActivationData AnalysisProblem-SolvingCustomer Account ManagementSales SupportIssue TrackingRegulatory Compliance
Soft Skills
Effective CommunicationFlexibilityTeam CoordinationCustomer EngagementConflict Resolution
Tools & Technologies
AT&T Mobility SoftwareCustomer Relationship Management SystemsOnline Chat PlatformsEmail Communication ToolsCall Center Software
Industry Keywords
Call Center OperationsCustomer CareWireless Local Number PortabilityService Fault ResolutionCustomer Retention

About the role

Key responsibilities & impact
  • Assist Business customers with requests, questions, and inquiries about AT&T products and services
  • Handle billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support, and other customer-care call types
  • Research, troubleshoot, and resolve complex customer issues using multiple tools and systems
  • Explain customer bills, rate plans, features, products, and services
  • Provide personalized product and service recommendations and support sales goals
  • Engage Tier 3 network and IT support, third-party vendors, and suppliers to resolve issues and service faults
  • Handle wireless local number portability, relocations, combined bill support, after-hours inquiries, prepaid service, credit checks, collections, returns, exchanges, upgrades, and accessory orders
  • Support AT&T Mobility software and device installation and configuration
  • Respond to customer inquiries via telephone, email, e-care, correspondence, TTY, and online chat
  • Maintain records, prepare reports, and update customer accounts on computer systems
  • Identify, track, and trend issues to assist root-cause elimination
  • Handle escalations, complex tickets and cases, regulatory matters, and executive escalations
  • Coordinate with sales, service management, and other departments
  • Work a set 40-hour schedule with scheduled breaks, lunches, and open time for call availability

Requirements

What you’ll need
  • Call center or customer service experience
  • At least one year of customer service experience preferred
  • Call center experience preferred
  • Advanced typing/keyboarding skills preferred
  • Flexibility to work any schedule during operating hours, including day, evening, weekend, or holiday hours
  • Occasional or required overtime may be necessary
  • Ability to communicate effectively verbally and in writing
  • Ability to sit or stand for long durations, such as 8 hours
  • Must pass assessments or tests associated with the position
  • Working knowledge of AT&T voice and data products and services
  • Ability to use multiple tools and systems to research, troubleshoot, problem-solve, and educate others
  • Ability to maintain knowledge of company products, services, promotions, billing, rate plans, features, and technical matters

Benefits

Comp & perks
  • Additional compensation up to $1000 a month when sales goals and performance expectations are met
  • Paid training and additional resources
  • Medical and dental coverage
  • 401(k) plan
  • Tuition reimbursement
  • Paid time off
  • Employee discounts of up to 50% off eligible AT&T wireless plans and accessories, AT&T Internet, and AT&T phone and wireless home phone
  • Classroom training
  • On-the-job training