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Specialist App/Prod Support – Azure, Kubernetes, Tier 2 Support, Kafka
AT&TAT&T Tier 2 support engineer stabilizing enterprise integration, messaging, and event-driven platforms. Troubleshooting Azure, Kubernetes, Kafka, and on-prem production environments in Hyderabad.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application production support and integration, with a strong focus on troubleshooting distributed enterprise applications and managing operational tasks in Azure and Kubernetes environments. Proficient in utilizing tools for diagnostics, observability, and automation to enhance operational efficiency.
Highest-signal resume keywords
Application Production SupportConfluent KafkaAzure Kubernetes Service (AKS)Python ScriptingSQL/Postgres Query Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting SkillsOperational SupportCI/CD Release OperationsIBM Sterling IntegratorKubernetesSplunkPrometheusGrafanaJavaReact
Soft Skills
Stakeholder CommunicationIncident Coordination
Tools & Technologies
AzureConfluent CloudAWS-MSKApache FlinkOperational Governance
Certifications & Qualifications
Azure CertificationKubernetes CertificationITSM Certification
Industry Keywords
C2W SupportSSL Certificate LifecycleGolden ImageOn-Prem OS UpdatesClient OnboardingOperational MetricsTier 1 SupportTier 2 SupportRoot Cause AnalysisCompliance Support
Tech Stack
Tools & technologiesApacheAWSAzureCloudCyber SecurityGrafanaITSMJavaKafkaKubernetesPostgresPrometheusPythonReactSplunkSpringSpring BootSpringBootSQL
About the role
Key responsibilities & impact- Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events
- Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation
- Support iTrack work requests, consulting tickets, and platform-aligned project deliverables
- Provide additional C2W support when engaged by Tier 1
- Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities
- Manage SSL certificate lifecycle support and remediation execution
- Execute Golden Image and on-prem OS updates for existing VMs
- Perform application installations and upgrades outside the monitoring/alerting platform scope handled by SRE
- Support production and non-production setup and operations in Azure and on-prem environments
- Support new client onboarding and implementation projects for enterprise integration and messaging services
- Partner with architects and developers to analyze requirements and recommend technical options
- Gather and publish monthly application and operational metrics
- Manage ITAP data requirements and ensure operational governance
- Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs
- Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation
Requirements
What you’ll need- 4+ years of experience in application production support, integration support, or platform support
- Strong troubleshooting skills across distributed enterprise applications
- Working knowledge and operational support experience with Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink
- Practical knowledge of IBM Sterling Integrator
- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support
- Working experience with Splunk and Prometheus/Grafana for diagnostics and observability
- Python scripting capability for support automation, operational checks, and repetitive task reduction
- Familiarity with Java, React, and Spring Boot applications for troubleshooting and production issue triage
- Solid SQL/Postgres query skills for production support analysis
- Experience supporting CI/CD release operations
- Strong stakeholder communication and incident coordination skills
- Azure, Kubernetes, or ITSM certifications are nice-to-have
Benefits
Comp & perks- Equal employment opportunity
- Reasonable accommodations for qualified individuals with disabilities
- Fair chance hiring; background check initiated only after an offer is made