Analyst, App/Prod Support – 24/7, Azure, Kubernetes

AT&T

AT&T production support analyst resolving incidents across Azure Kubernetes applications and enterprise platforms. Providing 24x7 monitoring, ticket ownership, diagnostics, remediation, and client incident communication.

Posted 8/4/2026full-timeHyderabad • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application production support, incident lifecycle management, and operational metrics tracking. Proficient in troubleshooting using observability tools and managing client communications effectively.

Highest-signal resume keywords

Application Production SupportIncident Lifecycle ManagementProficiency with SplunkOperational Experience with KubernetesSQL/Postgres Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident DiagnosisEvent Streaming PlatformsIntegration MiddlewareAzure Kubernetes ServiceConfluent KafkaAzure Event HubJava Application Log InterpretationPython ScriptingLinux Command-Line SkillsCI/CD Deployment Pipeline

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Tools & Technologies

ITrackPagerDutyPrometheusGrafanaSplunk

Industry Keywords

Telecom SupportHigh-Availability Enterprise SupportOperational RunbooksMTTR Tracking24x7 Support

Tech Stack

Tools & technologies

ApacheAWSAzureCloudGrafanaJavaKafkaKubernetesLinuxMicroservicesPostgresPrometheusPythonReactSplunkSpringSpring BootSpringBootSQLUnix

About the role

Key responsibilities & impact

Provide 24x7 support for incidents, alerts, and operational issues
Triage and diagnose incidents using logs, monitoring dashboards, and platform knowledge
Resolve Tier 1 issues independently and engage Tier 2 for architectural or infrastructure-level complexity
Own client-submitted iTrack incident tickets through resolution and closure
Respond to PagerDuty and automated alerts; investigate and remediate issues
Monitor production and non-production environment health and proactively correct anomalies
Monitor application support mailboxes and manage operational follow-through
Provide first-responder C2W emergency support
Share client profile data and usage reports on request
Maintain clear incident communication with clients
Track operational metrics including MTTR and ticket resolution trends
Develop and maintain Tier 1 SOPs and operational runbooks

Requirements

What you’ll need

3+ years of application production support experience
Experience independently diagnosing and resolving incidents
Working knowledge of event streaming platforms, integration middleware, AKS-hosted microservices, and observability tooling
Hands-on incident lifecycle management in iTrack or equivalent ticketing systems
Proficiency with Splunk, PagerDuty, Prometheus, and Grafana for troubleshooting and resolution
Operational experience with Kubernetes, especially Azure Kubernetes Service (AKS)
Knowledge of Confluent Kafka and Azure Event Hub, including consumer lag, topic health, and message flow troubleshooting
Solid SQL/Postgres skills
Ability to interpret Java, Spring Boot, and React application logs
Basic Python scripting capability
Good Linux/Unix command-line skills
Strong written and verbal communication skills
Willingness to work rotational 24x7 shifts
Awareness of Confluent Cloud, AWS-MSK, and Apache Flink is nice to have
Exposure to IBM Sterling Integrator is nice to have
Telecom or high-availability enterprise support experience is nice to have
CI/CD deployment pipeline experience in a support context is nice to have

Benefits

Comp & perks

Equal employment opportunity
Reasonable accommodations for qualified individuals with disabilities
Fair chance hiring; background check initiated only after an offer is made