Alares Internet

Marketing

• Planejar e executar go-to-market de novas ofertas e campanhas;
• Definir posicionamento e proposta de valor com marketing e produto;
• Garantir a execução das estratégias em todos os canais;
• Coordenar calendário comercial e campanhas;
• Apoiar materiais comerciais e abordagens de vendas;
• Desdobrar estratégia para áreas de marketing, vendas, produto e operações.

Analista de Marketing PL – Ofertas e Promoções

Financial Planning and Analysis

• Lead the Budget, Forecast and Financial Planning processes for the Commercial Directorate, ensuring visibility of results and alignment with business objectives.
• Manage and monitor the budget for the main commercial expense lines, including commissions, sales incentives, trade marketing, commercial channels and store operations.
• Serve as the primary interface between the area and FP&A, Controllership and Accounting teams during monthly close processes, financial previews, provisions and result analyses.
• Monitor budget execution, identifying variances, risks and opportunities, and propose corrective actions and efficiency gains.
• Perform financial analyses and feasibility studies to support commercial leadership decisions, evaluating performance, return on investment and resource optimization.
• Develop analyses and recommendations for variable compensation models, incentive campaigns and commercial policies, seeking financial efficiency and alignment with company objectives.
• Ensure proper management and maintenance of the area's financial structure, including cost centers, ledger accounts, provisions, reclassifications and journal entries.
• Lead the preparation and presentation of the Monthly Finance and Expenses Committee for the Commercial Directorate.
• Develop controls, analytical databases and financial metrics that support the area’s management and decision-making.
• Work collaboratively with business and corporate areas to ensure data consistency, financial governance and continuous process improvement.

Senior Financial Planning Analyst, Commercial

Analyst

• Execute the monthly accounting close process, ensuring deadlines and quality of deliverables
• Participate in the development of the accounting team, working closely and hands-on, assigning tasks and monitoring deliveries
• Prepare financial statements and management reports
• Perform and review balance sheet reconciliations
• Analyze variances and ensure consistency of accounting information
• Drive continuous improvement of accounting processes and internal controls
• Interface with internal departments to align accounting information

Senior Accounting Analyst

General

• Act as a strategic partner to channel leadership, turning data into executive guidance;
• Conduct analysis of metrics (commercial efficiency, productivity, geographic analysis, cost of commercial operations) to generate insights and develop action plans for improvements;
• Build robust presentations on performance KPIs for B2C and B2B commercial teams.

Commercial Planning Specialist

Support Engineer

• Monitoring the B2B activation pipeline;
• Handling support tickets with a focus on automating processes;
• Supporting the consultants team;
• Ensuring expense provisioning in coordination with Finance and Controllership;
• Ensuring the application of rules defined in commercial policies;
• Managing sales and sales-support reports;
• Preparing and organizing commercial presentations;
• Assisting with CRM operations;

Junior Sales Support Analyst

• Develop and maintain service and product integrations via APIs (REST/SOAP), including technical and functional documentation;
• Create and optimize queries and routines in PostgreSQL databases, supporting reports and data extracts for business areas;
• Handle, prioritize, and address recurring requests from business areas, acting in a consultative capacity;
• Lead end-to-end software development projects: requirements gathering, specification, timeline tracking, user acceptance testing (UAT), and delivery;
• Plan and execute software tests (functional, integration, and regression) to ensure the quality of deliverables;
• Use artificial intelligence tools to support development, testing, and documentation;
• Keep project management tools up to date with status, risks, and outstanding items for initiatives under your responsibility.

Senior IT Analyst – Integrations and Products

• Provide support to store attendants to resolve issues related to systems and processes;
• Identify and request necessary training for excellent service delivery and ensure 100% adherence from store attendants and supervisors;
• Develop and update manuals and training materials for new procedures and technologies;
• Monitor store performance against established service standards;
• Develop and implement controls to support management, and ensure reporting according to established schedules;
• Analyze performance metrics and identify areas for continuous improvement;
• Collaborate with other company departments to ensure stores have the necessary resources for effective service;
• Ensure synergy between Store Support (BKO) and store attendants, making sure all relevant information is shared efficiently;
• Work with various departments to align customer service strategies and practices;
• Identify and implement improvements to service processes to increase efficiency and quality;
• Document procedures and ensure all stores follow established protocols;
• Manage feedback from customers and store attendants, addressing complaints and implementing improvements;
• Perform root-cause analyses for recurring issues and develop preventive strategies;
• Participate in planning and implementing new projects and initiatives that impact customer service;
• Ensure stores are prepared for any changes or updates to processes and systems;
• Ensure all service practices comply with company policies and local regulations;
• Monitor compliance with privacy and data security policies, ensuring protection of customer information.

Junior Relationship Analyst

Engineering Manager

• Definition and Evolution of Architecture: Create and implement the network "TO-BE" vision and technology roadmaps in accordance with global best practices and standards (WBBA – World Broadband Association, TM Forum, MPLIFY/MEF, etc.).
• IP and Transport Engineering: Manage the design and evolution of the Edge, Core, Aggregation and Access layers, including IP/MPLS backbone and DWDM, ensuring scalability and resilience.
• Support Internet services (fixed broadband), TV, Voice and other VAS (value-added services) for B2C and B2B customers.

Active Network Engineering Manager – Architecture, Core, Transport, IP

Administrative Assistant

• Acompanhar os indicadores online do atendimento;
• Fazer report de resultados diários e identificação das causas de desvio;
• Realizar ações de contingência pré-definidas nas plataformas de atendimento;
• Abrir chamados de falhas sistêmicas desvio;
• Realizar contato com as Operações de atendimento para alinhar ações e entender desvios em indicadores.

Assistente Administrativo – Planejamento

• Plan and develop tactical initiatives to boost sales channels, focusing on both sales conversion and creating memorable in-store brand experiences.
• Propose and implement performance acceleration levers in cross-functional partnership with the Commercial, Communications and New Business teams.
• Prepare detailed sales analyses to guide Trade Marketing investment decisions, ensuring regional relevance and cost-effectiveness.
• Create and monitor dashboards and performance reports to identify gaps and opportunities across channels, structuring immediate action plans to exceed targets.
• Measure the profitability and ROI (Return on Investment) of all implemented activities, driving continuous improvement and the financial health of the business.
• Oversee the daily operational workflow with suppliers, from preparing briefs and approving materials to negotiating timelines and costs.
• Monitor market trends and competitor activity to propose new merchandising materials and differentiated tactics.

Trade Marketing Analyst, Mid-Level

• Monitor and track the area’s expenses, ensuring adherence to the budget and identifying variances, risks and opportunities;
• Perform financial analyses of marketing initiatives, supporting leadership in performance evaluation and investment optimization;
• Support budgeting, forecasting and monthly closing processes for the area’s expenses;
• Consolidate financial information and prepare management reports;
• Manage and monitor accruals, purchase orders, contracts and financial entries related to the area’s initiatives;
• Develop and maintain controls, databases and analytical views that support the area’s financial management;
• Work in partnership with areas such as Finance, FP&A, Accounting and Marketing to ensure alignment and consistency of information;
• Support continuous improvement, automation and the evolution of the area’s financial and analytical processes.

Mid-level Marketing Analyst

• Coordenar o processo de planejamento orçamentário da empresa e suas revisões periódicas;
• Apoiar as diversas áreas da empresa na realização de análises de desempenho (ex.: real x orçado), além de propor indicadores financeiros para acompanhamento.
• Desenvolver business plans, incluído modelos financeiros com projeções de curto, médio e longo prazo;
• Mapear riscos e oportunidades nas linhas de receitas, despesas e investimentos, contribuindo para a melhoria da rentabilidade da empresa;
• Elaborar apresentações gerenciais para diretoria e conselho;
• Manter relação com investidores, atendendo eventuais demandas e realizando apresentações periódicas de resultado.

Gerente de FP&A

• Provide support to store attendants to resolve issues related to systems and processes;
• Identify and request the necessary training to ensure excellent service and guarantee 100% participation of store attendants and supervisors;
• Develop and update manuals and training materials for new procedures and technologies;
• Monitor store performance against established service standards;
• Develop and implement controls to support management, and ensure these are reported according to the established schedule;
• Analyze performance metrics and identify areas for continuous improvement;
• Work with other departments to ensure stores have the necessary resources for effective service;
• Ensure synergy between Store Support (BKO) and store attendants, ensuring all relevant information is shared efficiently;
• Collaborate with various departments to align customer service strategies and practices;
• Identify and implement improvements to service processes to increase efficiency and service quality;
• Document procedures and ensure all stores follow established protocols;
• Manage feedback from customers and store attendants, working to resolve complaints and implement improvements;
• Perform root-cause analyses for recurring issues and develop preventive strategies;
• Participate in the planning and implementation of new projects and initiatives that impact customer service;
• Ensure stores are prepared for any changes or updates to processes and systems;
• Ensure all service practices comply with company policies and local regulations;
• Monitor adherence to privacy and data security policies, ensuring customer information is protected.

Human Resources

• Screen and verify pre-employment documents.
• Track completion/submission of pre-employment medical examinations (ASO).
• Keep the employee database and digital files up to date.
• Support the process of recording hires in the HR system.
• Assist in drafting internship contracts and internship commitment letters, and manage document signatures.
• Assist in providing basic support to new hires with questions about benefits and internal policies.

HR Intern – Admissions and Onboarding

Operations

• Shift Scheduling: Creation and management of work schedules, training schedules, and analysis of improvement opportunities.
• Workforce Management (WFM): Schedule generation via WFM, system configuration, and adherence analysis.
• Productivity Control: Analysis of metrics such as Average Handling Time (AHT), absenteeism, adherence, and Service Level, proposing adjustments to increase operational efficiency.
• Performance Reports: Preparation of daily reports on call center performance and achievement of planned targets.

Analista de Marketing PL – Ofertas e Promoções

Senior Financial Planning Analyst, Commercial

Senior Accounting Analyst

Commercial Planning Specialist

Junior Sales Support Analyst

Senior IT Analyst – Integrations and Products

Junior Relationship Analyst

Active Network Engineering Manager – Architecture, Core, Transport, IP

Assistente Administrativo – Planejamento

Trade Marketing Analyst, Mid-Level

Mid-level Marketing Analyst

Gerente de FP&A

Junior Relationship Analyst

HR Intern – Admissions and Onboarding

Planning Analyst – Operations