Alares Internet

Marketing

• Monitor and track the area’s expenses, ensuring adherence to the budget and identifying variances, risks and opportunities;
• Perform financial analyses of marketing initiatives, supporting leadership in performance evaluation and investment optimization;
• Support budgeting, forecasting and monthly closing processes for the area’s expenses;
• Consolidate financial information and prepare management reports;
• Manage and monitor accruals, purchase orders, contracts and financial entries related to the area’s initiatives;
• Develop and maintain controls, databases and analytical views that support the area’s financial management;
• Work in partnership with areas such as Finance, FP&A, Accounting and Marketing to ensure alignment and consistency of information;
• Support continuous improvement, automation and the evolution of the area’s financial and analytical processes.

Mid-level Marketing Analyst

Financial Planning and Analysis

• Coordenar o processo de planejamento orçamentário da empresa e suas revisões periódicas;
• Apoiar as diversas áreas da empresa na realização de análises de desempenho (ex.: real x orçado), além de propor indicadores financeiros para acompanhamento.
• Desenvolver business plans, incluído modelos financeiros com projeções de curto, médio e longo prazo;
• Mapear riscos e oportunidades nas linhas de receitas, despesas e investimentos, contribuindo para a melhoria da rentabilidade da empresa;
• Elaborar apresentações gerenciais para diretoria e conselho;
• Manter relação com investidores, atendendo eventuais demandas e realizando apresentações periódicas de resultado.

Gerente de FP&A

Analyst

• Provide support to store attendants to resolve issues related to systems and processes;
• Identify and request the necessary training to ensure excellent service and guarantee 100% participation of store attendants and supervisors;
• Develop and update manuals and training materials for new procedures and technologies;
• Monitor store performance against established service standards;
• Develop and implement controls to support management, and ensure these are reported according to the established schedule;
• Analyze performance metrics and identify areas for continuous improvement;
• Work with other departments to ensure stores have the necessary resources for effective service;
• Ensure synergy between Store Support (BKO) and store attendants, ensuring all relevant information is shared efficiently;
• Collaborate with various departments to align customer service strategies and practices;
• Identify and implement improvements to service processes to increase efficiency and service quality;
• Document procedures and ensure all stores follow established protocols;
• Manage feedback from customers and store attendants, working to resolve complaints and implement improvements;
• Perform root-cause analyses for recurring issues and develop preventive strategies;
• Participate in the planning and implementation of new projects and initiatives that impact customer service;
• Ensure stores are prepared for any changes or updates to processes and systems;
• Ensure all service practices comply with company policies and local regulations;
• Monitor adherence to privacy and data security policies, ensuring customer information is protected.

Junior Relationship Analyst

Human Resources

• Screen and verify pre-employment documents.
• Track completion/submission of pre-employment medical examinations (ASO).
• Keep the employee database and digital files up to date.
• Support the process of recording hires in the HR system.
• Assist in drafting internship contracts and internship commitment letters, and manage document signatures.
• Assist in providing basic support to new hires with questions about benefits and internal policies.

HR Intern – Admissions and Onboarding

Operations

• Shift Scheduling: Creation and management of work schedules, training schedules, and analysis of improvement opportunities.
• Workforce Management (WFM): Schedule generation via WFM, system configuration, and adherence analysis.
• Productivity Control: Analysis of metrics such as Average Handling Time (AHT), absenteeism, adherence, and Service Level, proposing adjustments to increase operational efficiency.
• Performance Reports: Preparation of daily reports on call center performance and achievement of planned targets.

Planning Analyst – Operations

Administrative Assistant

• Monitor online customer service metrics
• Prepare daily results reports and identify root causes of deviations
• Execute predefined contingency actions on customer service platforms
• Identify and prospect new leads (inbound and outbound)
• Assess whether a lead fits the profile and has interest in the solution (fit)
• Make initial contacts via phone, email, WhatsApp, or social media
• Schedule qualified meetings for the sales team (closers)
• Follow up with leads that have not yet progressed

Administrative Assistant – Planning

• Plan and execute go-to-market strategies for new offers and campaigns
• Define positioning and value propositions in collaboration with Marketing and Product
• Ensure execution of strategies across all channels
• Coordinate the commercial calendar and campaigns
• Support sales collateral and sales approaches
• Translate strategy into actionable plans for Marketing, Sales, Product, and Operations

Mid-level Marketing Analyst, Offers & Promotions

Collections

• Prepare and maintain KPI performance dashboards (Power BI) for Credit and Collections;
• Review the Credit and Collections Policy and ensure its proper implementation;
• Prepare and present committee materials to the Board of Directors;
• Prepare the department budget and monitor the forecast;
• Monitor the performance of collection partners;
• Monitor the execution and performance of the company's PDD (Provision for Doubtful Accounts);
• Monitor the department's improvement roadmap.

Credit and Collections Specialist

• Develop and optimize customer acquisition and pricing strategies, ensuring competitiveness and profitability in the B2C segment, and support commercial planning and data-driven decision making.
• Create channel-specific customer acquisition strategies focused on scale and efficiency.
• Set and adjust pricing based on competition, customer profile and margin targets.
• Perform economic feasibility analyses (NPV).
• Monitor commercial KPIs and produce forecasts.
• Track campaign performance and recommend continuous improvements.
• Develop and maintain sales and efficiency reports and dashboards.
• Analyze competitors and market trends.
• Collaborate with sales, marketing, BI and credit teams.

Senior Marketing Analyst

Attorney

• Analyze and respond to client inquiries with consumer protection agencies;
• Draft and review contracts, contract amendments, official correspondence and/or low-complexity corporate documents;
• Organize documents, folders and internal files;
• Assist with legal research, case law, public notices and topics relevant to the Telecommunications sector.

Legal Intern

• Monitor, structure, and analyze store performance indicators (churn, revenue, profitability, productivity, etc.);
• Manage relationships with stores, ensuring strategic and operational alignment;
• Develop analyses and Power BI dashboards to track results;
• Use Artificial Intelligence tools for analyses, automations, and productivity gains;
• Create and structure prompts to optimize analyses, routines, and insight generation;
• Create and support the standardization of scripts and operational workflows with stores;
• Identify improvement opportunities based on financial and operational data;
• Support the development of action plans to increase profitability and reduce disconnections;
• Perform financial analyses of stores (margin, viability, return, etc.);
• Work in synergy with areas such as Sales, Operations, and Finance;
• Lead results follow-up meetings with stakeholders;
• Propose improvements to processes, workflows, and KPIs;
• Conduct on-site visits to stores when necessary.

Senior Retail Relationship Analyst

• Plan, execute and monitor offline and OOH media campaigns;
• Negotiate with media outlets and vendors;
• Manage and monitor campaign budgets and timelines;
• Monitor campaign placements (checking) and ensure correct delivery of media plans;
• Manage contracts with media outlets and vendors, tracking deadlines, costs and deliverables;
• Prepare performance reports and presentations;
• Support strategy development and recommend improvements based on results;
• Liaise with internal teams and external partners.