Junior Relationship Analyst

Alares Internet

Junior Relationship Analyst at Alares Internet ensuring excellent customer support and assisting store attendants with systems and processes. Collaborating across departments for efficient service delivery.

Posted 6/26/2026full-timeSorocaba • BrasilJuniorWebsite

About the role

Key responsibilities & impact

Provide support to store attendants to resolve issues related to systems and processes;
Identify and request necessary training for excellent service delivery and ensure 100% adherence from store attendants and supervisors;
Develop and update manuals and training materials for new procedures and technologies;
Monitor store performance against established service standards;
Develop and implement controls to support management, and ensure reporting according to established schedules;
Analyze performance metrics and identify areas for continuous improvement;
Collaborate with other company departments to ensure stores have the necessary resources for effective service;
Ensure synergy between Store Support (BKO) and store attendants, making sure all relevant information is shared efficiently;
Work with various departments to align customer service strategies and practices;
Identify and implement improvements to service processes to increase efficiency and quality;
Document procedures and ensure all stores follow established protocols;
Manage feedback from customers and store attendants, addressing complaints and implementing improvements;
Perform root-cause analyses for recurring issues and develop preventive strategies;
Participate in planning and implementing new projects and initiatives that impact customer service;
Ensure stores are prepared for any changes or updates to processes and systems;
Ensure all service practices comply with company policies and local regulations;
Monitor compliance with privacy and data security policies, ensuring protection of customer information.

Requirements

What you’ll need

Bachelor's degree (completed);
Knowledge of customer service management tools;
Intermediate Excel skills;
Valid Category B driver's license;
Minimum of 1 year of prior experience in customer-facing roles.

Benefits

Comp & perks

Meal allowance or food voucher;
Transportation voucher;
Health insurance (with co-payment);
Dental plan (with co-payment);
Life insurance;
Annual profit-sharing;
Discount on internet packages;
Vida Link;
Telemedicine;
Total Pass;
Day Off.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Excelcustomer service management

Soft Skills

problem-solvingcommunicationcollaborationtraininganalytical thinkingcustomer serviceprocess improvementfeedback management

Certifications

Bachelor's degreeCategory B driver's license