Junior Relationship Analyst

Alares Internet

Junior Relationship Analyst supporting store attendants in systems and processes for Alares Internet. Analyzing performance metrics and ensuring excellence in customer service.

Posted 6/1/2026full-timeItupeva • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Provide support to store attendants to resolve issues related to systems and processes;
Identify and request the necessary training to ensure excellent service and guarantee 100% participation of store attendants and supervisors;
Develop and update manuals and training materials for new procedures and technologies;
Monitor store performance against established service standards;
Develop and implement controls to support management, and ensure these are reported according to the established schedule;
Analyze performance metrics and identify areas for continuous improvement;
Work with other departments to ensure stores have the necessary resources for effective service;
Ensure synergy between Store Support (BKO) and store attendants, ensuring all relevant information is shared efficiently;
Collaborate with various departments to align customer service strategies and practices;
Identify and implement improvements to service processes to increase efficiency and service quality;
Document procedures and ensure all stores follow established protocols;
Manage feedback from customers and store attendants, working to resolve complaints and implement improvements;
Perform root-cause analyses for recurring issues and develop preventive strategies;
Participate in the planning and implementation of new projects and initiatives that impact customer service;
Ensure stores are prepared for any changes or updates to processes and systems;
Ensure all service practices comply with company policies and local regulations;
Monitor adherence to privacy and data security policies, ensuring customer information is protected.

Requirements

What you’ll need

**You must have:**
- Completed higher education (Bachelor's degree);
- Knowledge of customer service management tools;
- Intermediate Excel skills;
- Category B driver's license;
- Minimum of 1 year of prior experience in roles involving customer service.
**A plus:**
- Knowledge of Telecommunications/Internet services.

Benefits

Comp & perks

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Hard Skills & Tools

customer service managementExcelroot-cause analysisperformance metrics analysisprocess improvementtraining material developmentmanual developmentdata security complianceservice quality improvementproject planning

Soft Skills

collaborationcommunicationproblem-solvingleadershiporganizational skillscustomer feedback managementtraining and developmentadaptabilityattention to detailefficiency improvement

Certifications

Bachelor's degreeCategory B driver's license