Planning Analyst – Operations

Alares Internet

Analista de Planejamento contributing to operational efficiency in telecom company. Engaging in data analysis and workforce management in a collaborative environment.

Posted 5/27/2026full-timeFortaleza • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Shift Scheduling: Creation and management of work schedules, training schedules, and analysis of improvement opportunities.
Workforce Management (WFM): Schedule generation via WFM, system configuration, and adherence analysis.
Productivity Control: Analysis of metrics such as Average Handling Time (AHT), absenteeism, adherence, and Service Level, proposing adjustments to increase operational efficiency.
Performance Reports: Preparation of daily reports on call center performance and achievement of planned targets.

Requirements

What you’ll need

Bachelor's degree (completed);
Experience in call center planning;
Advanced knowledge of Excel;
Intermediate English;
Experience in the telecommunications sector;
Experience with WFM (Workforce Management).

Benefits

Comp & perks

Meal or Food Allowance;
Transportation Allowance;
Health Insurance/Medical Plan;
Dental Plan;
Life Insurance;
TotalPass;
Telemedicine;
Profit Sharing.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelWorkforce Management (WFM)call center planningperformance reportingdata analysisschedule generationadherence analysisproductivity controlAverage Handling Time (AHT)Service Level

Soft Skills

organizational skillsanalytical skillscommunication skills