Advocate Aurora Health

Supervisor

• Supervise daily activities of a multidisciplinary team including RNs, LPNs, Medical Assistants, and unlicensed team members
• Monitor clinical interaction volumes and acuity and adjust resources in real time
• Develop and implement audit criteria, resources, and training with clinical quality and education peers
• Provide individual and group coaching based on team member performance and outcome trends
• Coordinate and implement processes for compliance with organizational policies, licensure, and state/federal regulations
• Develop and implement continuing education required for licensure with clinical education
• Liaise with internal and external business partners to optimize services, close service gaps, improve consumer experience, and increase patient safety
• Resolve patient, customer, and business partner concerns with the manager when appropriate
• Participate in strategic planning and implementation supporting departmental and organizational goals
• Develop and implement change management, communication, and sustainment plans
• Assess and optimize workflows and develop and implement new workflows or lines of service
• Perform human resource responsibilities including coaching, performance reviews, hiring, compensation changes, promotions, career ladder progression, professional development, performance improvement planning, and separations
• Lead team member engagement activities and outcomes
• Ensure compliance with the organization’s Code of Ethical Conduct, policies, regulations, and applicable laws

RN Supervisor – Engagement Center

Physician

• Provide patient care within the Medical Assistant scope of practice and follow applicable policies, procedures, training, and competency requirements
• Perform rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and patient screenings
• Assist providers with or perform ordered procedures
• Perform venipuncture, specimen collection, labeling, packing, lab order preparation, requisition preparation, and results tracking
• Perform point-of-care testing and CLIA-approved waived laboratory tests according to orders and CLIA standards
• Safely administer medications and vaccines following medication-administration rights
• Process medication refills, insurance authorizations, safety and regulatory logs, patient messages, medication and supply orders, appointments, and referrals
• Communicate effectively and timely, collaborate with teammates, and escalate issues appropriately
• Maintain a clean work environment and clean instruments and equipment
• Ensure equipment and supplies are operational and work areas are appropriately stocked
• Assist with training and onboarding teammates
• Potentially serve as a role champion or committee member
• Assess patient data and provide age-appropriate care according to department policies and procedures

Medical Assistant – Family Medicine

Data Coordinator

• Collect, review, and analyze statistical data for management
• Translate data and management information into meaningful information for decision-making and goal planning
• Maintain accurate and timely reporting methods
• Present departmental statistics and Quality Assurance data for non-clinical and clinical sectors during monthly meetings
• Write monthly and quarterly reports for management, physicians, and individual clients to measure processes and outcomes
• Compile abstract data into reporting methods for trending and tracking
• Ensure accuracy and timeliness of reporting and requested data
• Compile data for requests from outside departments
• Report progress toward department goals to management
• Assist in maintaining and building relationships with external facilities and departments
• Provide programming support and personal computer expertise as needed
• Maintain confidentiality and a professional image

Data Coordinator, Neurosciences Institute Research

Manager

• Coordinate and manage resources needed to provide optimal nursing care, including staff, supplies, and automated patient care systems
• Manage resources through systems management and coordinate system issues to assure optimal patient care
• Maintain productivity through efficient 24-hour staffing, scheduling, and labor management
• Evaluate nursing care quality using practice standards, patient outcomes, peer review, incident reports, policies, equipment, supplies, and products
• Ensure resources are available for performance improvement initiatives
• Develop service strategies and monitor service levels against customer and patient satisfaction indicators
• Coordinate and integrate services with other areas
• Maintain relationships with patients, families, staff, medical staff, healthcare facilities, and vendors
• Act as a liaison between medical and nursing staffs
• Facilitate evidence-based nursing practice and decision-making
• Participate in shared governance councils and recommend changes in nursing practice
• Support shared governance through staff accountability, monitoring, and counseling
• Maintain compliance with The Joint Commission and other regulatory bodies
• Develop and communicate change initiatives
• Achieve care management, employee engagement, productivity, and patient loyalty targets
• Plan staffing needs and meet productivity benchmarks
• Assist with development, marketing, and revenue opportunities for new and existing services
• Perform human resources responsibilities including interviewing, selection, promotions, staff development, evaluations, compensation changes, employee concerns, corrective actions, terminations, and morale
• Develop and recommend operating and capital budgets and control expenditures
• Ensure compliance with Advocate Aurora policies, regulations, laws, and Code of Ethical Conduct
• Provide age-appropriate care based on patient status and developmental needs
• Float and flex across sites and departments according to operational needs

Manager, Inpatient Nursing Relief

• Hire, train, direct, evaluate, and supervise clinical support staff, including corrective actions when necessary
• Develop support staff schedules to ensure coverage six days a week
• Evaluate staff productivity and efficiency; lead staff meetings and oversee special projects
• Oversee daily office operations, including space allocation, supplies, phones, and equipment
• Monitor service levels and technical performance; create scripts, procedures, feedback, and professional growth plans
• Coordinate physician and therapist scheduling to optimize revenue
• Establish and monitor administrative office operation protocols
• Collaborate with BHS leadership on policies, procedures, issue resolution, and process improvements
• Teach annual EMR classes to master-level externs and train new associates and medical residents
• Provide ongoing EMR consultation, troubleshooting, and training
• Create and update EMR training materials
• Monitor billing batch errors and assist with practice management software installations and upgrades
• Lead administrative system testing, aggregate defects, track resolution, and participate in user acceptance test planning
• Supervise support staff change efforts for EMR-integrated technologies
• Update billing-related tables, including procedure codes and fee matrices
• Monitor and approve payroll for hourly and administrative employees; manage holiday schedules
• Serve as BHS Department Safety Liaison and participate in safety and security committees
• Lead Environment of Care and Life Safety accreditation, licensure, and certification efforts
• Monitor safety issues, train administrative staff on safety protocols, and resolve Environment of Care issues
• Maintain HR files, serve as liaison to HR Direct, and represent HR compliance during audits and surveys
• Manage clinicians' licenses, insurer paneling, and malpractice insurance
• Supervise PHI archiving, chart keeping, and medical records/release-of-information coordination
• Lead a team in a high-volume multidisciplinary behavioral health clinic
• Model and train de-escalation strategies for difficult patients

Administrative Supervisor

Patient Service Representative

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person
• Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
• Enter billing information for patients and payers at the time of service
• Follow up accurately on missing billing information
• Maintain accurate and timely medical records according to practice and medical group standards
• Support providers and connect with patients as part of the ambulatory care team
• Rotate between clinic locations in Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove
• Work rotating 8.5-hour shifts, including a lunch, within clinic hours of 6:45 a.m. to 7 p.m.

Patient Service Representative – OB/GYN Clinics

Clinical Specialist

• Evaluate laboratory, patient, financial, and quality data to identify trends and insights that improve workflows, support research, inform business decisions, and reduce cost of care
• Leverage integrated data sources to identify improvement opportunities, performance gaps, and outcome measures
• Design and implement analytical models combining clinical, financial, and claims data to generate actionable metrics
• Synthesize complex datasets into insights supporting leadership decision-making and lab stewardship initiatives
• Develop executive-level dashboards and reporting for laboratory strategy and performance monitoring
• Apply technical laboratory knowledge, including test build and clinical utility, in a data-driven environment
• Participate in assessments, implementations, and educational efforts supporting laboratory operations and data initiatives
• Use data-driven methodologies to support Clinical Lab 2.0 and value-based care programs
• Support enterprise-wide data collection, analysis, and implementation across laboratory operations and ad hoc initiatives
• Collaborate with service lines, corporate departments, leadership, physicians, researchers, and laboratory teams across the enterprise
• Adhere to organizational policies, compliance requirements, and Code of Ethical Conduct

Clinical Knowledge Delivery Specialist

Platform Engineer

• Collaborate with IT, clinical, and operational business units to identify AI integration and process-enhancement opportunities
• Analyze business requirements, evaluate technical feasibility, and create technical recommendations
• Serve as subject matter expert and internal consultant for AI and agentic platforms
• Evaluate new capabilities and support deployment and integration with infrastructure teams
• Prototype AI agents, applications, and automated processes across Microsoft, Snowflake, and other enterprise platforms
• Integrate, maintain, and optimize Microsoft Power Platform environments for Copilot and Copilot Studio solutions
• Manage Dataverse products, environment lifecycles, data loss prevention policies, connector governance, change management, and application lifecycle management
• Integrate AI services with enterprise applications, APIs, MCPs, and data sources to ensure reliable data flow
• Provide end-user and system administration support for AI-enabled collaboration platforms
• Serve as an escalation point for associate-level staff and resolve complex platform and application issues
• Perform root-cause analysis and implement corrective actions
• Deliver AI enablement training, technical presentations, follow-up sessions, playbooks, and best-practice guidance
• Participate in evaluating and designing new AI capabilities and collaboration products
• Execute quality assurance and validation processes
• Work with Cybersecurity, Data Governance, and AI Governance teams on policy alignment, risk management, and oversight
• Ensure adherence to data privacy, security, HIPAA compliance, and responsible AI practices

IT AI Platform Engineer

Operator

• Answer incoming calls in a busy call center environment
• Perform basic call processing functions and meet monitoring expectations
• Access pertinent information using Xtend Communications Windows-based software, with or without ACD integration
• Respond to alarms, pages, messages, and codes
• Contact personnel through beeper paging, intercom announcements, and phone calls as indicated
• Issue patient phone numbers, conditions, or general information in accordance with HIPAA guidelines
• Maintain logbooks and other documents and forms
• Complete training evaluations and cross-train at a sister site

IAS Support Operator Associate

Scheduler

• Coordinate scheduling of surgical procedures between physicians, physician offices, available OR specialty time, anesthesia, and other departments
• Coordinate and communicate changes to existing schedules and adjust schedules to maximize room and equipment utilization
• Schedule next-day and future surgical procedures
• Maintain and update surgery assignments
• Print and distribute future OR schedules to appropriate areas
• Notify providers of schedule changes and additions
• Obtain necessary lab work, X-rays, and H&P documentation as applicable
• Process patient charges and calculate charges based on procedure type, length, and supplies used
• Review revenue, verify codes, and update charges when errors occur
• Answer, screen, triage, prioritize, and determine the urgency of incoming calls
• Serve as a resource to providers, staff, patients, and families
• Operate and troubleshoot office equipment and arrange maintenance repairs
• Maintain office supply inventory and submit replenishment orders as needed

Surgery Scheduler

• Provide efficient, effective, and quality customer service and practice support through scheduling, coding, registration, and billing
• Collect payment at time of service and enter accurate, up-to-date billing information into the patient accounting system
• Assist clinical staff in maintaining accurate medical records
• Serve patients arriving for appointments or contacting the clinic by telephone or in person
• Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
• Enter patient and payer billing information at time of service
• Follow up accurately on missing billing information
• Uphold practice and medical-group standards for accurate and timely medical records
• Support providers and connect with patients as part of the ambulatory care team
• Greet families and verify insurance

Patient Service Representative – Urgent Care

Nurse

• Provide and coordinate comprehensive patient care through the nursing process
• Deliver safe, therapeutic care according to established standards, policies, and procedures
• Support Pediatric Triage, UW Health Specialty Clinics, and Specialty Triage
• Apply evidence-based practice and clinical decision-making
• Help create the safest patient environment and best patient experience across the continuum
• Provide compassionate nursing care to pediatric patients
• Respond quickly to changes in patient or unit conditions
• Perform IV insertion and other nursing procedures
• Perform patient safety interventions, including restraint and verbal de-escalation when needed
• Handle patients, medical equipment, and supplies while following required protective measures

Registered Nurse, Pediatric Clinic

Physician Assistant

• Welcome patients and support their transition into care.
• Take and record vital signs, medical histories, and health screenings.
• Prepare patients for exams and assist providers during procedures.
• Administer medications and vaccines as directed.
• Perform lab-related tasks including specimen collection and point-of-care testing.
• Document care accurately in the electronic health record.
• Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.

Medical Assistant – Surgical Specialties Clinic

Executive Assistant

• Assesses, diagnoses, and determines/alters treatment and management plans appropriate for age, acuity and clinical condition via virtual health modalities
• Ordering, performing and interpreting appropriate diagnostic studies, and prescription of pharmacologic and non-pharmacologic interventions and therapies
• Manages patients as part of an interdisciplinary team and within scope of practice
• Seeks physician or other healthcare team member consultation or referrals as appropriate
• Maintains accurate, complete, concise, and timely documentation in the electronic medical record
• Participates in quality, safety and peer review initiatives/performance activities, organizational and/or departmental meetings and committees

Nurse Practitioner – Virtual Primary Care

• Schedule: Monday – Friday - between 7:30am - 5pm
• Provide and coordinate comprehensive patient care through the nursing process
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures
• Using evidence-based practice, clinical decision making, compassion, and skills communication
• Lead efforts to create the safest patient environment and the best patient experience across the continuum.