IAS Support Operator Associate

Advocate Aurora Health

IAS Support Operator answering calls and emergency communications for Advocate Health hospitals. Operating paging, alarm, and call-processing systems while protecting patient information under HIPAA.

Posted 8/4/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in call processing and customer service within a busy call center environment, adhering to HIPAA guidelines while effectively managing multiple lines and responding to various communications. Capable of handling stressful situations and problem-solving while maintaining clear verbal and written communication.

Highest-signal resume keywords

HIPAA ComplianceVerbal CommunicationWritten CommunicationCall Center ExperienceProblem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call ProcessingMulti-Line HandlingXtend Communications SoftwareLogbook MaintenanceTraining Evaluation

Soft Skills

Stress ManagementCustomer ServiceAdaptability

Tools & Technologies

Windows-Based SoftwareBeeper PagingIntercom Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterPatient InformationAlarm ResponseCross-TrainingMonitoring Expectations

About the role

Key responsibilities & impact

Answer incoming calls in a busy call center environment
Perform basic call processing functions and meet monitoring expectations
Access pertinent information using Xtend Communications Windows-based software, with or without ACD integration
Respond to alarms, pages, messages, and codes
Contact personnel through beeper paging, intercom announcements, and phone calls as indicated
Issue patient phone numbers, conditions, or general information in accordance with HIPAA guidelines
Maintain logbooks and other documents and forms
Complete training evaluations and cross-train at a sister site

Requirements

What you’ll need

High School Diploma or GED required
Previous experience with phone work or customer service preferred
Successful completion of all training evaluations
High degree of proficiency in verbal and written communications
Ability to work weekends, holidays, and overtime as required
Availability for occasional callback support
Ability to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises
Ability to handle stressful situations and problem-solve
Ability to follow HIPAA guidelines
3rd shift availability
Ability to cross-train at a sister site

Benefits

Comp & perks

Benefits eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program