RN Supervisor – Engagement Center

Advocate Aurora Health

RN Supervisor leading Advocate Health’s remote patient access and care team in Milwaukee. Supervising clinical staff, optimizing workflows, and driving quality, safety, and engagement.

Posted 8/11/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $44 - $66 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in nursing leadership, compliance with healthcare regulations, and effective team management. Proficient in developing training programs, optimizing workflows, and enhancing patient safety through strategic planning and collaboration.

Highest-signal resume keywords

Registered Nurse LicenseBachelor’s Degree in Nursing5 Years of Nursing ExperienceProject Management ExperienceAdvanced Computer Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical SupervisionAudit Criteria DevelopmentWorkflow OptimizationChange ManagementPerformance Improvement PlanningOperational BudgetingContinuing Education DevelopmentElectronic Medical Record SystemsTelephony SystemsData Analysis

Soft Skills

Interpersonal SkillsProblem-Solving SkillsCritical Decision-Making SkillsWritten Communication SkillsVerbal Communication Skills

Tools & Technologies

Microsoft Office SuiteDatabase Applications

Certifications & Qualifications

Registered Nurse License

Industry Keywords

Healthcare CompliancePatient SafetyMultidisciplinary Team ManagementStrategic PlanningQuality Improvement

About the role

Key responsibilities & impact

Supervise daily activities of a multidisciplinary team including RNs, LPNs, Medical Assistants, and unlicensed team members
Monitor clinical interaction volumes and acuity and adjust resources in real time
Develop and implement audit criteria, resources, and training with clinical quality and education peers
Provide individual and group coaching based on team member performance and outcome trends
Coordinate and implement processes for compliance with organizational policies, licensure, and state/federal regulations
Develop and implement continuing education required for licensure with clinical education
Liaise with internal and external business partners to optimize services, close service gaps, improve consumer experience, and increase patient safety
Resolve patient, customer, and business partner concerns with the manager when appropriate
Participate in strategic planning and implementation supporting departmental and organizational goals
Develop and implement change management, communication, and sustainment plans
Assess and optimize workflows and develop and implement new workflows or lines of service
Perform human resource responsibilities including coaching, performance reviews, hiring, compensation changes, promotions, career ladder progression, professional development, performance improvement planning, and separations
Lead team member engagement activities and outcomes
Ensure compliance with the organization’s Code of Ethical Conduct, policies, regulations, and applicable laws

Requirements

What you’ll need

Registered Nurse License required
Bachelor’s degree in Nursing or equivalent experience
Typically requires 5 years of experience in nursing
Excellent interpersonal, problem-solving, and critical decision-making skills
Advanced computer skills, including Microsoft Office Suite and database applications
Functional experience with electronic medical record and telephony systems preferred
Ability to work with individuals across varied skill sets and roles
Excellent written and verbal communication skills
Ability to tailor messaging for varied audiences
Ability to prioritize multiple responsibilities and tasks with a high level of autonomy
Experience with project management, sustainment planning, and operational budgeting
Results- and detail-oriented approach
Strong analytical skills

Benefits

Comp & perks

Benefits Eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Benefits and well-being programs
Career development programs
Competitive compensation
Generous retirement offerings