Administrative Supervisor

Advocate Aurora Health

Administrative Supervisor leading staffing, billing, EMR, payroll, safety, and compliance for Advocate Health’s behavioral health clinics. Managing operations across Mount Prospect and Buffalo Grove offices.

Posted 8/5/2026full-timeMount Prospect • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $29 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing clinical support staff, overseeing office operations, and ensuring compliance with safety and accreditation standards. Proficient in electronic billing, EMR training, and fostering a patient-focused care environment.

Highest-signal resume keywords

Healthcare Billing ExperienceSupervisory ExperienceElectronic Medical Record (EMR) TrainingDe-Escalation StrategiesMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare BillingElectronic BillingEMR ConsultationOffice Operations ManagementStaff SchedulingData AnalysisProblem-SolvingSafety ProtocolsAccreditation StandardsChart Keeping

Soft Skills

Interpersonal SkillsCommunication SkillsCustomer Service SkillsOrganizational SkillsAnalytical Skills

Tools & Technologies

Microsoft WordMicrosoft PowerPointPractice Management SoftwareEMR Systems

Certifications & Qualifications

Associate's Degree in Business AdministrationHealthcare Administration

Industry Keywords

Behavioral HealthPatient-Focused CareChild and Family Mental HealthSubstance Abuse TreatmentEnvironment of Care

About the role

Key responsibilities & impact

Hire, train, direct, evaluate, and supervise clinical support staff, including corrective actions when necessary
Develop support staff schedules to ensure coverage six days a week
Evaluate staff productivity and efficiency; lead staff meetings and oversee special projects
Oversee daily office operations, including space allocation, supplies, phones, and equipment
Monitor service levels and technical performance; create scripts, procedures, feedback, and professional growth plans
Coordinate physician and therapist scheduling to optimize revenue
Establish and monitor administrative office operation protocols
Collaborate with BHS leadership on policies, procedures, issue resolution, and process improvements
Teach annual EMR classes to master-level externs and train new associates and medical residents
Provide ongoing EMR consultation, troubleshooting, and training
Create and update EMR training materials
Monitor billing batch errors and assist with practice management software installations and upgrades
Lead administrative system testing, aggregate defects, track resolution, and participate in user acceptance test planning
Supervise support staff change efforts for EMR-integrated technologies
Update billing-related tables, including procedure codes and fee matrices
Monitor and approve payroll for hourly and administrative employees; manage holiday schedules
Serve as BHS Department Safety Liaison and participate in safety and security committees
Lead Environment of Care and Life Safety accreditation, licensure, and certification efforts
Monitor safety issues, train administrative staff on safety protocols, and resolve Environment of Care issues
Maintain HR files, serve as liaison to HR Direct, and represent HR compliance during audits and surveys
Manage clinicians' licenses, insurer paneling, and malpractice insurance
Supervise PHI archiving, chart keeping, and medical records/release-of-information coordination
Lead a team in a high-volume multidisciplinary behavioral health clinic
Model and train de-escalation strategies for difficult patients

Requirements

What you’ll need

Associate's Degree in business administration, healthcare administration, or a related field and 2–4 years of healthcare billing experience, or 4–6 years of healthcare billing experience and 3–5 years of supervisory experience
Strong computer skills, including Microsoft Excel, Word, and PowerPoint
Strong interpersonal and communication skills
Strong analytical, organizational, and problem-solving skills
Strong customer service skills
Strong electronic billing skills
Commitment to patient-focused care
Ability to work flexibly in a fast-paced environment with established time constraints and difficult situations
Ability to respond to urgent consultation needs 24 hours a day, 7 days a week
Ability to travel to other Advocate sites and external facilities for meetings
Ability to work under time constraints and stressful situations
Expert knowledge of de-escalation of difficult patients and ability to train and model these strategies
Familiarity with child and family mental health and substance abuse treatment provider networks
Flexibility to provide evening and weekend coverage as necessary
May be exposed to potentially violent patients, bodily fluids, hazardous materials, and threatening diseases

Benefits

Comp & perks

Benefits Eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Career development programs
Well-being programs