AB Tasty

Customer Success Manager

• You will lead and develop a team of Commercial CSMs while managing a reduced portfolio of customers.
• Driving retention, satisfaction, and scalable growth across the Commercial segment.
• Occasional travel to client meetings may be required.

Team Lead, Customer Success – Commercial

Account Manager

• Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform (more than 2M€)
• Acquire a thorough understanding of key customer needs and requirements
• Propose solutions that meet the client’s objectives and changing demands
• Ensure the correct products and services are delivered to customers in a timely manner
• Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and manage complaints in order to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Senior Key Account Manager

Sales Development Rep

• Manage the start of the sales cycle, from prospecting to qualifying new business opportunities
• Build and maintain a pipeline of interested prospects by creating great first impressions
• Drive new business through inbound lead qualification and outbound prospecting efforts (call, email, LinkedIn)
• Lead initial outreach to identify key decision-makers and influencers within target accounts
• Liaise with marketing and sales to support strategic account targeting
• Act as the first point of contact for many new clients, representing the VWOABTasty brand

Sales Development Representative

Sales

• Manage the start of the sales cycle, from prospecting to qualifying new business opportunities in the French market
• Build and maintain a pipeline of interested prospects
• Drive new business through inbound lead qualification and outbound prospecting efforts
• Lead initial outreach to identify key decision-makers and influencers within target accounts
• Liaise with internal teams including marketing, sales, legal, and technical departments

Account Executive

• Manage the full sales cycle from prospecting to closing
• Build and maintain relationships with C-Level executives
• Drive outbound prospecting efforts in collaboration with SDR team
• Lead product demonstrations and liaise with internal teams and partners

Account Executive – Commercial

• Manage the full sales cycle—from prospecting to closing—while promoting VWO/ABTasty's solutions and driving revenue growth across new business opportunities
• Build and maintain strong relationships with C-Level executives and key decision-makers within target accounts
• Drive outbound prospecting efforts and partner closely with the SDR team to identify and develop high-potential leads
• Lead product demonstrations, collaborating with PreSales Solutions experts to align VWO/ABTasty's platform with client needs and objectives
• Liaise with internal teams and external tech/agency partners to ensure seamless sales processes, including handling billing, legal, integration, and technical discussions
• Act as the voice of the customer by capturing and relaying feedback to help enhance product offerings and customer experiences

• Manage a portfolio of strategic Enterprise accounts across North America, owning the full post-sale relationship and ensuring strong retention and client satisfaction.
• Build and maintain executive-level relationships with C-suite and senior stakeholders at your accounts, acting as a trusted advisor on digital experimentation and optimization strategy.
• Drive Net Revenue Retention (NRR) growth by proactively identifying and executing upsell and cross-sell opportunities across the combined AB Tasty & VWO product suite.
• Lead quarterly business reviews, platform demos, and renewal negotiations, clearly articulating value delivered and aligning on future roadmap opportunities.
• Liaise with Product, Marketing, and Customer Success teams to relay client feedback, advocate for client needs, and ensure seamless delivery of solutions.
• Act as a key representative of AB Tasty in the North American enterprise market, bringing a hunter mindset and entrepreneurial spirit to every account interaction.

Senior Key Account Manager, Enterprise

General Counsel

• Manage the review, negotiation, and drafting of a wide variety of contracts including T&Cs, license agreements, partnership deals, NDAs, and marketing agreements for HQ and subsidiaries.
• Build and maintain effective internal policies, processes, and compliance documentation in collaboration with the DPO and security teams.
• Drive legal support across departments to ensure alignment with commercial objectives and compliance standards.
• Lead the development and updating of company legal documents, training materials, and internal legal frameworks.
• Liaise with internal business teams, presales, compliance, and external stakeholders on legal and privacy matters.
• Act as a key legal advisor within the organization, supporting daily operations and long-term risk management.

Legal Advisor – Global

• Manage a portfolio of strategic commercial clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
• Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
• Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement.
• Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
• Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
• Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
• Develop deep expertise across multiple products while staying informed on industry trends and best practices.
• Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
• Support the development of customer references and case studies, while providing actionable feedback to help improve AB Tasty’s products and services.

• Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies.
• Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding.
• Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans.
• Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value.
• Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success.
• Develop deep expertise across multiple products while staying informed on industry trends
• Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks.

Senior Customer Success Manager

• Lead, coach and develop a team of Customer Success Managers, setting clear objectives, conducting regular 1:1s, and driving professional growth and operational excellence.
• Own the team's performance metrics, including NRR, churn, renewal rates and customer health, ensuring consistent achievement of targets.
• Build and maintain strong relationships with Enterprise clients, providing strategic guidance to maximize upsell and expansion opportunities while minimizing churn.
• Manage your own portfolio of few enterprise accounts alongside your team management responsibilities.
• Act as the voice of the customer internally, collaborating closely with Product, Technical and Sales teams to drive platform improvements and align on business priorities.
• Contribute to shaping the Customer Success strategy and playbooks, bringing best practices and scalable processes to the broader CS organization.
• Play an active role in hiring and onboarding new CSMs to support team growth.

Customer Success Manager, Team Leader

• Manage a portfolio of customers, maximizing expansion while minimizing churn
• Build and maintain strong, trust-based relationships with key account clients to ensure long-term success and loyalty
• Drive customer engagement, adoption, and performance by providing strategic consulting on testing and personalization optimization
• Lead workshops, CRO meetings, trainings, and technical implementations to enhance customer experience
• Liaise with internal teams, including Product and Analytics, to provide feedback, share insights, and contribute to product evolution
• Act as a trusted advisor for clients, presenting data-driven insights and recommendations to both C-levels and end-users

Experienced CSM

• Own the full North American commercial organization - accountable for a $40M revenue portfolio and a 15% growth target.
• Conduct a full audit of the existing sales organization, pipeline health, and coverage model across both legacy AB Tasty and VWO teams.
• Establish a unified North American go-to-market motion.
• Build direct relationships with the top 20 strategic enterprise accounts.
• Deliver a multi-product sales playbook that positions AB Tasty as a marketing suite.
• Drive brand presence at industry events and in key enterprise conversations.

Team Lead, Customer Success – Commercial

Senior Key Account Manager

Sales Development Representative

Sales Development Representative

Account Executive – Commercial

Account Executive – Commercial

Senior Key Account Manager, Enterprise

Legal Advisor – Global

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager, Team Leader

Experienced CSM

VP Sales – North America