Customer Success Manager

AB Tasty

Customer Success Manager driving client satisfaction and ensuring value from digital optimization solutions at AB Tasty. Collaborating with clients to achieve their goals in a hybrid work environment.

Posted 5/28/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of strategic commercial clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement.
Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
Develop deep expertise across multiple products while staying informed on industry trends and best practices.
Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
Support the development of customer references and case studies, while providing actionable feedback to help improve AB Tasty’s products and services.

Requirements

What you’ll need

At least 3 years of experience in a client-facing Customer Success, SaaS, or digital optimization role.
Customer-focused, organized, and proactive, with a strong sense of ownership
Strong organizational and stakeholder management skills, with the ability to manage multiple clients and share best practices across the team.
Analytical thinker who can translate data into actionable suggestions for clients.
Interest in UX, analytics, e-commerce, or customer experience optimization, with the ability to provide thoughtful recommendations to clients.
Experience working with digital agencies, technology partners, or channel ecosystems in a customer-facing role is a plus.
Willingness and ability to travel as needed to meet clients on-site, particularly across Australia.
Strong interpersonal skills with a collaborative, proactive, and customer-centric mindset.

Benefits

Comp & perks

Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
Make a real impact: directly influence our success and be a player in the company's growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successSaaSdigital optimizationdata analysisUXanalyticse-commercecustomer experience optimizationstakeholder managementonboarding

Soft Skills

customer-focusedorganizedproactivestrong sense of ownershipanalytical thinkercollaborativeinterpersonal skillsrelationship buildingcommunicationproblem-solving