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AB Tasty

Senior Customer Success Manager

AB Tasty

Senior Customer Success Manager managing strategic enterprise accounts for AB Tasty. Driving retention and growth through strategic consulting and relationship management in a hybrid role.

Posted 6/12/2026full-timeParis • 🇫🇷 FranceSeniorWebsite

About the role

Key responsibilities & impact
  • Manage a portfolio of strategic enterprise clients, driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
  • Build and maintain strong, trust-based relationships with key account clients, guiding them through onboarding, solution adoption, and long-term growth initiatives.
  • Drive customer satisfaction and loyalty by delivering impactful recommendations on testing and personalization strategies, based on performance data and business goals.
  • Lead optimization workshops, CRO meetings, and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
  • Liaise with cross-functional teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement.
  • Act as a strategic advisor and advocate for your customers, presenting KPIs, performance summaries, and success stories to both end-users and C-level stakeholders.

Requirements

What you’ll need
  • Proven experience in Customer Success or Account Management within a SaaS company, with 4-5 years of relevant experience managing large, strategic accounts.
  • Confidence in consulting on CRO, UX, or analytics-related projects, and communicating effectively with both technical and non-technical audiences.
  • Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server-side implementation.

Benefits

Comp & perks
  • Meal vouchers (Swile)
  • Health insurance (Alan)
  • Mobility and Well Pass (Ex Gymlib) passes
  • Additional days off
  • Support for remote working expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Customer SuccessAccount ManagementCROUXanalyticsserver-side implementation
Soft Skills
relationship buildingconsultingcommunicationstrategic advisingcustomer engagement