Customer Success Manager, Commercial

AB Tasty

Customer Success Manager focused on supporting commercial clients with VWO/AB Tasty's digital optimization. Building relationships and driving platform adoption for measurable outcomes.

Posted 7/7/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships within a SaaS environment, focusing on driving platform adoption and delivering tailored strategic guidance. Proficient in engaging stakeholders and translating technical concepts to enhance client value realization.

Highest-signal resume keywords

Client-Facing SaaS ExperienceHTML, CSS, JavaScript BasicsReact, Vue.js, SSR, SPAStrong Organizational SkillsConsultative Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ExperienceHTMLCSSJavaScriptReactVue.jsSSRSPAAPIsSDKs

Soft Skills

Strong Relationship BuildingConsultative ApproachOrganizational Skills

Tools & Technologies

VWOAB Tasty

Industry Keywords

Digital OptimizationPlatform AdoptionStakeholder EngagementOnboardingValue Realization

Tech Stack

Tools & technologies

JavaScriptReactVue.js

About the role

Key responsibilities & impact

Manage a portfolio of Commercial clients, understanding their goals and challenges to provide tailored guidance.
Build and maintain strong, trusted relationships with key stakeholders across your accounts.
Drive platform adoption and value realization, leading onboarding journeys.
Lead strategic guidance sessions, product showcases, and best-practice sharing.
Liaise with internal teams to identify risks and opportunities.

Requirements

What you’ll need

Proven experience in a client-facing SaaS or digital optimization role (3+ years)
Confidence in engaging decision-makers, translating technical concepts (HTML, CSS, JavaScript basics; bonus for React, Vue.js, SSR, SPA, APIs, or SDKs)
Strong organizational skills and a consultative mindset.
Eagerness to develop deep expertise across VWO/AB Tasty's full product suite.
Ability to manage multiple clients and priorities.

Benefits

Comp & perks

Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.
Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
International Culture: Collaborate with a diverse, global team across 8 countries.
Make a Real Impact: Directly influence our success and contribute to the company's growth.