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AB Tasty

Team Lead, Customer Success – Commercial

AB Tasty

Lead a team of Customer Success Managers at AB Tasty, driving client satisfaction and retention in digital optimization. Collaborate internationally and develop scalable processes within a hybrid work environment.

Posted 6/10/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies
JavaScriptReactVue.js

About the role

Key responsibilities & impact
  • You will lead and develop a team of Commercial CSMs while managing a reduced portfolio of customers.
  • Driving retention, satisfaction, and scalable growth across the Commercial segment.
  • Occasional travel to client meetings may be required.

Requirements

What you’ll need
  • Proven experience in client-facing SaaS or digital optimization (6+ years managing enterprise accounts)
  • 2+ years of direct people leadership in high-growth, scaling, or organizational change environments
  • Track record of driving NRR and retention outcomes across a portfolio
  • Experience building or refining CS processes and playbooks
  • Familiarity with CS tooling (ChurnZero or equivalent, Gong, CRM) and using data to drive decisions
  • Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver
  • Basic understanding of how websites work (HTML, CSS, JavaScript — bonus for React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs)
  • Eagerness to continuously learn and adapt in an evolving environment.

Benefits

Comp & perks
  • Directly influence our success and contribute to the company's growth.
  • We believe in trust—no micromanagement, just the freedom to excel.
  • Collaborate with a diverse, global team across 8 countries.
  • Vast opportunities for professional growth, education, and upward mobility.
  • Enjoy a balanced schedule with up to 3 days of remote work per week.

ATS Keywords

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Hard Skills & Tools
SaaSdigital optimizationclient managementcustomer success processesHTMLCSSJavaScriptReactVue.jsAPIs
Soft Skills
leadershipcritical thinkingproblem-solvingadaptabilitycommunication