Technical Account Manager

• OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS
• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
• MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
• TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT
• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

• serve as the primary strategic and technical relationship owner for assigned Premier advisory firms
• develop deep understanding of each client's business model, operational structure, and strategic goals
• own ongoing client engagement across onboarding, training, adoption, and lifecycle activities
• provide consultative guidance on Orion platform capabilities across multiple functional areas
• anticipate client risks and opportunities by monitoring usage patterns and service trends
• lead periodic business reviews with clients to assess adoption and satisfaction
• manage client inquiries and service issues by coordinating cross-functional teams
• oversee execution of customized workflows aligned to client operating models
• maintain accurate client documentation including reference guides and service records
• serve as project lead for client initiatives, coordinating SMEs, Product, and Development teams
• act as escalation point for complex client situations requiring advanced judgment
• plan and lead onsite or virtual strategic sessions to strengthen executive relationships

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM
• Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability
• Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts
• Proactively identify technical risks before they become escalations; build remediation plans and see them through
• Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform
• Translate customer business goals into technical requirements and platform configurations within CreatorIQ
• Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks
• Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence
• Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution
• Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations
• Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Also responsible for other duties/projects as assigned by business management as needed

• Participate in project-level technical due diligence for new investments and loans from origination through approval and operations for renewable energy investments as well as project finance expansion within the Energy and Power verticals.
• Identify potential risk areas and key issues for additional review, and/or detailed analysis and assessment and possible mitigation approaches.
• Collaborate with other functional groups to evaluate issues and identify solutions.
• Track emerging industry issues, developments and trends in technical areas relevant to the business pipeline.
• Provide input on 3rd party technical due diligence scope and oversee activities of outside technical consultants.
• Assess technical aspects of customer’s financial models, customer/equipment experience, and customer/equipment performance.
• As needed, inspect assets being considered for financing and assets associated with existing investments.
• Produce internal written documentation relating to the findings and mitigants of technical, equipment, market, and commercial issues and communicate insights to internal parties including Credit Risk Management and Environmental Finance management.
• Assist asset management personnel in identifying, investigating and resolving equipment and portfolio performance issues.
• Establish technical policies, procedures, and training documentation for accomplishing Environmental Finance group’s tasks.
• Maintain knowledge of Project Management policies and processes by periodically leading or co-leading the underwriting, structuring, and negotiating of investments in projects that contain unique technical aspects.
• Support Asset Management technical needs and requests related to existing large portfolio of assets and incorporate asset and equipment performance experience into underwriting standards.
• Support Business Development in screening investment opportunities, evaluating the developing trends in renewable energy, and setting standards for investment in emerging technologies.
• Develop and maintain relationships with the renewable energy technical community including independent engineers, equipment suppliers, and service providers.
• Collaborate with peers, counterparties, and third-party consultants to resolve issues and negotiate solutions.
• 10% travel to perform periodic site visits, attend conferences, and customer meetings.

Environmental Finance – Engineering Technical Services Manager

• Be the NX1 technical voice across the customer's daily technical operations — architecture review boards, security reviews, design discussions, integration planning, platform governance forums
• Hold architectural credibility with the customer's senior engineers, architects, and platform team
• Translate between the customer's technical reality and NX1's engineering team
• Read design documents and ask the right questions
• Provide technical context that informs but does not replace the work of the Principal SA and the FDEM
• Own the NX1-side technical context for each account you cover
• Route customer-side technical escalations to the right resource at NX1
• Maintain working relationships with the customer's technical middle layer
• Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation
• Navigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligence

• Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.
• Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.
• Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.
• Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.
• Collaborate with customer-facing teams to track and report progress on key milestones.
• Maintain and update inventory records for all active and planned network circuits and cabling.
• Conduct regular audits to ensure accuracy and alignment with physical infrastructure.
• Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.
• Provide technical support during the implementation phase to align network builds with customer locations and expectations.
• Troubleshoot discrepancies and support service validation and handoff to customers.
• Manage customer-requested design changes post-sales, ensuring alignment with technical requirements and timely implementation.
• Review completed network diagrams submitted by fiber engineering.

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.
• Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
• Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
• Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
• Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests.
• Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

Senior Technical Account Manager

• Become the bridge between Hightouch and our largest Fortune 5000 customers
• Oversee the entire customer journey from kick-off to onboarding to continued customer success and increased adoption
• Ensure Enterprise customers understand and utilize the Hightouch platform to its fullest extent
• Strive to understand customer requirements and issues at a molecular level
• Guide the customer into their ideal future state
• Guide the innovation of the Hightouch platform

• Ensure customer satisfaction and retention
• Expand and develop client relationships
• Provide exceptional customer support
• Collaborate with internal teams
• Gather customer feedback
• Educate and enable customers on products

• Develop strong relationships with key client contacts and identify clients who may be at risk.
• Monitor client health via monthly internal reviews to ensure all clients are happy, profitable, and carrying minimal technology risks.
• Complete recurring technology assessments and quarterly strategic planning meetings.
• Complete recurring tactical check-in calls with clients to review their health and open issues.
• Develop and present technical proposals, working with Solutions on L3 technologies.
• Advocate for clients by answering questions and ensuring issues are escalated properly across all departments in CTS. This includes ownership of the Potential At Risk Client (PARC) Process.
• Complete recurring and one-off training events (such as Lunch & Learns) with clients on core technologies such as Microsoft 365, Google Workspace, and Smart Boards.
• Own the overall opportunity pipeline, ensuring that we meet our NRR forecast each quarter.
• Address client questions with regards to ongoing invoicing.
• Occasionally manage Projects for clients based on available capacity and client requirements.
• Work with client contacts to develop referrals for new business.

• Manage the onboarding process for key customers, providing them with the necessary technical guidance and documentation. Serve as the primary point of contact for all technical-related queries, ensuring timely and effective resolutions.
• Keep a close eye on usage patterns and operational activities of key accounts. Use this data to optimize service delivery and preemptively address any potential issues.
• Act as the guarantor for the integration and roll-out of new features and services. Provide the necessary technical guidance and documentation to both internal teams and clients.
• Oversee Technical Support activities and serve as the point of escalation for client service matters. Lead crisis units during major incidents, coordinating between the customer and various technical teams for effective resolution.
• Establish and review technical KPIs related to platform performance, such as SLAs and service monitoring. Generate regular reports for internal stakeholders and clients to ensure contract compliance.
• Provide technical support to pre-sales activities, working closely with the sales team to identify client needs and tailor solutions accordingly.
• Actively participate in the improvement of internal processes and best practices, particularly in the management of incidents, problems, and changes.
• Work closely with cross-functional teams like Business Development, Marketing, Product, and Research & Development to align technical solutions with business objectives.
• Focus on retaining and growing revenue from existing Ledger Vault customers by ensuring high levels of customer satisfaction and engagement.
• Given the global nature of the role, coordinate effectively with Ledger teams based in Europe, Asia, and the U.S. to ensure a unified approach to client service.
• Be prepared for business travel, constituting approximately 20% of your time, to meet with clients and attend relevant events or training.

Senior Regional Technical Account Manager

• Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
• Develop relationships with key technical client stakeholders
• Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
• Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM) including review and enhancement of root cause analysis prior to client delivery
• Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
• Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
• Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
• Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients

• Perform technical investigations into complex, real-world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Participate in critical incident (Severity-1) troubleshooting with customers and internal teams

• Onboarding Ownership: Lead end-to-end customer onboardings — from the sales handoff through to project close. You coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. You set the tone for how customers experience vCluster from day one.
• Success Planning: Build and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward plan. You treat the success plan as a living document that drives every customer conversation, not a one-time deliverable that sits in a folder.
• Value Articulation: Translate platform adoption into business outcomes. You connect Tenant Cluster growth, provisioning time savings, and developer self-service enablement to the metrics your customers care about — cost efficiency, engineering velocity, risk reduction, and platform ROI. When it's time to renew or expand, the business case is already built.
• Proactive Engagement: Own the customer relationship cadence — regular check-ins, Quarterly Business Reviews, and Executive Business Reviews. You do not wait for the customer and you run executive reviews that reinforce strategic partnership, not just feature updates.
• Technical Credibility: Hold credible technical conversations with platform engineers, DevOps leads, and architects. You understand the vCluster architecture well enough to discuss Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations. You can independently assist the customer with their technical challenges and design optimal deployment architectures.
• Renewal and Expansion: Own the renewal motion for your accounts — starting 90+ days out. You recognise expansion triggers — new use cases, AI/GPU workloads, additional Tenant Clusters, tier upgrades — and you work with the Account Executive and Solutions Engineer to convert them into growth that solves real customer problems.
• Customer Advocacy: Serve as the internal voice of your customers. You represent their feature requests, escalate blockers, and provide actionable feedback to Product and Engineering grounded in real account context — not anecdote.

• Serve as an internal and external point of expertise for PRD clients, helping to facilitate escalations, concerns, and overall account sentiment
• Apply FactSet proprietary coding and screening expertise to support client technical and workflow needs, translating business objectives into data logic and queries
• Consult with clients, product managers, and engineering teams to advise on PRD content, enhancements, upsell opportunities, and any risks
• Close collaboration with DSO Implementation, client services, and with Level 2 Data Excellence teams
• Proactively partner with client services to identify gaps, enhancements, and trends in the PRD solutions to address with internal and external stakeholders
• Liaise the troubleshooting of complex data issues, reconciling of mismatches, and resolution of challenges with feed integrations to maintain consistency and reliability
• Develop training materials and deliver sessions (internal and external) to promote understanding of client PRD processes
• Deliver ongoing education and mentorship for colleagues and clients—helping them better leverage core PRD capabilities and how they are being used by clients
• Contribute to product development initiatives and fact-finding for new data features and content launches based on client feedback
• Cross regional collaboration standards to ensure consistent approach to existing and prospective PRD clients

Technical Account Manager, Pricing and Reference Datafeeds

• Play a crucial role in ensuring the successful implementation and utilization of Marketing Solutions for clients.
• Build strong client relationships, understand their needs, and deliver technical expertise and support.
• Collaborate with cross-functional teams to onboard clients, ensure timely and accurate delivery of Audience engagements, and serve as the client advocate.
• Manage onboarding and deployment, ensuring best practices for integration, scalability, and compliance.
• Proactively identify and mitigate risks.
• Serve as a subject matter expert on TransUnion’s Marketing Solutions.
• Troubleshoot and resolve technical issues in collaboration with internal teams.
• Coordinate cross-functional teams to deliver projects on time and provide status updates and performance reports.
• Conduct training sessions and workshops to help clients maximize solution value.

Marketing Solutions Technical Account Manager

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

See all jobs on JobTailor

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Environmental Finance – Engineering Technical Services Manager

Technical Account Manager

Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

Technical Account Manager

Senior Technical Account Manager

Senior Regional Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager, Pricing and Reference Datafeeds

Marketing Solutions Technical Account Manager

Technical Account Manager