Technical Account Manager

• Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
• Set up and configure customer integrations directly — API auth, webhooks, sandbox environments
• Reproduce and diagnose integration failures — tracing API calls, reading logs and stack traces, isolating whether an issue is customer-side config, network/infra, or a product bug
• Translate model behavior into plain language for customers — explaining confidence scores, detection limitations, and edge cases clearly and accurately
• Drive technical escalations end-to-end, coordinating with Engineering and setting clear expectations with customers until resolution
• Write and debug integration code snippets to unblock a stuck implementation or demonstrate a fix
• Build documentation, runbooks, and integration guides that reduce repeat questions and let the relationship scale beyond you
• Flag at-risk accounts early, before a technical issue becomes a trust or retention issue
• Partner with Product and Engineering to turn field patterns — false positives/negatives, integration friction, feature gaps — into actionable input
• Support pre-sales and renewal conversations with technical credibility when needed
• Contribute to internal enablement so the broader CS team can handle more technical questions without escalation

• Lead the end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions.
• Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
• Design and execute strategic implementation plans tailored to client goals.
• Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms.
• Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
• Track customer adoption metrics and usage patterns to identify optimization opportunities.
• Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
• Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy.
• Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
• Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps.
• Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
• Translate customer feedback into actionable insights for product development and roadmap planning.
• Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
• Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences.
• Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
• Support LiveRamp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events.

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on-demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long-term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.

• Increase Thryv’s penetration to the existing client base
• Increase client engagement with existing software clients
• Grow the SaaS client base through new sales
• Call on existing clients to nurture and grow relationships
• Identify and pursue new client opportunities
• Meet a predetermined sales quota
• Engage with clients face-to-face approximately 50% of the time
• Identify and secure new SaaS clients by leveraging self-generated prospecting
• Execute all defined operational processes and requirements with excellence
• Participate in sales meetings, call calibrations, and training as needed.

Software Account Representative

• Work closely with our strategic clients to help them optimize their Pigment experience
• Deliver exceptional service to demonstrate the full value of the Pigment platform
• Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
• Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
• Run audits on our clients’ workspaces
• Enrich and maintain our Success Plan offering to uphold industry standards of excellence
• Collaborate with Product & R&D to identify areas of opportunity for product enhancements

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts.
• Lead post-incident pattern ownership and technical triage.
• Drive proactive technical strategy, cost optimization, and architectural guidance.
• Scope and orchestrate Vercel’s broader engagement on your accounts.
• Operate as the customer's voice inside Vercel.
• Carry primary accountability for renewal of the TAM engagement on each of your accounts.

Senior Technical Account Manager

• This role is responsible for increasing Thryv’s penetration to the existing client base
• Increasing client engagement with existing software clients
• Growing the SaaS client base through new sales
• Contacting assigned clients and presenting opportunities for additional sales and/or extended usage based on client needs.
• Identifying and securing new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executing all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participating in sales meetings, call calibrations, and training as needed.

• Be the technical and security authority customers trust
• Own the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor.
• Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end.
• Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions.
• Partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations.
• Drive real adoption, not just go-lives.
• Conduct technical health checks and lead business reviews with a bias toward action.
• Monitor customer health proactively, identify risks early, and intervene before they become problems.
• Help customers unlock the full value of Vega, not just check a deployment box.

• Manage the onboarding process for key customers, providing them with the necessary technical guidance and documentation. Serve as the primary point of contact for all technical-related queries, ensuring timely and effective resolutions.
• Keep a close eye on usage patterns and operational activities of key accounts. Use this data to optimize service delivery and preemptively address any potential issues.
• Act as the guarantor for the integration and roll-out of new features and services. Provide the necessary technical guidance and documentation to both internal teams and clients.
• Oversee Technical Support activities and serve as the point of escalation for client service matters. Lead crisis units during major incidents, coordinating between the customer and various technical teams for effective resolution.
• Establish and review technical KPIs related to platform performance, such as SLAs and service monitoring. Generate regular reports for internal stakeholders and clients to ensure contract compliance.
• Provide technical support to pre-sales activities, working closely with the sales team to identify client needs and tailor solutions accordingly.
• Actively participate in the improvement of internal processes and best practices, particularly in the management of incidents, problems, and changes.
• Work closely with cross-functional teams like Business Development, Marketing, Product, and Research & Development to align technical solutions with business objectives.
• Focus on retaining and growing revenue from existing Ledger Vault customers by ensuring high levels of customer satisfaction and engagement.
• Coordinate effectively with Ledger teams based in Europe, Asia, and the U.S. to ensure a unified approach to client service.
• Be prepared for business travel, constituting approximately 20% of your time, to meet with clients and attend relevant events or training.

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

• Investigate, analyze, troubleshoot, and reproduce complex technical issues reported by customers
• Respond to and log all incoming customer support calls and emails in accordance with defined SLAs
• Own support cases end to end, including customer communication, status updates, and timely resolution
• Manage issue severity and handle customer escalations professionally and effectively
• Perform in-depth technical research related to software products, including root cause analysis and issue reproduction
• Validate defect corrections and confirm resolution with customers
• Escalate unresolved issues or confirmed defects to the Support Manager and Product Managers as needed
• Collaborate closely with the LexisNexis Risk Solutions Level 3 Support team and other internal teams
• Provide regular reporting and insights on support activity to support product improvement initiatives
• Contribute ideas to improve support processes, tools, and infrastructure
• Maintain high standards of professionalism and a client-focused approach in all customer interactions

• Serve as a data solutions expert for clients
• Align data files with identity solution use cases
• Oversee onboarding requirements for new clients
• Support Sales team in pursuing new opportunities
• Monitor ongoing client solutions for issues
• Develop knowledge of identity solution offerings
• Comply with security requirements for ePHI

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

• Drive technical success for Top Tier Content Partners by providing technical insights, operational support, and cultivating relationships with technical counterparts (e.g., onboarding partners into Tizen App development and Product Feature Adoption)
• Collaborate with other TAMs to develop and execute processes improvements.
• Lead Product Feature Adoption as the SME (Subject Matter Expert) in at least one (1) Product Feature, by working closely with the Product and Development teams, and being the main technical liaison for NASB.
• As an SME, develop technical integration strategies and delivery roadmaps that ensure projects are delivered on schedule.
• Conduct risk assessments for project trajectories.
• Establish project tracking and reporting frameworks using project management tools such as Airtable and Salesforce
• Work cross-functionally with Strategic Partner Managers (SPM) and Strategic Partner Developers (SPD), Product Managers (PM) to develop and execute business strategy and prioritize product integration needs
• Manage investigations into Platform-related issues and work with the Platform Team to set priority, verify firmware drops, and support the FW rollout process with Content Partners
• Pull device-level logs as needed to support Engineering teams in issue analysis and investigation

• Perform technical investigations into complex, real-world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Debug behavior across distributed systems, APIs, messaging middleware and databases
• Work directly with Product teams to file high-quality defect reports and influence product improvements
• Participate in critical incident (Severity-1) troubleshooting with customers and internal teams
• Continuously build expertise as new features, architectures and technologies are released

• Activate new customers
• Address internal or external questions and issues from integrated clients
• Troubleshoot technical issues
• Provide solutions or escalate to tier 2 support when necessary
• Provide in-depth updates and insights on clients from a technology perspective
• Work closely with departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support
• Provide High Touch consultative technical services
• Lead training sessions and attend office hours for agency and brand-direct customers.

Senior Associate Technical Account Manager, Growth

• OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS
• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
• MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
• TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT
• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

• serve as the primary strategic and technical relationship owner for assigned Premier advisory firms
• develop deep understanding of each client's business model, operational structure, and strategic goals
• own ongoing client engagement across onboarding, training, adoption, and lifecycle activities
• provide consultative guidance on Orion platform capabilities across multiple functional areas
• anticipate client risks and opportunities by monitoring usage patterns and service trends
• lead periodic business reviews with clients to assess adoption and satisfaction
• manage client inquiries and service issues by coordinating cross-functional teams
• oversee execution of customized workflows aligned to client operating models
• maintain accurate client documentation including reference guides and service records
• serve as project lead for client initiatives, coordinating SMEs, Product, and Development teams
• act as escalation point for complex client situations requiring advanced judgment
• plan and lead onsite or virtual strategic sessions to strengthen executive relationships

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM
• Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability
• Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts
• Proactively identify technical risks before they become escalations; build remediation plans and see them through
• Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform
• Translate customer business goals into technical requirements and platform configurations within CreatorIQ
• Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks
• Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence
• Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution
• Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations
• Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Also responsible for other duties/projects as assigned by business management as needed

Technical Account Manager jobs in New York

See all jobs on JobTailor

Technical Account Manager

Technical Account Manager

Technical Account Manager

Software Account Representative

Technical Account Manager

Senior Technical Account Manager

Software Account Representative

Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Senior Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

Senior Associate Technical Account Manager, Growth

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager