Technical Account Manager

CreatorIQ

Technical Account Manager at CreatorIQ serving as a technical partner for enterprise customers. Responsible for integrations, data flows, product configuration, and ensuring customer platform health in a remote role.

Posted 6/5/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $107,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM
Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability
Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts
Proactively identify technical risks before they become escalations; build remediation plans and see them through
Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform
Translate customer business goals into technical requirements and platform configurations within CreatorIQ
Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks
Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence
Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution
Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations
Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk

Requirements

What you’ll need

4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company
Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts
Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step
Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable.

Benefits

Comp & perks

Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API usageintegration architectureplatform configurationcustom reportingdata flowstechnical health reviewsremediation planstechnical documentationrisk assessmentsSaaS platform configuration

Soft Skills

communicationproblem-solvingcustomer relationship managementleadershipstrategic thinkingproactive identification of riskscollaborationorganizational skillstechnical guidancecustomer confidence