CreatorIQ

Financial Planning and Analysis

• Support the annual budgeting and quarterly forecast processes with a focus on accurate forecasting and variance analysis to provide the business understanding and support decision-making
• Create and maintain monthly and quarterly operational and ad-hoc reports demonstrating financial performance and key business metrics
• Provide in-depth analysis and commentary on monthly and quarterly actuals to plan variances in the income statement, balance sheet, and cash flow
• Ensure reporting accuracy across monthly, quarterly, and year-end report packages and presentation decks
• Update and enhance management reports, board presentations, and investor reports as requested
• Manage and maintain the financial models
• In collaboration with the VP of Finance, manage the implementation and maintenance of forecasting and reporting systems and tools
• Support business units with diligence and analysis surrounding new products, expansion of services, areas of growth, and efficiency. Serve as a point of contact in investigating/evaluating ad hoc business questions.

Financial Planning and Analysis Manager

Technical Account Manager

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM
• Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability
• Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts
• Proactively identify technical risks before they become escalations; build remediation plans and see them through
• Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform
• Translate customer business goals into technical requirements and platform configurations within CreatorIQ
• Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks
• Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence
• Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution
• Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations
• Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk

Technical Project Manager

• Lead end-to-end onboarding and implementation for CreatorIQ customers, from kickoff through go-live and handoff
• Align on customer requirements, technical feasibility, and implementation timelines
• Enable customers to confidently adopt and scale their use of the platform by configuring the CreatorIQ platform based on customer requirements, use cases, and package scope
• Support technical setup including data imports, integrations, and system configuration
• Work with APIs, data mapping, and workflows to ensure smooth platform adoption
• Serve as a platform expert, delivering tailored training sessions aligned to customer workflows and goals. Translate technical concepts into clear, easy-to-understand guidance for non-technical users
• Partner closely with Sales, Customer Success, Product, and Engineering teams
• Provide feedback to Product and Engineering to improve platform capabilities and implementation processes
• Apply implementation best practices and continuously improve onboarding processes
• Troubleshoot technical issues and provide solutions during onboarding
• Contribute to automation, tooling, and scalable implementation frameworks

Technical Implementation Manager

Customer Support

• Provide technical support via chat and email to CreatorIQ clients, ensuring a high-quality customer experience
• Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems
• Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions
• Investigate, replicate, and diagnose reported issues in appropriate environments to identify root causes
• Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams as needed
• Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve issues efficiently
• Maintain and contribute to the knowledge base, including documentation, FAQs, and troubleshooting guides
• Educate customers on platform functionality, best practices, and “how-to” guidance to improve adoption
• Identify recurring issues and provide feedback to improve product quality and support processes
• Support continuous improvement of support workflows, tooling, and customer experience

Technical Product Support Specialist

Full-stack Engineer

• Maintain the quality of source code, whether writing or reviewing it.
• Deliver assigned tasks on time and in whole, following both Agile sprint timelines and established SLA (Service Level Agreement)
• Responsible for the resolution of production issues and providing precise, efficient fixes.
• Provide accurate task estimations during sprint planning sessions.
• Actively participate in support planning and Agile practice such as stand-ups, sprint planning, and retrospectives.
• Follow the defined software development lifecycle and Agile processes.
• Maintain personal JIRA discipline by updating tasks promptly and accurately.
• Suggest improvements for the support process, software development lifecycle, CI/CD, and QA.
• Collaborate with the team to ensure that Agile practices, including regular sprints and incremental development, are followed efficiently.

Full Stack Support Engineer

Machine Learning Engineer

• Deploy and monitor ML systems in production, from classical NLP and embedding models to LLM-powered features
• Own the evaluation stack - golden datasets, "model-as-a-judge" frameworks, inter-annotator agreement, and regression tests that gate releases
• Build and maintain our vector embeddings ecosystem and the retrieval, classification, and similarity patterns that sit on top of it
• Partner with Data Science on annotation workflows, PII scrubbing, and ground-truth pipelines
• Improve our MLOps foundations - versioning, observability, drift detection
• Translate fuzzy product problems into measurable AI features with clear success criteria

ML Engineer

Customer Success Manager

• Nurture strong, collaborative partnerships with a portfolio of high-value mid-market customers.
• Support customers in achieving meaningful outcomes through their influencer marketing programs.
• Analyze customer engagement data to identify risks and opportunities.
• Drive platform adoption through strategic business reviews and roadmap discussions.
• Collaborate with Implementation and Services teams to ensure successful onboarding.
• Act as the customer’s internal advocate, channeling product feedback to inform roadmap decisions.

Customer Success Partner, Mid-Market

Operations

• Act as a key GTM Operations partner to the CX organization, developing strong subject matter expertise of processes, systems, data, and KPIs spanning Implementation, Customer Success, Managed Services, and Support teams
• Partner closely with CX leadership to operationalize the customer journey, translating business priorities into scalable processes across onboarding, adoption, retention, and renewal motions
• Support the identification of operational needs by analyzing workflows, performance data, and stakeholder input to surface gaps and opportunities
• Serve as the “eyes and ears” of the CX organization within GTM Ops, proactively identifying opportunities for process optimization, automation, and improved operational effectiveness
• Program manage CX operational initiatives end-to-end, tracking progress and driving accountability across timelines, dependencies, risks, and deliverables
• Partner with cross-functional stakeholders across Marketing, Sales, Product, and Finance to align on requirements, coordinate execution, and ensure initiatives are successfully delivered and adopted
• Prepare updates, summaries, and readouts to ensure visibility of updates and resolution of blockers across teams and leadership
• Translate CX business needs into clear business and system requirements, ensuring alignment between CX stakeholders and GTM Ops systems teams
• Partner with internal systems and infrastructure teams to support implementation of tools, automations, and workflows for the customer org
• Support the evaluation, rollout and change management of CX technologies and its integration with CRM systems
• Establish feedback loops to continuously improve CX operations by monitoring adoption and effectiveness of CX programs, tools, and processes
• Analyze program performance and key metrics to identify trends, gaps, and opportunities to improve customer outcomes and operational efficiency
• Leverage automation and AI to build and scale processes that improve productivity and efficacy of customer teams
• Act as a liaison to Customer Success Enablement to inform training priorities, content, and delivery approaches based on operational insights

Customer Operations & Programs Specialist

Consultant

• Support data analysis across marketing performance, consumer behavior, and market trends
• Work with structured and large datasets to extract insights
• Assist in building dashboards, reports, and presentations for client deliverables
• Contribute to analyzing campaign performance and identifying trends
• Partner with senior consultants to support client-facing projects
• Contribute to internal knowledge sharing and documentation
• Learn and apply best practices in data analysis and storytelling

Strategic Intelligence Consultant

Technical Product Manager

• Join the team owning CreatorIQ’s reporting product suite, including Campaign Reporting, Enterprise Dashboard, and Competitive Reporting, to help customers analyze and optimize their influencer marketing programs.
• Support end-to-end product lifecycle for the Campaign and Program Reporting portfolio, from discovery through delivery and iteration.
• Contribute to a customer-centric, data-informed product roadmap aligned with company objectives and measurable business outcomes.
• Collaborate with data-focused stakeholders to integrate complex, large-scale data sources across the ecosystem while ensuring accuracy, consistency, and scalability of reporting capabilities across the CreatorIQ ecosystem.
• Define and track key performance indicators to measure the success of reporting tools.
• Work closely with engineering and design teams to ensure high-quality product delivery.
• Conduct market research and competitive analysis to inform product strategy and roadmap.
• Present product updates and insights to internal stakeholders and clients, ensuring alignment and clear communication of product vision and goals.

Technical Product Manager, Reporting

Sales

• Lead, coach and develop a team of Enterprise Account Executives across the East region
• Own regional revenue performance across net new business and expansion, ensuring consistent attainment of quarterly and annual targets
• Drive pipeline generation by partnering with your team on outbound strategy, account prioritization and opportunity creation
• Inspect and support complex enterprise deals, helping reps navigate multi-threaded sales cycles and executive conversations
• Maintain accurate forecasting and pipeline visibility, providing clear reporting and insights to leadership
• Act as the senior sales leader on the East Coast, representing CreatorIQ in the market and with key customers
• Partner cross-functionally with Marketing, Customer Success and RevOps to improve conversion rates, retention and expansion outcomes
• Support and participate in regional events and field initiatives that raise CreatorIQ’s profile and generate pipeline
• Identify and recommend improvements across product, marketing and sales processes to drive performance and efficiency

Director of Sales – East

Business Development Rep

• Work from our Austin, TX office location 4 days per week
• Manage and uncover opportunities from outbound & inbound leads
• Research companies and approach potential partners through a targeted selling strategy
• Connect with prospects using phone, email and LinkedIn
• Drive revenue by collaborating with account executives and setting qualified meetings for Sales Reps
• Collaborate with our Marketing team on lead generation efforts
• Leverage a curated sales technology stack, such as LinkedIn Sales Navigator, to execute your lead strategy

Business Development Representative

Manager

• Directly manage and develop a team of Implementation Managers across EST and EMEA-aligned accounts
• Set clear performance expectations, conduct regular 1:1s, and build a culture of ownership and client focus within the team
• Partner with the Director of Implementation on capacity planning, hiring, and team structure as the org scales
• Serve as the escalation point for your team's most complex or at-risk implementations
• Own a portfolio of strategic customer implementations end-to-end, from post-sale handoff through successful CSM transition
• Ensure consistent application of implementation methodology, project management standards, and delivery quality across your team
• Identify and resolve implementation challenges quickly, developing practical recommendations that protect time-to-value for customers
• Design and configure the CreatorIQ platform to meet complex customer requirements, setting the standard for your team to follow
• Drive continuous improvement in implementation processes — reduce time-to-go-live, increase consistency, and improve CSAT across the region
• Establish and track regional KPIs; translate performance data into coaching moments and process refinements
• Collaborate cross-functionally with Sales, Customer Success, and Product to surface implementation insights and advocate for customer needs
• Contribute to internal enablement by documenting best practices, building playbooks, and sharing learnings across the broader Implementation team

Senior Manager – Implementation

SEO Marketing

• Engage in back-end development to meet our product's evolving needs, ensuring robust, scalable, and high-performance solutions.
• Contribute to all stages of the product lifecycle, from conception to deployment, refinement, and scaling.
• Design, implement, and maintain ElasticSearch environments, aligning with the product’s performance and scalability requirements.
• Work collaboratively with product managers, architects, and other team members to deeply understand and address user needs and business objectives.
• Uphold high standards in software development with a focus on clean, testable, and maintainable code.
• Participate actively in code reviews, architecture discussions, and continuous refinement of our development processes.
• Foster a culture of ownership where team members feel empowered and accountable for their contributions.

Financial Planning and Analysis Manager

Technical Account Manager

Technical Implementation Manager

Technical Product Support Specialist

Full Stack Support Engineer

ML Engineer

Customer Success Partner, Mid-Market

Customer Operations & Programs Specialist

Strategic Intelligence Consultant

Technical Product Manager, Reporting

Technical Implementation Manager

Director of Sales – East

Business Development Representative

Senior Manager – Implementation

Staff Search Engineer