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CreatorIQ

Director of Customer Success, Enterprise

CreatorIQ

Direct involvement with enterprise clients, leading Customer Success efforts at CreatorIQ. Responsible for guiding strategic relationships and ensuring retention and success of complex accounts.

Posted 7/9/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $150,000 - $188,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Customer Success and Account Management, with a strong focus on team leadership and strategic relationship management. Proven ability to drive net revenue retention and enhance customer experience through effective collaboration and proactive planning.

Highest-signal resume keywords
Customer Success ManagementPeople LeadershipNet Revenue RetentionEnterprise Account ManagementInfluencer Marketing Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SuccessAccount ManagementClient ServicesStrategic Business ReviewsGrowth PlanningTeam DevelopmentRelationship ManagementSolutions-Oriented ApproachProactive Mindset
Soft Skills
CoachingMentoringHighly OrganizedCollaborationLeading Senior-Level Conversations
Industry Keywords
Enterprise SegmentCustomer ExperienceKnowledge InfrastructureCross-Functional Collaboration

About the role

Key responsibilities & impact
  • Own CreatorIQ’s Enterprise segment
  • Lead Customer Success Partners and serve as a trusted advisor
  • Directly manage and develop a team of CSPs
  • Coach and mentor enterprise team
  • Lead strategic business reviews and growth planning sessions
  • Build and maintain knowledge infrastructure for Enterprise segment
  • Collaborate cross-functionally to ensure customer experience

Requirements

What you’ll need
  • 6-8+ years of experience in Customer Success, Account Management, or Client Services
  • 3+ years of people leadership experience
  • Proven track record with net revenue retention
  • Experience managing enterprise or strategic account relationships
  • Tech-savvy with solutions-oriented approach
  • Skilled in leading senior-level conversations
  • Highly organized with proactive mindset
  • Familiarity with influencer marketing is a plus

Benefits

Comp & perks
  • Health insurance
  • 401k plan
  • Paid vacation days
  • Paid parental leave
  • Flexible work arrangements
  • Surprise meal stipends
  • Wellness allowance
  • Professional development opportunities