Director of Customer Success, Enterprise

CreatorIQ

Direct involvement with enterprise clients, leading Customer Success efforts at CreatorIQ. Responsible for guiding strategic relationships and ensuring retention and success of complex accounts.

Posted 7/9/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $150,000 - $188,000 per yearWebsite

About the role

Key responsibilities & impact

Own CreatorIQ’s Enterprise segment
Lead Customer Success Partners and serve as a trusted advisor
Directly manage and develop a team of CSPs
Coach and mentor enterprise team
Lead strategic business reviews and growth planning sessions
Build and maintain knowledge infrastructure for Enterprise segment
Collaborate cross-functionally to ensure customer experience

Requirements

What you’ll need

6-8+ years of experience in Customer Success, Account Management, or Client Services
3+ years of people leadership experience
Proven track record with net revenue retention
Experience managing enterprise or strategic account relationships
Tech-savvy with solutions-oriented approach
Skilled in leading senior-level conversations
Highly organized with proactive mindset
Familiarity with influencer marketing is a plus

Benefits

Comp & perks

Health insurance
401k plan
Paid vacation days
Paid parental leave
Flexible work arrangements
Surprise meal stipends
Wellness allowance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementClient ServicesStrategic Business ReviewsGrowth PlanningTeam DevelopmentRelationship ManagementSolutions-Oriented ApproachProactive Mindset

Soft Skills

CoachingMentoringHighly OrganizedCollaborationLeading Senior-Level Conversations