Customer Success Partner, Agency

CreatorIQ

Customer Success Partner guiding complex agency relationships for CreatorIQ's platform. Building trust and strategy for effective influencer marketing operations.

Posted 7/10/2026full-timeRemote • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $82,000 - $98,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary strategic partner for agency organizations
Advise on scaling influencer programs across clients
Build deep stakeholder relationships across teams
Drive strategic business reviews and growth planning
Identify opportunities and risks using data
Collaborate cross-functionally to ensure customer experience
Act as a thought partner on program governance and measurement frameworks
Maintain account documentation for proactive management

Requirements

What you’ll need

2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership)
Passionate and knowledgeable about influencer marketing
Deep understanding of agency structures
Skilled at leading senior-level and executive conversations
Highly organized and self-directed
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira

Benefits

Comp & perks

Health insurance, dental and vision coverage
15 days vacation, floating and set holidays
Wellness allowance
Paid parental leave
401k plan for savings
Work from home stipend
Surprise meal stipends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisAccount ManagementProgram GovernanceGrowth PlanningStakeholder Relationship Management

Soft Skills

Highly OrganizedSelf-DirectedEffective CommunicationLeadership