Director, Customer Education – Enablement

CreatorIQ

Director of Customer Education & Enablement at CreatorIQ managing scalable learning programs and customer education strategy. Collaborating with cross-functional teams to enhance customer adoption and satisfaction.

Posted 7/9/2026full-timeRemote • California, Utah, Washington • 🇺🇸 United StatesLead💰 $150,000 - $188,000 per yearWebsite

About the role

Key responsibilities & impact

Define a unified strategy spanning self-serve education, scaled training, and customer-facing team enablement.
Build a multi-year roadmap tied to adoption and retention outcomes.
Establish metrics that demonstrate education's impact on adoption, retention, support deflection, and Services revenue.
Represent customer education and enablement in executive and cross-functional forums.
Lead Help Center, knowledge base, onboarding, and in-app education strategy.
Define content architecture, editorial standards, and quality benchmarks.
Oversee the global strategy for live and on-demand customer training.
Manage LMS strategy, governance, and long-term evolution.
Coordinate the enablement of customer-facing teams on platform and product knowledge.
Partner with Services and CS leadership on scoping, renewals, and expansion.
Drive cross-functional launch-readiness standards so every release ships education-ready.
Guide the technology and AI roadmap for customer education and enablement.

Requirements

What you’ll need

8+ years in customer education, enablement, or knowledge management within SaaS.
3+ years leading teams; experience managing managers preferred.
A track record of driving adoption, retention, and revenue through education and enablement.
Strong cross-functional leadership and executive presence.
Hands-on experience with LMS, in-app guidance, and knowledge platforms.
A strategic, outcome-oriented thinker with strong operational discipline.

Benefits

Comp & perks

People: work with talented, collaborative, and friendly people who love what they do.
Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer EnablementKnowledge ManagementContent ArchitectureOperational DisciplineTraining Development

Soft Skills

Strategic ThinkingExecutive PresenceCollaboration