Senior Customer Success Partner, Enterprise

CreatorIQ

Senior Customer Success Partner at CreatorIQ guiding enterprise customers in leveraging influencer marketing for success. Building relationships to drive platform adoption and customer health management.

Posted 6/30/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $100,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals
Build strong, multi-threaded relationships with key stakeholders through consistent communication
Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity
Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives
Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale
Partner with Product Support to route technical questions and product-related issues for efficient resolution
Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities
Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities
Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements
Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management

Requirements

What you’ll need

5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology
Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations
Proven success managing toward business KPIs goals and customer advocacy metrics
Skilled in navigating complex organizations and building relationships across multiple levels
Thrives on solving problems and delivering thoughtful, customer-centric solutions
Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies
Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success
Confidence leading structured engagements such as success planning sessions, business reviews, and roadmap discussions
Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira

Benefits

Comp & perks

Health insurance
401k (USA) plan to help you plan ahead
15 days vacation
Floating and set holidays
Wellness allowance
Paid parental leave
Surprise meal stipends
Work from home stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Data AnalysisBusiness KPI ManagementInfluencer MarketingCustomer Advocacy MetricsProblem SolvingSuccess PlanningRoadmap DiscussionsEngagement Leadership

Soft Skills

Curiosity and Passion for LearningCollaborationCommunication