Technical Account Manager

ABOUT YOU

Technical Account Manager managing enterprise customer relationships at SCAYLE. Advising on platform usage and driving proactive adoption of e-commerce solutions.

Posted 6/27/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

CloudERPGraphQLMicroservices

About the role

Key responsibilities & impact

Own and manage 5-10 enterprise customer relationships from a technical perspective
Act as trusted advisor for platform usage, integration best practices, and architecture decisions
Translate complex customer requirements into actionable feature requests and influence the product roadmap
Map business needs to product features and drive proactive adoption
Coordinate technical escalations with solution engineering, support, and product teams
Lead technical QBRs, integration reviews, and roadmap alignment workshops
Monitor platform health, usage, and KPIs, recommending improvements

Requirements

What you’ll need

Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
Nice To Have Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Benefits

Comp & perks

Flexible working times
40% discount on our ABOUT YOU online shop
Fresh fruits + drinks everywhere
Language courses (German & English)
Free sports courses & reduced price for Wellpass membership
Subsidized public transportation ticket
Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
Modern office in the city center of Hamburg
International working environment and English as company language
Agile work environment and cross-functional teams
Dog-friendly office
Professional training
Company pension plan
Help in relocation and VISA process (Benefits may vary depending on location)

ATS Keywords

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Hard Skills & Tools

APIRESTGraphQLwebhookse-commerce architectureplatform migrationsintegration best practicesarchitecture diagramsfeature requestsKPI monitoring

Soft Skills

customer relationship managementtrusted advisorproactive adoptiontechnical escalation coordinationleadershipcommunicationinfluenceworkshop facilitationproblem-solvingcollaboration

Certifications

Bachelor’s degree in Computer ScienceMaster’s degree in Computer ScienceBachelor’s degree in Information SystemsMaster’s degree in Information SystemsBachelor’s degree in EngineeringMaster’s degree in Engineering