ABOUT YOU

Technical Account Manager

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Technical Account Manager, All Genders

• Own end-to-end technical responsibility and management of 5–10 enterprise customer relationships
• Act as a trusted advisor for platform usage, integration best practices, and architectural decisions
• Translate complex customer requirements into actionable feature requests and contribute to shaping the product roadmap
• Align business requirements with product capabilities and proactively drive adoption
• Coordinate technical escalations with Solution Engineering, Support, and Product teams
• Lead technical QBRs, integration reviews, and workshops to align on the roadmap
• Monitor platform health, usage, and KPIs, and derive recommendations for improvements

Solutions Engineer

• Lead end-to-end implementation and migration projects for enterprise clients
• Define and document target architectures, integrating SCAYLE with client systems (ERP, PIM, CRM)
• Provide guidance on SCAYLE platform capabilities, APIs, and composable commerce
• Translate business requirements into technical specifications and actionable work packages
• Collaborate with external partners to ensure delivery quality and standards compliance
• Review and validate integrations: REST APIs, webhooks, and asynchronous data flows
• Support cross-functional teams in resolving technical blockers

Solution Architect

• Lead end-to-end implementation and migration projects for enterprise customers
• Define and document target architectures and integrate SCAYLE into customer systems (ERP, PIM, CRM)
• Advise on the capabilities of the SCAYLE platform, its APIs, and composable commerce
• Translate business requirements into technical specifications and actionable work packages
• Collaborate with external partners to ensure delivery quality and compliance with standards
• Review and validate integrations: REST APIs, webhooks, and asynchronous data flows
• Support cross-functional teams in resolving technical blockers