Technical Account Manager

Vega

Technical Account Manager overseeing post-sales technical relationships for a rapidly growing cybersecurity startup. Acting as a trusted advisor while helping customers maximize their use of the Vega platform.

Posted 7/2/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformPythonSplunkTerraform

About the role

Key responsibilities & impact

Be the technical and security authority customers trust
Own the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor.
Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end.
Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions.
Partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations.
Drive real adoption, not just go-lives.
Conduct technical health checks and lead business reviews with a bias toward action.
Monitor customer health proactively, identify risks early, and intervene before they become problems.
Help customers unlock the full value of Vega, not just check a deployment box.

Requirements

What you’ll need

6+ years in a technical, customer-facing role (TAM, Customer Engineer, Senior Support, or similar).
Hands-on experience with SIEM or observability platforms, Splunk, Elastic/ELK, Microsoft Sentinel, or equivalent.
Strong cloud fundamentals across AWS, Azure, and/or GCP.
Infrastructure-as-Code experience (Terraform or similar).
Scripting skills in Python and/or Bash.
Comfortable troubleshooting distributed systems, data pipelines, and query performance.
Startup or high-growth experience, you know how to move fast and make calls without a perfect playbook.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIEMObservability PlatformsSplunkElastic/ELKMicrosoft SentinelInfrastructure-as-CodeTerraformPythonBashTroubleshooting Distributed Systems

Soft Skills

Customer Relationship ManagementProactive MonitoringProblem SolvingCommunicationCollaboration