Technical Account Manager

T-Mobile

Technical Account Manager ensuring high-quality customer experience and managing technical issues for strategic business customers. Collaborating with cross-functional teams to enhance service delivery.

Posted 6/3/2026full-timeAtlanta • New Jersey, New York, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $62,600 - $112,900 per yearWebsite

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Hard Skills

Managing Technical ProjectsReporting ExperienceRoot Cause AnalysisTechnical Account ManagementTechnical Knowledge

Soft Skills

AdaptabilityCommunicationCustomer ServiceEscalation ManagementPresentation Delivery

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer Technical IssuesService ContinuityProcess FlowsCustomer ExperienceResource Coordination

About the role

Key responsibilities & impact

Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
Provide timely feedback to management on customer trends, issues, and needs to support decision-making
Also responsible for other duties/projects as assigned by business management as needed

Requirements

What you’ll need

High School Diploma/GED (Required)
2-4 years Managing Technical Projects (Preferred)
Less than 2 years Reporting Experience (Preferred)
Adaptability (Required)
Communication (Required)
Customer Service (Required)
Escalation Management (Required)
Presentation Delivery (Required)
Product Knowledge (Required)
Root Cause Analysis (RCA) (Required)
Technical Account Management (Required)
Technical Knowledge (Required)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Commuter and transit programs