Senior Technical Account Manager

Vercel

Senior Technical Account Manager managing high-value enterprise accounts for Vercel. Leading post-sales technical relationships and ensuring engagement success with deep technical expertise.

Posted 7/10/2026full-timeSan Francisco • California, New York, Texas • 🇺🇸 United StatesSenior💰 $163,000 - $204,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptNext.js

About the role

Key responsibilities & impact

Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts.
Lead post-incident pattern ownership and technical triage.
Drive proactive technical strategy, cost optimization, and architectural guidance.
Scope and orchestrate Vercel’s broader engagement on your accounts.
Operate as the customer's voice inside Vercel.
Carry primary accountability for renewal of the TAM engagement on each of your accounts.

Requirements

What you’ll need

5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting.
Deep production experience with Next.js and the Vercel platform.
Demonstrated track record of getting things done across organizations without formal authority.
Strong written communication, particularly for executive and incident contexts.
Comfortable as a peer to senior technical leadership.
Willing to travel approximately 4-8 times per year to customer offices for QBRs, the annual roadmap workshop, and incident retrospectives.
Comfortable taking over a customer relationship from a colleague.

Benefits

Comp & perks

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Account ManagementSolutions ArchitectureDeveloper Success EngineeringCustomer Support EngineeringField EngineeringHands-On Technical ConsultingCost OptimizationArchitectural Guidance

Soft Skills

Strong Written CommunicationCollaboration Across OrganizationsCustomer Advocacy