Senior Technical Account Manager

Samsung Electronics

Technical Account Manager driving success for strategic content partners through technical insights and operational support. Collaborating with cross-functional teams for effective product feature adoption and integration.

Posted 6/24/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $160,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Drive technical success for Top Tier Content Partners by providing technical insights, operational support, and cultivating relationships with technical counterparts (e.g., onboarding partners into Tizen App development and Product Feature Adoption)
Collaborate with other TAMs to develop and execute processes improvements.
Lead Product Feature Adoption as the SME (Subject Matter Expert) in at least one (1) Product Feature, by working closely with the Product and Development teams, and being the main technical liaison for NASB.
As an SME, develop technical integration strategies and delivery roadmaps that ensure projects are delivered on schedule.
Conduct risk assessments for project trajectories.
Establish project tracking and reporting frameworks using project management tools such as Airtable and Salesforce
Work cross-functionally with Strategic Partner Managers (SPM) and Strategic Partner Developers (SPD), Product Managers (PM) to develop and execute business strategy and prioritize product integration needs
Manage investigations into Platform-related issues and work with the Platform Team to set priority, verify firmware drops, and support the FW rollout process with Content Partners
Pull device-level logs as needed to support Engineering teams in issue analysis and investigation

Requirements

What you’ll need

8+ years of experience with a technology or content & media company in a technical or engineering role
Demonstrated critical thinking for complex problems, with the ability to navigate enterprise cross-functional teams and global organizations
Advanced proficiency in latest Gen AI Tools and best practices
Experience with Technical Project Management and Agile methodologies
Familiarity with database feeds and functions (e.g., SQL, APIs, data pipelines)
Self-motivated, assertive, analytical, and comfortable working in a fast-paced environment
Advanced proficiency in Microsoft Word, Excel, and PowerPoint
Effective communication and interpersonal skills
BA/BS required

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
401(k)
Employee Purchase Program
Tuition Assistance (after 6 months)
Paid Time Off
Student Loan Program (after 6 months)
Wellness Incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Project ManagementAgile methodologiesSQLAPIsdata pipelinesGen AI Toolstechnical integration strategiesrisk assessmentsproject trackingreporting frameworks

Soft Skills

critical thinkinganalyticalself-motivatedassertiveeffective communicationinterpersonal skillscollaborationproblem-solvingrelationship buildingnavigating cross-functional teams

Certifications

BABS