Technical Account Manager

Pigment

Technical Account Manager working directly with strategic clients to enhance their Pigment experience. Collaborating with Customer Success teams and ensuring the full value of the platform is realized.

Posted 7/14/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing technical roles, leveraging strong advisory skills to optimize the Pigment platform for strategic clients. Capable of leading multiple projects while collaborating with cross-functional teams to enhance product offerings.

Highest-signal resume keywords

Client-Facing Technical RoleSolution ArchitectureAI Tools UtilizationProject ManagementCustomer Success Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional ServiceEase with ClientsCredibility with C-SuiteBuilder's Curiosity

Tools & Technologies

Pigment Platform

Industry Keywords

Performance Best PracticesMultidimensionality ConceptsSuccess Plan OfferingProduct EnhancementsAudits

About the role

Key responsibilities & impact

Work closely with our strategic clients to help them optimize their Pigment experience
Deliver exceptional service to demonstrate the full value of the Pigment platform
Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
Run audits on our clients’ workspaces
Enrich and maintain our Success Plan offering to uphold industry standards of excellence
Collaborate with Product & R&D to identify areas of opportunity for product enhancements

Requirements

What you’ll need

Several years (typically 6+, or equivalent depth) in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
Ease and credibility with clients, from platform admins to C-suite
A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context
Track record leading several parallel projects across internal and external stakeholders

Benefits

Comp & perks

Competitive compensation package: ($140,000 - $160,000: NYC & SF / 130,000 - 150,000 CAD: TOR)
Stock options to ensure you have a stake in Pigment's growth
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
Generous time off and parental leave policies
Trust and flexible working hours
Brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
High-end equipment (based on stock/availability) to do your work in the best conditions
Employer-sponsored 401(k), enabling you to prepare for retirement