Pigment

Customer Success Manager

• Own the strategy, planning, and operational backbone of the Customer Success organization
• Partner with CS leadership on direction, planning, territory design, and segmentation strategy
• Collaborate with Data & Analytics on annual target setting and capacity modeling
• Lead annual and quarterly planning for CS priorities and operational initiatives
• Build and run operating rhythms, including QBRs, forecast and business reviews, and planning cycles
• Own and manage CS Platform as a core part of the CS tech stack
• Design and refine CS workflows across the customer journey
• Build scalable playbooks and engagement models for onboarding, adoption, renewals, expansion, and risk management
• Design incentive compensation that optimizes customer outcomes
• Drive collaboration between CS, Professional Services, Sales, Product, and Marketing
• Drive adoption of AI and automation across the CS team to streamline workflows and scale CSM capacity

Customer Success Operations Manager

Manager

• Manage the operational execution of customer and partner education programs at scale
• Design and improve workflows to reduce manual effort and increase program efficiency
• Automate learner communications, registrations, reminders, certifications, and reporting using AI-enabled workflows and platform automation
• Evaluate emerging AI tools for learner support, program administration, and operational scalability
• Develop repeatable systems that enable education programs to scale efficiently
• Support growth and adoption of Pigment certification programs across customers and partners
• Develop certification pathways from foundational to advanced expertise
• Drive awareness, participation, and completion rates with stakeholders
• Support train-the-trainer initiatives and broader implementation talent ecosystem development
• Administer the LMS and supporting learning technologies
• Build and maintain automations across enrollment, reporting, certifications, learner support, and content operations
• Integrate learning systems with business systems and AI-enabled workflows
• Maintain governance, data quality, security, and platform integrity
• Develop dashboards and use analytics to improve learner journeys, certification outcomes, and program effectiveness
• Collaborate with Professional Services, Partner Enablement, Customer Success, Customer Education, Enablement, Product, and People teams

Learning Operations Manager

Supply Chain

• Partner with Account Executives to map supply chain stakeholders and identify SCP opportunities across their account lists. Lead account-level SCP strategy sessions to prioritize accounts with the highest supply chain potential.
• Serve as the domain authority on strategic SCP pursuits – owning SCP discovery, framing the solution, and engaging senior supply chain executives and economic buyers.
• Train, certify, and enable partners to co-sell Pigment's supply chain solutions independently. Build repeatable SCP sales plays and collateral that partners can run without SME support.
• Differentiate Pigment versus SCP-specific point solutions (o9 Solutions, Kinaxis, Blue Yonder, Anaplan) in competitive situations, with a clear and credible point of view.
• Drive SCP pipeline generation within your region alongside AEs and partners. Maintain accurate pipeline visibility and forecast for SCP-specific opportunities.
• Define SCP success criteria and support PoV scoping in partnership with Solutions Consultants and Account Executives.
• Contribute to and be accountable for the shared targets alongside the broader supply chain team.

Domain Principal, Supply Chain

Data Analyst

• Owns dashboards: pipeline generation, coverage, forecast, win rates, sales cycle, quota attainment, ARR, net-new vs. expansion.
• Builds Pigment models and opportunity-level datasets for pipeline, capacity, revenue.
• Analytics backbone for annual and in-year sales planning cycles.
• Designs data pipelines from Salesforce, Pigment, Gong, Netsuite, etc.
• Partners with Data Engineering on dbt/warehouse transformations.

Senior AI Data Analyst – Sales

Consultant

• Work with customers daily to transform their existing solutions, spreadsheets, and business challenges into sophisticated multi-dimensional models by:
• Understanding and documenting business requirements
• Designing and building the corresponding Pigment applications
• Training and co-building with customers so they become self-sufficient in the solution
• Participating in and/or leading UAT and deployment activities
• Integrating source systems and migration solutions (connectors & APIs)
• Acting as the bridge between customer stakeholders and the product team to ensure we deliver the best planning platform
• Leading cross-functional projects to develop and refine best-in-class methodologies and processes

Senior EPM Consultant

Account Executive

• Lead the full sales-cycle, from initial interest to deal close and coordinate collaboration cross-functionally with customer success, technical teams, etc.
• Create detailed business plans designed to attain predetermined goals and quotas
• Build relationships with executives at all levels and in all industries, in order to close deals (Enterprise organisations)
• Consult with prospects and existing customers regarding business objectives and requirements, and build long-lasting partnerships (Enterprise organisations)
• Model a wide range of use cases in which Pigment can drive business transformation across different industries
• Provide professional after-sales support with our CSM team to maximise customer loyalty
• Negotiate agreements and keep records of sales and data in Salesforce
• Think critically about sales insights and data and experiment with new growth tactics

Enterprise Account Executive

Technical Account Manager

• Work closely with our strategic clients to help them optimize their Pigment experience
• Deliver exceptional service to demonstrate the full value of the Pigment platform
• Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
• Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
• Run audits on our clients’ workspaces
• Enrich and maintain our Success Plan offering to uphold industry standards of excellence
• Collaborate with Product & R&D to identify areas of opportunity for product enhancements

Sales

• Lead a Team: Directly manage a team of 6-7 individual contributors, fostering a collaborative, high-performing, and results-oriented culture.
• Act as a Cross Functional Leader: Inspiring and aligning every revenue function supporting the Geo / Region (Solution Consulting, BDRs, Customer Success, Legal, Professional Services…).
• Strategic Execution: Develop and execute strategies to generate leads, build a robust pipeline, and exceed revenue targets in the Enterprise Sales Motion.
• Drive Growth: Act as a strategic thinker and hands-on contributor, combining tactical execution with long-term vision to scale up a fast-growing region.
• Collaborate for Success: Work closely with internal teams to optimize processes, ensure customer satisfaction, and contribute to Pigment’s overall mission.
• Foster Learning: Cultivate a coachable and growth-oriented mindset within the team, promoting a culture of continuous learning and development.