Customer Success Manager

Pigment

Customer Success Manager ensuring high adoption and business value from Pigment for SMB & Mid-Market accounts. Building digital customer motions leveraging Vitally and automation technologies.

Posted 6/17/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$115,000 - CA$155,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure our customers achieve a high level of adoption and business value from using Pigment.
Support a high-volume of SMB & Mid-Market accounts.
Build our digital-touch customer motions by leveraging Vitally and other automation technologies.
Have full commercial ownership for revenue on the book of business, including account renewals and expansion.

Requirements

What you’ll need

3+ years of experience in customer success, account management, or a similar role within a software/SaaS company.
You have a proven track record of effectively managing a high-volume of SMB & Mid-Market accounts; driving customer adoption, satisfaction, renewals, and expansion.

Benefits

Comp & perks

Competitive compensation package ($115,000 - $155,000 OTE CAD)
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer successaccount managementcustomer adoptioncustomer satisfactionrenewalsexpansion