Customer Success Lead

Pigment

Regional Customer Success Lead mentoring talented managers at Pigment, the AI business planning platform. Collaborating across teams to drive customer success and build executive partnerships in Northern Europe.

Posted 6/15/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

As the Regional Customer Success Lead for Northern Europe, you’ll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers.
Lead & coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience.
Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey—from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing.
Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.

Requirements

What you’ll need

Empathetic, empowering leader: You inspire your team while living Pigment’s values—Thrive Together, Never Settle, Go For It, and Be Real, Be Humble.
Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships.
Strong communicator & presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives.
Strategic & analytical: Able to define goals, measure progress, and use data to drive better customer outcomes.
Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption.
Adaptable & resilient: Thrive in a fast-paced, high-growth environment with evolving priorities.
Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work.

Benefits

Comp & perks

Competitive package
Stock options to ensure you have a stake in Pigment's growth
Bike2work scheme – save on a new bike and gear while commuting the greener way
Trust and flexible working hours
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions
Remote-friendly environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationKPI trackingcustomer journey managementaccount growth strategiesdata analysiscustomer success managementproduct expertise

Soft Skills

empathetic leadershipexecutive relationship buildingstrong communicationpresentation skillsstrategic thinkinganalytical skillsadaptabilityresiliencecollaborative problem-solving