Team Lead

• Lead a unit of call center Customer Support Representatives with a focus on customer satisfaction and retention
• Provide first-level support to CSRs on complex client questions and issues
• Analyze incident reports and recommend ways to reduce help line incident rates
• Identify, escalate, and follow up on complex customer issues
• Train new CSRs on software products and current CSRs on software updates
• Develop advanced knowledge in specific subjects to support the division
• Monitor service quality and take corrective action when necessary
• Distribute and gather data from available resources
• Identify potential team or call center issues and report them to the Call Center Manager
• Coach employees, assist agents with client issue resolution, and foster a positive work environment

Seasonal Team Lead guiding call center support for Drake tax software users

Seasonal Team Lead

Seasonal Team Lead guiding call center support for Drake tax software users. Coaching CSRs, escalating complex issues, training staff, and monitoring service quality.

• Lead a unit of call center Customer Support Representatives (CSRs) focused on customer satisfaction and retention
• Provide first-level support to CSRs on complex client questions and issues
• Analyze and evaluate incident reports and recommend ways to reduce help line incident rates
• Identify and timely escalate complex issues
• Follow up on customer issue escalations for future issue handling
• Train new CSRs on software products and current CSRs on software updates
• Develop advanced knowledge in specific subjects to support the division
• Monitor service quality and take corrective action where necessary
• Distribute and regularly gather data from available resources
• Identify potential team or call-center issues and report them to the Call Center Manager
• Assist agents in resolving client issues
• Create the best possible work environment for the team

Seasonal Team Lead guiding Drake Software call-center support for tax professionals

Seasonal Team Lead guiding Drake Software call-center support for tax professionals. Coaching CSRs, escalating complex issues, monitoring service quality, and supporting tax software customers.

• Lead daily branch operations to ensure customer service and operational excellence
• Provide customer service and direction regarding daily team activities
• Clarify projects, priorities, and company strategy for team members and provide continued feedback
• Improve operational metrics involving customer satisfaction, sales, safety, and operational improvements
• Create a customer experience that supports retention and satisfaction
• Provide direct feedback to strengthen or enhance operational skills
• Monitor counter transactions and guide team members
• Facilitate onboarding and ongoing training
• Build work schedules to maintain productivity and staffing levels
• Assess processes using Continuous Improvement methodology
• Suggest and implement process changes to improve sales and service
• Foster collaboration among Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• Respond to emergency customer calls after hours when needed
• Report to an Operations Manager or Branch Manager

Branch Team Lead guiding MRO distribution operations and customer service at Grainger

Branch Team Lead

Branch Team Lead guiding Grainger’s MRO distribution operations and customer service. Improving branch metrics, scheduling, training, and team performance.

• Build and manage staggered shift schedules across the client's 8:00 a.m. to 9:00 p.m. Central Time calling window
• Adjust rosters for the November 1, 2026 daylight saving time change
• Cover call-outs and gaps to protect daily dial and booking targets
• Monitor live and recorded calls for script adherence, tone, and accurate data entry into the client's EHR and scheduling system
• Score calls against a defined QA rubric and deliver coaching based on results
• Track and report team-level QA and productivity metrics to the client
• Serve as the first point of contact for calls outside the approved script
• Route escalations to the practice, clinical line, or elsewhere according to client procedure, and document them
• Reinforce HIPAA handling rules and immediately flag suspected compliance breaches
• Oversee the account and agents day to day, owning the client relationship and team performance
• Act as the main point of contact between the calling team and the client's account contact
• Run daily huddles, coaching sessions, and performance check-ins
• Onboard new callers on the script, systems, and compliance boundaries
• Do not provide medical, clinical, or insurance advice; escalate all out-of-scope calls

Contract Team Lead running remote patient wellness-visit scheduling campaigns for a U.S. healthcare client

Team Lead – Patient Outreach Representative

Contract Team Lead managing remote outbound scheduling and QA for a U.S. healthcare client’s Annual Wellness Visit campaign. Supervising callers, escalations, compliance, and performance.

• Lead a team delivering street, highway, and interstate projects across Missouri and the Midwest
• Assist with winning new projects and growing the transportation group
• Manage the career growth of direct reports
• Work with clients, project managers, support staff, and senior staff to execute and complete projects
• Manage assigned tasks and projects through their full lifecycle
• Develop project scopes and hours with senior staff
• Write technical sections of proposals
• Oversee project and quality management plan delivery
• Deliver technical tasks and manage and review design specifications, calculations, reports, and plans
• Coordinate with multidisciplinary internal teams to resolve design issues
• Manage individual and group-assigned tasks
• Mentor staff and establish client relationships
• Perform other duties as assigned

Civil Team Lead delivering Missouri and Midwest transportation infrastructure projects for Wilson & Company

Civil Team Lead

Civil Team Lead guiding transportation infrastructure projects across Missouri and the Midwest for Wilson & Company, an engineering and architecture services firm. Leading design delivery, project management, client development, and staff growth.

• Support FPGA development, simulation, and integration for instrumentation and control electronic systems
• Develop, update, and review FPGA design specifications, requirements, and traceability documentation
• Perform FPGA design and verification using VHDL, UVM, or similar methodologies
• Support simulation, debugging, root cause analysis, and resolution of FPGA and verification issues
• Participate in implementation, simulation, synthesis, timing analysis, integration, and test support
• Develop and support formal and informal test campaigns for FPGA and hardware products
• Provide technical leadership and day-to-day coordination for FPGA and hardware engineers
• Coordinate tasks, delivery commitments, schedules, risks, blockers, and mitigation plans
• Guide and mentor engineers and support sound engineering decisions
• Serve as technical point of contact for program management, customers, and internal stakeholders
• Support technical interchange meetings, sprint reviews, design reviews, test readiness reviews, and milestone reviews
• Coordinate across FPGA, hardware, systems, software, and test organizations
• Review technical approaches, design decisions, verification plans, and test strategies
• Support integration planning, troubleshooting, and issue resolution during key development phases

FPGA Team Lead modernizing surveillance avionics at aerospace and defense engineering company

FPGA Team Lead

FPGA Team Lead modernizing surveillance avionics for aerospace and defense programs. Leading FPGA development, verification, integration, and a small engineering team.

• Deliver and optimize U.S. Bank marketing personalization campaigns across the public website, secure online banking portal, and mobile app
• Coach and mentor a small team of business line-dedicated Engagement Managers
• Personally oversee marketing operations for one of the bank’s key business lines
• Improve campaign planning, intake, tactics, execution, timing, and reporting
• Translate business strategy into successful digital marketing tactics
• Liaise between business line executives, marketing leaders, and marketing technology delivery teams
• Engage senior decision-makers and drive consensus around innovation opportunities
• Advance creative capabilities, analytics-driven experimentation and automation, and AI-powered personalization strategies
• Lead enterprise-scale digital or marketing transformation initiatives
• Evaluate digital sales funnels and improve performance through conversion and abandonment analysis, benchmarking, and user research
• Coach and develop a high-performing team
• Delegate and manage multiple projects and assignments on time and on budget

Digital Engagement Team Lead driving personalized marketing campaigns for U.S. Bank

Digital Engagement Team Lead

Digital Engagement Team Lead optimizing personalized marketing across U.S. Bank’s website, online banking, and mobile app. Coaching Engagement Managers and advancing analytics-driven experimentation and AI personalization.

• Set and own the overall technical direction for each hackathon
• Evaluate and integrate partner technologies and third-party tools across diverse technology stacks
• Define technical guardrails, reference architectures, and integration patterns
• Identify technical risks and develop mitigation strategies with the Mission Manager
• Serve as a technical voice for government stakeholders, industry partners, and hackathon participants
• Translate complex technical capabilities into compelling mission-impact narratives
• Build enthusiasm and credibility with senior decision-makers and participant teams
• Support relationships across the DoW innovation ecosystem
• Partner with the team, partners, and Mission Heroes throughout planning, execution, and post-event follow-up
• Design and deliver technical programming, workshops, and participant enablement content
• Capture technical outcomes and produce reusable post-event documentation
• Travel multiple times per year for event execution and stakeholder engagement, primarily within the continental United States and occasionally OCONUS

Technical lead designing secure hackathon architectures for Defense Unicorns’ federal software delivery platform

Hackathons – Team Lead

Technical lead designing secure architectures and integrations for Defense Unicorns’ federal hackathon program. Guiding government, defense, and industry stakeholders toward deployable software outcomes.

• Supervise multiple teams of disability claims examiners and technical staff
• Monitor colleagues’ workloads and individual claim activities
• Provide training and technical/jurisdictional direction on claims adjudication reports
• Identify trends, problems, and issues and advise management on recommended actions
• Inform management of procedures and continuous process improvement ideas
• Coordinate office projects with management
• Compile, review, and analyze management reports and take appropriate action
• Perform quality reviews on claims
• Act as second-level appeal for client and claimant issues and implement final dispositions
• Review reserve amounts on high-cost and over-authority claims
• Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims
• Maintain client contact, make claim-status recommendations, and provide written claim resumes
• Ensure direct reports are properly licensed and claims files are correctly coded and documented
• Administer personnel policies, interview and hire colleagues, establish development plans, conduct performance discussions, and provide leadership and motivation
• Support the organization’s quality programs and perform other assigned duties

Workforce Absence Team Lead supervising disability claims operations at Sedgwick, a risk and claims administration provider

Workforce Absence Team Lead

Workforce Absence Team Lead supervising disability claims teams at Sedgwick, a risk and claims administration provider.
Managing adjudication quality, appeals, reserves, client relationships, and colleague performance.

• Act as team lead in recovery of overpayments or situations involving other party liability
• Evaluate, prepare, negotiate, and settle Workers' Compensation, Third Party Liability, and other recovery cases
• Oversee complex Workers' Compensation, Third Party Liability, and other subrogation recovery cases
• Provide ongoing training to lower-level associates
• Conduct audits of work
• Develop procedures and provide input to policies
• Review legal precedents
• Research and apply or interpret appropriate laws
• Work with the Legal Department
• Prepare communications
• Assist the manager with special projects
• May have recovery accountability on liens with higher-level settlement authority

Subrogation Team Lead recovering healthcare overpayments for Elevance Health

Subrogation Team Lead

Subrogation Team Lead recovering healthcare overpayments and liability claims for Elevance Health.
Overseeing complex cases, settlements, audits, legal research, procedures, and associate training.

• Oversee loading and unloading of inbound and outbound freight and manage shipping documents and records
• Perform quality checks on inbound and outbound freight for accurate part numbers, quantities, and material condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts
• Process return shipments of electronic components using multiple warehouse management systems
• Oversee and perform placement of server racks on the datacenter floor using laser measuring devices
• Oversee and perform population of electronic components and installation of cabling into server racks following diagrams and schematics
• Install rack hardware using hand, power, and measuring tools
• Operate straddle stackers, rack movers, and electric pallet jacks
• Perform and oversee cleanup activities to ensure safety, cleanliness, and adherence to 5S standards
• Push, pull, and lift frequently throughout the workday
• Delegate and coach team members while supporting cross-training across datacenter departments

Warehouse Team Lead assembling server racks for DSV’s global transport and logistics operations

Warehouse Team Lead – A Shift

Warehouse Team Lead assembling server racks and electronic components for DSV, a global transport and logistics provider. Managing freight, inventory, safety, and datacenter operations.

• Lead an assigned team of Member Services Representatives
• Provide ongoing training, coaching, and mentoring
• Monitor employees’ daily productivity and attendance
• Monitor call volume and proactively maximize call handling
• Answer representatives’ questions and identify additional training needs
• Take wire requests, contact members, complete wire forms, obtain signed forms, and send forms for processing
• Complete daily Tier 2, Support Team email, and escalated requests
• Review daily performance reports and address deficiencies with improvement suggestions
• Engage with representatives during daily desk walk-arounds
• Perform side-by-side coaching
• Collaborate with other Team Leads to meet departmental goals
• Meet weekly to discuss obstacles, learning curves, and new procedures
• Facilitate team huddles
• Monitor the phone queue and optimize team effectiveness
• Handle complicated or extended calls and take Member Services calls during peak times
• Track timesheets, PTO, unscheduled time off, and tardiness
• Answer inbound Member Services calls as needed
• Collect end-of-day departmental work
• Perform other duties assigned by management
• Comply with Credit Union policies and procedures

Member Services Team Lead coaching representatives for Georgia’s Own Credit Union

Senior Member Services Team Lead

Member Services Team Lead coaching call-center representatives at Georgia’s Own Credit Union.
Monitoring performance, call queues, training, member requests, and departmental service goals.

• Join a team of top-tier engineers building ScaleOps’ core product offering
• Build a Kubernetes resource management platform that improves DevOps team productivity
• Develop expertise in Kubernetes, container technologies, and cloud-native infrastructure
• Write production code in Go and gain familiarity with Kubernetes internals
• Work with Istio, Helm, Prometheus, container orchestration, microservices architecture, and cloud-native applications
• Tackle complex engineering challenges and drive innovation in Kubernetes optimization
• Own meaningful technical projects with autonomy and responsibility
• Collaborate with engineers in a fast-moving, innovation-driven environment

R&D Team Lead building ScaleOps’ autonomous Kubernetes cloud infrastructure platform

R&D Team Lead

R&D Team Lead building ScaleOps’ autonomous Kubernetes resource management platform. Developing Go-based cloud infrastructure and solving complex optimization challenges for enterprise DevOps teams.

• Own the cohort's revenue, churn/expansion, and NRR targets end to end
• Build and adjust the cohort's go-to-market motion with Marketing and Product
• Report cohort performance and business results
• Direct and develop AE, CSM, SE, and SME resources assigned to the cohort
• Establish pipeline reviews, account health reviews, and escalation paths
• Build teams through hiring, onboarding, and coaching where needed
• Drive proactive account management and address issues before they become support tickets
• Own annual-contract and roadmap conversations for highest-value relationships
• Translate cohort brand positioning into customer conversations
• Proactively obtain needed support from Marketing, Product, and Support
• Represent the cohort in Digital Cloud product and marketing planning
• Reduce churn and improve cohort NRR
• Decrease support ticket volume per account through proactive account management
• Increase the percentage of customers on annual contracts
• Maintain current views of top accounts by risk and expansion opportunity

Team Lead owning revenue and growth for Nexcess’s website-focused digital cloud customer cohort

Team Lead, Digital Cloud

Team Lead owning revenue, retention, and expansion for Nexcess’s website-focused digital cloud customer cohort.
Building cross-functional teams and go-to-market strategy for agencies and businesses scaling client websites.

• Monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas
• Identify and communicate staffing, workflow, client, and procedural issues to management
• Train new employees, mentor team members, and share knowledge and development opportunities
• Prepare and submit departmental reports to management
• Assist management in identifying, communicating, and implementing departmental standards
• Monitor organizational policies and procedures and ensure regulatory compliance
• Coordinate escalated issues with management and other departments
• Handle escalated and complex contested matters accurately and professionally
• Make or take a high volume of collection contacts by telephone
• Handle escalated borrower issues and use the online collection system
• Reconcile accounts with misapplied payments and document account notations
• Extend relief provisions according to governmental guidelines and agency requirements
• Counsel borrowers on payment obligations, explain terms, and arrange repayment plans
• Offer Loss Mitigation assistance and explain relevant options and processes
• Monitor foreclosure and loss mitigation accounts for timely and proper handling
• Monitor daily team-member performance and ensure position expectations are met
• Meet or exceed monthly goals
• Complete annual regulatory compliance training

Mortgage subservicer collection team lead handling escalated borrower accounts remotely

Collection Team Lead I

Collection Team Lead for Dovenmuehle Mortgage, a US mortgage subservicing firm.
Monitoring collection workflows, borrower accounts, escalations, compliance, and team performance remotely.

• Provide industrial electrical/mechanical expertise to maximize equipment utilization and efficiency
• Develop and implement processes to maintain proper utilization and functionality
• Rectify electro-mechanical faults and resolve PLC-related issues
• Respond to emergency calls at customer sites
• Track problems through successful completion and provide first-class customer maintenance support
• Provide emergency breakdown and specialized maintenance support
• Set up and calibrate precision automation equipment
• Install conveyor and precision automation equipment
• Train the customer’s maintenance team as required
• Execute site quality, safety, and statutory procedures
• Maintain clear reports, communications, timesheets, and documentation
• Provide mechanical strip-down/reassembly, field wiring, machine calibration, and system testing
• Complete reactive repairs within required timeframes
• Interact with on-site management and communicate repair and maintenance progress
• Interpret electrical circuit diagrams and conduct risk assessments
• Operate hand tools and assemble/disassemble equipment
• Follow setup instructions, assembly drawings, and checklists
• Ensure proper care and maintenance of supplied tools and equipment
• Log spare-parts usage appropriately with the customer, KNAPP spare-parts team, or CMMS
• Attend regular meetings with maintenance and site management to discuss activities and progress
• Perform other duties as required

Team Lead maintaining KNAPP warehouse automation systems in Republic, Missouri

Lead Resident Maintenance Technician

Team Lead maintaining KNAPP’s automated warehouse and storage systems in Republic, Missouri. Troubleshooting PLC, electrical, mechanical, hydraulic, and pneumatic equipment at customer sites.

• Manage a calling territory while supporting and developing a team of Book Blast Outreach Specialists
• Call, email, and SMS school contacts to introduce Book Blast and schedule presentations
• Confirm attendance, send calendar invites, and handle reschedules
• Encourage principal participation and ensure the right stakeholders attend
• Use approved scripts, call sequencing, and scripted rebuttals to handle objections and move prospects forward
• Log activities, notes, and outcomes in HubSpot
• Follow compliant outreach practices respecting school policies and student privacy
• Participate in inbound lead, referral, and win-back account projects
• Own an assigned special project area of team-wide responsibility
• Test new scripts and email templates and provide feedback before rollout
• Serve as the first point of contact for BBOS team questions and escalate issues to the Outbound Manager
• Conduct regular one-on-ones and call review sessions
• Deliver actionable feedback and support onboarding and ongoing development
• Help maintain team quality standards and identify performance trends
• Contribute to an accountable, high-energy, mission-connected team culture

Remote Team Lead booking school presentations for Books Are Fun’s children’s book outreach program

Book Blast Outreach Specialist – Team Lead

Remote Team Lead booking school presentations and managing outreach for Books Are Fun’s children’s book distribution program. Coaching BBOS representatives and improving booking quality and team performance.

• Direct the CFD team’s day-to-day activities, quality, staffing, client engagement, and performance
• Manage direct reports through 1:1s, performance reviews, career development planning, hiring, PTO approval, timesheet and expense review, staffing, and workload balancing
• Mentor team members and promote delegation, ownership, and continuous improvement
• Provide technical oversight for CFD analysis scope, methodology, modeling strategy, meshing, boundary conditions, and modeling approaches
• Coordinate and oversee QA/QC reviews of CFD reports and deliverables
• Maintain and evolve CFD standards, templates, calculators, and SharePoint documentation
• Serve as escalation point for unresolved technical challenges
• Evaluate competing software platforms, licensing needs, industry trends, and emerging analysis techniques
• Represent the CFD team in client meetings and maintain and grow key client relationships
• Identify opportunities for expanded CFD scope and support proposal development with scope, schedule, and budget input
• Develop marketing materials, whitepapers, and conference presentations
• Track project financial performance, profitability, resource utilization, schedules, deliverables, and software-license costs
• Provide the Design Director with a concise weekly summary of team status, risks, and priorities
• Contribute to long-term CFD capability planning and departmental strategic planning
• Leverage AI-enabled and digital tools to improve efficiency, processes, and work quality
• Complete assigned tasks and deliverables on time and on budget
• Perform other related duties as assigned

CFD Team Lead guiding data center cooling analysis, people, quality, and client growth at engineering consultancy DLB Associates

CFD Team Lead

CFD Team Lead overseeing data center cooling analysis, technical quality, staffing, and client engagement at DLB Associates, an engineering and consulting firm. Guiding CFD growth, standards, business development, and project performance remotely across the United States.

• Execute comprehensive Red Team simulations covering network/application penetration testing, cloud security, social engineering, physical security, mobile testing, and OSINT
• Develop and deploy Command and Control (C2) infrastructure using evasion and obfuscation techniques
• Leverage AI/LLM tooling to accelerate offensive research, exploit development, and Red Team effectiveness
• Conduct ad-hoc white-box testing on pre-production and in-development infrastructure
• Validate remediated findings with IT owners
• Perform threat modeling, security risk assessments, and independent reviews of OCC security, network, and applications
• Develop evidence-based reports with actionable remediation recommendations
• Debrief stakeholders on findings
• Ensure security controls and testing align with regulations, industry best practices, and OCC policies
• Cross-train Red Team and Security/IT teams on adversarial threats, attack vectors, and remediation strategies
• Monitor emerging threats, threat intelligence, and attack techniques, advising IT leadership on mitigation
• Support audits and contribute to security roadmap development
• Review or guide junior Red Team professionals
• Foster collaboration with OCC’s defensive security teams
• Perform other duties as assigned

Adversarial Red Team lead strengthening OCC’s equity-derivatives clearing security through offensive assessments

Lead Associate Principal, Adversarial Red Team

Adversarial Red Team lead strengthening OCC’s equity-derivatives clearing security. Conducting offensive assessments across networks, applications, cloud, mobile, physical, and social-engineering domains.

• Perform examinations of title to real property to determine status and establish chain of title
• Assist Exam staff with file-level questions and concerns
• Review turn-time reports and suggest adjustments to file allocation and workflow processes
• Allocate work and provide support and direction to exam staff
• Help Exam Specialists resolve missing, incomplete, inaccurate, or contradictory title documentation
• Abstract and analyze deeds, deeds of trust/mortgages, easements, judgments, tax assessments, mineral reservations, and other applicable instruments
• Verify ownership and encumbrances of real property
• Assist Management and Exam Staff with daily volume allocation and workflow/process improvement
• Support day-to-day management of Exam staff at individual and team levels
• Maintain an individual daily file pipeline
• Assist the Manager with daily operational needs and ensure compliance with customer-required SLAs
• Perform other duties as assigned

Vylla Title team lead examining real-property titles and coordinating national exam operations

National Title Examination Team Lead

Vylla Title team lead examining real-property titles and coordinating national exam operations. Supporting exam staff, allocating workloads, and improving workflows for residential and commercial transactions.

Team Lead jobs in United States

See all jobs on JobTailor

Seasonal Team Lead

Seasonal Team Lead

Branch Team Lead

Team Lead – Patient Outreach Representative

Civil Team Lead

FPGA Team Lead

Digital Engagement Team Lead

Hackathons – Team Lead

Workforce Absence Team Lead

Subrogation Team Lead

Warehouse Team Lead – A Shift

Senior Member Services Team Lead

R&D Team Lead

Team Lead, Digital Cloud

Collection Team Lead I

Lead Resident Maintenance Technician

Book Blast Outreach Specialist – Team Lead

CFD Team Lead

Lead Associate Principal, Adversarial Red Team

National Title Examination Team Lead