Team Lead, Digital Cloud

Nexcess

Team Lead owning revenue, retention, and expansion for Nexcess’s website-focused digital cloud customer cohort. Building cross-functional teams and go-to-market strategy for agencies and businesses scaling client websites.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates ownership of revenue targets and effective team management across sales, customer success, and technical functions. Proficient in proactive account management and capable of translating brand positioning into customer engagement.

Highest-signal resume keywords

Revenue OwnershipTeam ManagementProactive Account ManagementDigital Technical FluencyVertical SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue ManagementAccount ManagementCustomer SuccessSales StrategyDigital Product KnowledgeTechnical Support EngagementRoadmap PrioritizationData ReportingPipeline ReviewChurn Reduction

Soft Skills

Strong CommunicationCoachingProblem SolvingAdaptabilityTeam Building

Industry Keywords

Vertical SaaSCustomer Business ModelGo-To-Market StrategyCustomer QBRsAccount Health ReviewsEscalation PathsAnnual ContractsDigital Cloud ProductsSupport Ticket ManagementCustomer Engagement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the cohort's revenue, churn/expansion, and NRR targets end to end
Build and adjust the cohort's go-to-market motion with Marketing and Product
Report cohort performance and business results
Direct and develop AE, CSM, SE, and SME resources assigned to the cohort
Establish pipeline reviews, account health reviews, and escalation paths
Build teams through hiring, onboarding, and coaching where needed
Drive proactive account management and address issues before they become support tickets
Own annual-contract and roadmap conversations for highest-value relationships
Translate cohort brand positioning into customer conversations
Proactively obtain needed support from Marketing, Product, and Support
Represent the cohort in Digital Cloud product and marketing planning
Reduce churn and improve cohort NRR
Decrease support ticket volume per account through proactive account management
Increase the percentage of customers on annual contracts
Maintain current views of top accounts by risk and expansion opportunity

Requirements

What you’ll need

Demonstrated ownership of a revenue number, including decisions about how to achieve it
Experience managing or building a team, ideally cross-functional across sales, success, and technical functions
Comfort working in ambiguity while the function and tooling are being built
Strong communication skills for customer QBRs and Product roadmap prioritization
Working technical fluency in the digital space
Understanding of digital customers and the needs involved in building websites
Sufficient technical fluency to engage credibly in proactive support and roadmap conversations
Experience in a vertical SaaS or agency-adjacent business where the customer's business model mattered to the sale
Ability to speak and hear regularly
Ability to use hands for keyboarding, gross manipulation, and fine manipulation
Ability to work at a desk and computer screen for extended periods
Ability to work in a highly stressful environment with varied challenges, deadlines, and employee populations

Benefits

Comp & perks

Works from home option
Traditional climate controlled office environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties