Workforce Absence Team Lead

Sedgwick

Workforce Absence Team Lead supervising disability claims teams at Sedgwick, a risk and claims administration provider. Managing adjudication quality, appeals, reserves, client relationships, and colleague performance.

Posted 8/11/2026full-timeMemphis • Florida, Ohio, Tennessee, Texas • 🇺🇸 United StatesSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of disability claims management procedures and processes, with strong leadership and analytical skills to supervise teams effectively. Proficient in communication and negotiation, ensuring quality and compliance in claims adjudication.

Highest-signal resume keywords

Disability Claims ManagementClaims SupervisionAnalytical SkillsLeadership SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjudicationQuality ReviewClaims AnalysisPerformance CompetenciesClaims CodingClaims DocumentationTrend IdentificationProcess ImprovementClient Contact ManagementReserve Review

Soft Skills

Excellent CommunicationInterpersonal SkillsNegotiation SkillsOrganizational SkillsTeam Collaboration

Certifications & Qualifications

Professional Certifications

Industry Keywords

Disability ClaimsClaims ExaminerClaims ManagementVocational RehabilitationPerformance Management

About the role

Key responsibilities & impact

Supervise multiple teams of disability claims examiners and technical staff
Monitor colleagues’ workloads and individual claim activities
Provide training and technical/jurisdictional direction on claims adjudication reports
Identify trends, problems, and issues and advise management on recommended actions
Inform management of procedures and continuous process improvement ideas
Coordinate office projects with management
Compile, review, and analyze management reports and take appropriate action
Perform quality reviews on claims
Act as second-level appeal for client and claimant issues and implement final dispositions
Review reserve amounts on high-cost and over-authority claims
Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims
Maintain client contact, make claim-status recommendations, and provide written claim resumes
Ensure direct reports are properly licensed and claims files are correctly coded and documented
Administer personnel policies, interview and hire colleagues, establish development plans, conduct performance discussions, and provide leadership and motivation
Support the organization’s quality programs and perform other assigned duties

Requirements

What you’ll need

Six (6) years of claims experience or equivalent combination of education and experience required
Two (2) years of claims supervisory experience preferred
Bachelor’s degree from an accredited college or university preferred
Licenses as required
Professional certifications as applicable to line of business preferred
Thorough knowledge of disability claims management procedures and processes
Excellent oral and written communication, including presentation skills
PC literacy, including Microsoft Office products
Leadership, management, and motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Must live near one of Sedgwick’s centers of excellence: Dublin, OH; Indianapolis, IN; Irving, TX; Memphis, TN; or Orlando, FL
Travel as required

Benefits

Comp & perks

Hybrid work arrangement
Work-life balance
Medical insurance
Dental insurance
Vision insurance
401(k) and matching
Paid time off (PTO)
Disability insurance
Life insurance
Employee assistance
Flexible spending account or health savings account
Other additional voluntary benefits
Reasonable accommodations when applicable and appropriate