Support Engineer

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Treasury Management Sales Support Analyst

• Provide engineering support for GE Vernova’s installed wind turbine fleet
• Resolve service cases and troubleshoot field electrical issues
• Support spare parts and part replacement decisions
• Deliver timely, practical solutions that improve turbine reliability and performance
• Partner with Services, Fleet Performance, Design Engineering, and Manufacturing teams
• Perform root cause analysis and drive corrective actions for both fleet and manufacturing-related concerns
• Mentor and train team members for timely case resolution.

Electrical Fleet Support Engineer

• Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email, and digital tools
• Diagnose complex mechanical, refrigeration, electrical, and control system issues
• Support field service engineers during escalations and critical cases
• Act as a primary escalation point for high-priority technical issues
• Ensure timely resolution aligned with service response expectations
• Collaborate with regional service teams to resolve customer issues efficiently
• Develop and maintain technical documentation, troubleshooting guides, and service bulletins
• Support training delivery for field service engineers and distributors

Technical Support Engineer

• Work collaboratively with Senior Analysts, Team Leads, and Management who will provide oversight and guidance for day-to-day duties
• Receive and respond to support requests (calls and emails) from restaurant managers experiencing challenges utilizing PAR OPS in their day-to-day operations
• Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support analysts as needed
• Create, manage, and prioritize support requests through our ticket tracking software, Service Cloud
• Contribute articles to internal knowledge base and upload relevant information to internal SharePoint page to keep all tracking systems up to date
• Utilize a variety of programs to complete job functions including Data Central, Microsoft Office (OneNote, Teams, SharePoint, Outlook, etc.), RightAnswers, and Service Cloud
• Address technical issues by analyzing root causes, making informed decisions to resolve challenges often under time constraints

Support Analyst, Level 1

• Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement.
• Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack.
• Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs.
• Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling.
• Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions.

Designated Support Engineer

• Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices
• Fields customer questions and problems and resolves issues independently or partners with IT technical resources
• Assists junior analysts, as needed, prior to determining need for escalation
• Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices
• Uses systems and diagnostic tools to troubleshoot issues
• May develop, maintain and/or disseminate departmental policies and procedures
• Responsible for maintaining departmental standard operating procedures (SOP) manual
• Triages complex issues that span across multiple technologies (Ex: Networking, Security)
• Addresses IT tickets at remote offices across multiple locations within NYC
• Uses a ticketing system to manage assigned cases and logs all activities and case updates
• Creates and maintains asset records for all devices worked on
• Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices
• Ensures that all devices meet institutional security standards prior to connecting them to the network
• Answers end-user technology questions and provides information regarding departmental computing policies and service agreements
• Ensures metrics and service level agreements are upheld
• Provides timely response to customers
• Contributes to and helps maintain the Knowledge Base
• Coordinates and executes large scale hardware refreshes and office relocation projects
• Provides white-glove service to Senior/Executive Leadership as needed

IT Support Analyst II

• Receives and records incident related information using a variety of tools, techniques and procedures.
• Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
• Uses judgment within defined practices and procedures.
• Uses knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.
• Troubleshooting with tools and techniques, including network browsers, through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, SQL database analysis, HTTP/HTTPS, APIs, web browsers, and Microsoft Internet Information Systems analysis, and more.
• Maintains customer relationships by handling their questions and concerns with speed and professionalism.
• Establishes priorities and communicates effectively with clients.
• Overcomes constraints to resolve client issues and meet established deadlines.
• Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.
• Communicate with product teams on customer feedback and help develop longer-term improvement options.
• Acting as primary contact for assigned clients with respect to product company performance and operational processes.

Technical Support Engineer – Quickcharge

• Lead end-to-end onboarding, configuration, and activation of merchant accounts across third-party and reseller gateway platforms (e.g., Auth.net, CardConnect, CyberSource, FreedomPay).
• Deliver comprehensive client training for gateway solutions, including transaction processing, reporting tools, fraud controls, and system navigation.
• Provide onboarding, setup, and training support for Clover solutions and Commerce Control Center, ensuring clients are fully enabled at go-live.
• Guide clients through PCI compliance requirements, including education on security standards, validation processes, and ongoing compliance best practices.
• Assist clients in implementing fraud mitigation tools and gateway security settings (e.g., velocity controls, filters, risk protocols) to reduce exposure and losses.
• Create and maintain detailed client playbooks to support onboarding, training, and ongoing servicing needs.
• Deliver structured feedback to Sales and Product teams to enhance client onboarding experience, training content, and overall value proposition.
• Act as a subject matter expert and escalation point for complex gateway-related servicing issues, including processing errors, pricing inquiries, downgrades, and product optimization opportunities.
• Create, manage, and update servicing tickets; maintain accurate client demographic and account data across Fiserv and KeyBank systems.
• Develop and deliver reporting to measure onboarding effectiveness, client adoption, and value realization.
• Identify process gaps and inefficiencies; recommend and implement solutions to improve onboarding efficiency and client experience.
• Partner cross-functionally with Sales, Product, Risk/Compliance, and Operations to support successful client outcomes and continuous improvement.

Senior Client Service Specialist – Installation & Technical Support

• Provides on-site support and occasional remote support for workstations, laptops, printers, mobile, IoT and peripheral devices.
• Fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution.
• Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
• Triages complex issues that span across multiple technologies (Ex: Networking, Security).
• Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
• Uses a ticketing system to manage assigned cases.
• Logs all activities and case updates.
• Creates and maintains accurate asset records for all devices worked on.
• Manages and configures devices' network connectivity, from port activation to IP assignment.
• Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
• Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
• Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
• Ensures metrics and service level agreements are upheld.
• Provides timely response to customers, in accordance with service level agreements.
• Contributes to and helps maintain the Knowledge Base.
• Coordinates and executes large scale hardware refreshes and office relocation projects.
• Provides white-glove service to Senior/Executive Leadership as needed.

IT Support Analyst I

• ***Are you the one we’re looking for?***
• Diverse Computing, Inc. is looking for a highly motivated Product Support Analyst to join our close-knit product team. We are looking for someone with a strong drive towards customer service, the ability to work collaboratively across multiple teams, and an interest in learning the ins and outs of working in product development. In this role, you'll have the opportunity to work directly with our customers and our team to support DCI projects and products.
• This role requires the ability to understand our complex products and our users’ needs, as well as leading by example through attention to detail, critical thinking, and creative problem solving. We believe our product team should be one step ahead, proactively knowing the right questions to ask and acting in the best interest of our clients as well as our product teams’ success.****
• ***Get to know us a little.***
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they are part of our everyday reality, and yes, we're proud of it!

Product Support Analyst – Software

• Diagnose and resolve technical issues across Monte Carlo's platform — data pipelines, monitors, alerts, integrations, and agent observability features
• Own issues end-to-end: triage, reproduce, escalate to Engineering when needed, validate fixes, and close the loop with customers
• Build and maintain documentation, runbooks, and a knowledge base
• Work alongside the team building AI-powered support tooling
• Partner with Engineering and Product on bugs and feature gaps
• Drive high-priority customer issues over the line
• Collaborate with Customer Success, Sales, and Field Engineering
• Use AI to surface patterns across cases

• Provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments
• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines
• Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software
• Maintain inventory levels and facilitate and track shipments of IT equipment to end users
• Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions
• Monitor and complete all support and project-related tasks and activities
• Enter, monitor, and complete all entries in the Support Desk tracking system
• Interact with Subject Matter Experts (SMEs) from other IT teams to resolve user issues
• Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established
• Identify and work with Cyber Team support staff to rectify any noted deficiencies

IT Field Support Technician

• provide advanced, consultative technical support to advisory firms and internal partners
• serve as a subject-matter resource across Orion's technology ecosystem
• apply deep platform knowledge and independent judgment to resolve complex technical issues
• guide technology adoption, validate system functionality, and mentor team members
• act as trusted advisors while supporting certification integrity and service excellence
• independently analyze advanced technical issues, configuration challenges, and workflow discrepancies
• provide consultative guidance on Orion platform capabilities (Reporting, Billing, Performance, Advisor Portal, Reconciliation, Trading, and other modules)
• deliver detailed system training and technical guidance to advisors and internal partners
• participate in build-week activities by testing, validating, and certifying system functionality
• collaborate with Product Management and Development teams on defects, enhancements, and functional changes
• act as escalation support for complex technical cases
• document technical configurations, solutions, and best practices
• mentor and coach team members through job-shadowing and real-time guidance
• lead certification efforts and support technical enablement programs

Technical Support Specialist

• Join Regal to build a world-class support experience with our growing Technical Support team!
• Respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations.
• Work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience.
• Gain exposure to real customer challenges, build technical and communication skills, and play a hands-on role in helping companies use AI to transform how they engage with their customers.

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
• Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
• Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
• Deliver training and support to end users and staff on equipment operation and system use.
• Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
• Document all instances of hardware failure, repair, installation, and removal.
• Track and manage IT hardware/equipment contracts, including contract-based installations.
• Respond promptly to IT support requests via calls, pages, and emails.
• Perform additional duties as assigned.

IT Support Technician

• Efficiently manage and prioritize incoming support tickets.
• Troubleshoot and resolve technical issues related to company products and services.
• Provide accurate and timely responses to customer inquiries.
• Escalate complex issues to the appropriate internal teams when necessary.
• Deliver immediate assistance for emergency situations.
• Handle inbound customer calls and provide clear, concise explanations of technical concepts.
• Foster strong customer relationships through effective communication and problem-solving.
• Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions.
• Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.
• Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.
• Stay informed about product updates, features, and best practices.
• Participate in regular training sessions to maintain expertise in company products and services.
• Accurately document issues and resolutions using Salesforce or other CRM tools.

Customer Technical Support Specialist

IT Support Technician III

• Support and uphold the Mission, Vision, and NATIVE Values of WarHorse Gaming
• Assist in business continuity and disaster recovery planning; respond to system emergencies as needed
• Install, configure, test, monitor, and troubleshoot: End-user devices, Network hardware, Printers and scanners, Audio/Visual (AV) systems, Related software applications
• Diagnose and resolve complex IT and hardware issues; coordinate off-site repairs when necessary
• Provide AV support and communicate with third-party vendors as needed
• Deliver hands-on training and technical support to staff on system usage and equipment operation
• Maintain accurate inventory of IT assets, including servers, routers, switches, monitors, and peripherals
• Document all hardware installations, failures, repairs, and removals
• Track and manage IT equipment contracts and vendor services
• Respond promptly to support requests via phone, email, and ticketing systems
• Perform additional duties as assigned

See all jobs on JobTailor

Treasury Management Sales Support Analyst

Electrical Fleet Support Engineer

Technical Support Engineer

Support Analyst, Level 1

Designated Support Engineer

IT Support Analyst II

Technical Support Engineer – Quickcharge

Senior Client Service Specialist – Installation & Technical Support

IT Support Analyst I

Product Support Analyst – Software

Technical Support Engineer

IT Field Support Technician

Technical Support Specialist

Technical Support Specialist

IT Support Technician

IT Support Technician

Customer Technical Support Specialist

IT Support Technician III

IT Support Technician V

IT Support Technician III