Support Engineer

• Provide advanced on-site technical assistance at manufacturing and engineering facility
• Resolve complex hardware, software, and network issues
• Support escalations from Level 1 support
• Optimize IT systems to enhance productivity
• Collaborate with engineering and manufacturing teams
• Conduct proactive system maintenance
• Maintain detailed documentation of IT incidents
• Provide training and mentorship to Level 1 technicians

Desktop Support Technician

• Resolve inbound support tickets across question types — general knowledge, bug triage, and data requests
• Triage and escalate issues to Customer Success or Engineering
• Build AI-assisted workflows that automate manual support processes
• Develop internal tools and integrations that scale support execution
• Contribute to and continuously improve the internal knowledge base
• Tag and categorize tickets consistently to support data quality and AI agent optimization
• Take support-infrastructure projects from 0→1
• Partner with leadership, Product, and Engineering to surface patterns in customer questions

Customer Support Engineer

• Serve as the point of contact for complex customer inquiries, issues, and escalations.
• Troubleshoot and resolve issues related to integrations, workflows, and platform performance.
• Join customer calls to live-troubleshoot issues, explain findings, and guide customers through solutions.
• Comfortable communicating with both technical and non-technical stakeholders.
• Partner with Engineering and Customer Success Managers (CSMs) to ensure alignment on customer priorities and deliver a strong customer experience.
• Diagnose, troubleshoot, and debug issues end-to-end, documenting actions taken for tracking.
• Comfortable troubleshooting and resolving issues related to REST API functionality - including crafting and validating GET, POST, PUT, and DELETE calls using tools such as cURL and Postman.
• Demonstrate an understanding of HTTP response codes and their significance in integration debugging.
• Knowledge of authentication types: session-based, signed request, OAuth, Basic Auth, and API key authentication.
• Familiar with certificates: self-signed certificates, CA certificates, and certificate chain validation.
• Pull and review logs to identify errors, analyse root causes, and implement effective solutions.
• Leverage SQL to query databases, extract relevant data, and support troubleshooting efforts.
• Utilize Jinja2 to develop and maintain scripts and tools for automation and customization.
• Review and analyze workflows, imports, and system configurations to identify performance issues or failures.
• Collaborate closely with Engineering, SRE, and Product teams to investigate and resolve customer-impacting incidents.
• Escalate and document issues that cannot be resolved at Tier 1 to the appropriate Engineering team.
• Document solutions, troubleshooting steps, and best practices in the Technical Support Spaces.
• Provide structured investigation updates to customers during incident response.

Senior Technical Support Engineer – Tier 2

• Feed, water, and provide daily care for animals (including barrier-housed animals)
• Clean and sanitize animal rooms, cages, and equipment
• Transfer animals, supplies, and materials as needed
• Assist with grooming, bathing, and exercise
• Assist with handling and restraining animals
• Observe and report changes in animal health or behavior
• Support specimen collection and basic study procedures
• Maintain accurate records and data as required

Animal Husbandry Technician

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate and use bedside TVs and interactive technology.
• Troubleshoot basic technical issues and work with teammates to resolve more complex problems.
• Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
• Perform light maintenance to keep systems operating smoothly.
• Complete basic computer documentation and service records accurately.
• Help ensure every patient has a positive technology experience during their hospital stay.
• All other duties as assigned.

Onsite Support Technician

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Senior Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Contribute to enhancing the design, development, and maintenance of our in-house Sompo Reserving Platform reserving system and tools.
• Execute data controls and validation processes.
• Collaborate with actuaries to maintain, enhance, and implement robust reserving methodologies within SRP workbook.
• Work within the Reserving Technical team to manage and compile the data sets used in the reserving process.
• Ensure that data queries and issues are duly recorded, effectively resolved, and clearly communicated.
• Carry out and enhance where appropriate quarterly reserving data controls and validation processes.
• Work with the Reserving Function to refine reserving segmentations and update reserving parameters as required.
• Execute and reconcile GLSU topsides in collaboration with the Finance Department.
• Sustain and optimize the central reconciliation process for SRP for both SQL and PowerBI interface, while actively seeking opportunities to enhance operational efficiency.
• Maintain and produce quarterly Solvency II report for UK regulatory reporting.
• Produce a range of core and regulatory reports to support the reserving process.

Technical Analyst

• Investigate and resolve complex technical issues across application, infrastructure, and platform layers
• Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
• Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
• Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues
• Communicate findings clearly to technical and non-technical customer stakeholders during investigations
• Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior
• Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments

Support Engineer – Enterprise Platforms

• Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
• Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs).
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes.
• Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions.
• Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development.
• Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects.
• Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST).
• Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness.
• Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

IT Support Technician

• Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces, serving as the go-to expert for A/V systems and ensuring a seamless in-person and hybrid meeting experience for employees and leadership
• Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems
• Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records
• Maintain proficiency with MDM solutions (JAMF or comparable) to troubleshoot technical issues and improve day-to-day quality of life for employees
• Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume
• Help manage hardware lifecycle
• Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption
• Serve as an escalation point for Tier I & II support, providing advanced troubleshooting for complex hardware, software, and network issues
• Develop and maintain SOPs and knowledge base articles to document IT support workflows and best practices
• Proactively identify recurring issues and inefficiencies, and propose scalable process or automation improvements to reduce support burden

IT Support Engineer II

• Responsible for ongoing documentation, maintenance, monitoring, and deployment of hardware assets
• Expert in client's IT Operating Toolset – SalesForce, TeamWork, 7Geese, ITGLUE, Box.com, OKTA, Meraki.com, Avalanche, What's Up Gold, PDQ, PagerDuty
• Supports Handheld RF Hardware and related software, including Wavelink Avalanche, Wavelink ConnectPro, Wavelink Terminal Emulator & related Wavelink TE scripting
• Responsible for level 1 tech support of basic systems (non-WMS) issues and escalate internally or to outside resources as required
• Responsible for level 1 tech support of WMSAPPS (Synapse WMS, ProShip, NiceLabel) issues
• Resolve issues in a timely, accurate, and customer service focused manner
• Become an Operational Subject Matter Expert of Synapse working with operations and Information Systems
• Works with Information Technology management to manage systemic improvements
• Develop and maintain proper documentation of systems configuration and changes
• Participate in other IT and IT Support projects as required
• Occasional travel to Team Offsite Meetings, Customer Meetings, and Vendor events as required

IT Support Analyst

• Contribute to firm-level ETF capital markets strategy; liaise with the ETF trading ecosystem of Authorized Participants, market-makers, listing exchanges & liquidity providers, on behalf of individual issuer clients and the firm as a whole
• Partner with IMS business development, Solutions, operational units, legal & compliance and IMS leadership to onboard and ensure the operational readiness and strategic success of new ETF issuers
• Enhance our ETF implementation & educational program through the development of training material, technical explainers, custom FAQs & hands-on instruction to Issuer teams in implementation and beyond
• Build foundational models & sample documents to illustrate or enable client PM/ trading and tax optimization workflows
• Ensure ETF portfolio execution & capital markets insights are provided in operational onboarding context by participating extensively in client implementation
• Support clients in assessing distribution opportunity and strategy, product development relative to ETF mechanics, ecosystem partnerships and special projects such as conversions, dual share class, etc.
• Participate in assessments of client technology & operational capability to help guide ETF portfolio management workflow and procedure development
• Build SEI thought leadership and external visibility in the ETF community
• Partner with Solutions in scoping and execution of IMS’s ETF technology roadmap

Senior Technical Sales Specialist, ETF Capital Market Support

• Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
• Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
• Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
• Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
• Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

Technical Support Engineer – AMER

• Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
• Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
• Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
• Communicate clearly with customers and internal teams throughout the support process.
• Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
• Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
• Share customer feedback and product insights with the Product team.

• Provide support for incoming customer technical issues by providing resolution or escalating in a timely manner
• Provide support for customer requests for repair status, documentation, software, or part numbers
• Provide support for requests for technical assistance by internal customers
• Perform follow up support related to TSS2 or TSS3 issues
• Diagnose and resolve hardware, software, and configuration issues using a combination of documented troubleshooting processes and creative problem solving
• Assist customers with system configuration, software updates, and interoperability issues
• Provide follow up with customers regarding repair costs and purchase order requests
• Provide follow up support for QA requests by contacting customers to request additional information
• Adhere to all company policies, procedures, and business ethics codes

Technical Support Specialist, Monitoring

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

• Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for our growing EMEA/APAC customer base, working 3:00 AM - 12:00 PM ET
• Independently investigate and diagnose ambiguous or previously unseen technical issues, applying strong root-cause analysis rather than surface-level fixes
• Serve as a point of technical escalation for the rest of the support team, including reviewing tricky tickets and helping less experienced agents land on the right resolution path
• Determine and implement effective solutions to complex issues, and know when a problem needs to be escalated to Engineering versus being resolved directly
• Create and communicate clear, thoughtful action plans to customers, including enterprise stakeholders, in an approachable, confident manner
• Partner closely with Engineering, Product, and other internal teams to escalate, track, and resolve complex or systemic issues, building strong cross-functional relationships and pushing for durable fixes
• Identify patterns across tickets and proactively flag recurring or emerging issues before they become widespread
• Contribute to and help maintain support documentation, internal playbooks, and troubleshooting guides so institutional knowledge doesn't live in one person's head
• Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization
• Stay current on Yoodli's fast-moving AI platform, proactively seeking out and sharing new product knowledge with the team
• Manage time effectively across competing priorities, a fast-paced ticket queue, and mentorship responsibilities

Senior Technical Support Agent

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Technical Support Engineer

• Help the Client Experience (CX) team and the customer with technical issues related to all Botify products
• Investigate data discrepancies reported by customers
• Setup technical onboarding (involving scripting)
• Investigate technical feedback and issues from customers then fix them or escalate them to Engineering
• Proactively monitor customer workflows within the application
• Ensure reports are generated as expected and fixed in case of data-related incidents
• Articulate internal projects with strong impact and collaborate with Engineering teams
• Act as Incident Commander in the context of large incidents

Support Engineer jobs in New York

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Desktop Support Technician

Customer Support Engineer

Senior Technical Support Engineer – Tier 2

Animal Husbandry Technician

Onsite Support Technician

Senior Support Engineer

Network Support Technician

Technical Analyst

Support Engineer – Enterprise Platforms

IT Support Technician

IT Support Engineer II

IT Support Analyst

Senior Technical Sales Specialist, ETF Capital Market Support

Technical Support Engineer – AMER

Support Engineer

Technical Support Specialist, Monitoring

Technical Printer Support Representative I, Inkjet

Senior Technical Support Agent

Technical Support Engineer

Technical Support Engineer