Desktop Support Technician

L3Harris Technologies

Experienced IT Support Technician providing advanced on-site technical assistance in manufacturing and engineering. Resolving complex IT issues and optimizing systems for productivity.

Posted 7/24/2026full-timeRochester • New York • 🇺🇸 United StatesSeniorLead💰 $68,500 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in troubleshooting hardware, software, and network issues while optimizing IT systems to enhance productivity. Capable of providing training and mentorship to technicians and maintaining detailed documentation of IT incidents.

Highest-signal resume keywords

Advanced TroubleshootingNetworking ProtocolsTicketing SystemsManufacturing TechnologiesAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesTroubleshooting Network IssuesNetworking ProtocolsSystem MaintenanceDocumentation of IT IncidentsTechnical AssistanceIT System OptimizationProactive MaintenanceMentorship

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication Abilities

Tools & Technologies

ServiceNowERPMES

Industry Keywords

ManufacturingEngineeringIT SupportTechnical Assistance

Tech Stack

Tools & technologies

ERPServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide advanced on-site technical assistance at manufacturing and engineering facility
Resolve complex hardware, software, and network issues
Support escalations from Level 1 support
Optimize IT systems to enhance productivity
Collaborate with engineering and manufacturing teams
Conduct proactive system maintenance
Maintain detailed documentation of IT incidents
Provide training and mentorship to Level 1 technicians

Requirements

What you’ll need

High School Diploma or equivalent
8 years of prior relevant experience or 4 years with an associate degree
Advanced proficiency in troubleshooting hardware, software, and network issues
Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs)
Experience with ticketing systems (e.g., ServiceNow)
Familiarity with manufacturing technologies (e.g., ERP, MES)
Strong analytical and problem-solving skills
Excellent communication abilities

Benefits

Comp & perks

health and disability insurance
401(k) match
flexible spending accounts
EAP
education assistance
parental leave
paid time off
company-paid holidays