IT Support Engineer II

Spring Health

IT Support Engineer II providing A/V support and employee lifecycle management for Spring Health's NYC office. Responsible for IT automation initiatives and executive IT support.

Posted 7/17/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $54 - $68 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in A/V systems and IT support, with a strong focus on employee lifecycle management, automation using low-code/no-code tools, and proactive process improvement. Proficient in managing hardware lifecycles and providing high-level support to executive stakeholders.

Highest-signal resume keywords

A/V Systems ExpertiseMDM Platform ProficiencyLow-Code/No-Code AutomationIT Support for Executive StakeholdersHardware Asset Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportA/V SystemsMDM SolutionsLow-Code/No-Code ToolsMacOSWindows OSIOSAndroid OSIAM/Identity PlatformsGoogle Workspace

Soft Skills

Proactive Project ManagementTactful CommunicationResponsiveness

Tools & Technologies

JAMFZapierN8nOkta WorkflowsSlackZoomAtlassian Products

Industry Keywords

Employee Lifecycle ManagementAsset ManagementTechnical TroubleshootingProcess ImprovementInventory Audits

Tech Stack

Tools & technologies

AndroidiOSJamfMacOS

About the role

Key responsibilities & impact

Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces, serving as the go-to expert for A/V systems and ensuring a seamless in-person and hybrid meeting experience for employees and leadership
Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems
Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records
Maintain proficiency with MDM solutions (JAMF or comparable) to troubleshoot technical issues and improve day-to-day quality of life for employees
Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume
Help manage hardware lifecycle
Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption
Serve as an escalation point for Tier I & II support, providing advanced troubleshooting for complex hardware, software, and network issues
Develop and maintain SOPs and knowledge base articles to document IT support workflows and best practices
Proactively identify recurring issues and inefficiencies, and propose scalable process or automation improvements to reduce support burden

Requirements

What you’ll need

4-7+ years of experience in IT support, IT operations, or end-user support engineering
Demonstrated fluency with AI tools (e.g., ChatGPT, Claude, Gemini) to increase speed, quality, and efficiency in day-to-day troubleshooting, documentation, and process improvement
Strong, hands-on expertise with A/V systems and conference room technology
Strong working knowledge of MDM platforms (JAMF or comparable)
Hands-on experience with IAM/identity platforms such as Okta, including employee onboarding/offboarding and access reviews
Experience building automations using low-code/no-code tools such as Zapier, n8n, or Okta Workflows
Strong working knowledge of MacOS, Windows OS, iOS, and Android OS
Experience managing hardware asset lifecycles, including procurement and vendor coordination
Proven experience supporting executive/C-suite stakeholders with tact and responsiveness
Proactive approach to project management and process improvement
Strong working knowledge of Google Workspace, Slack, Zoom, and Atlassian products.

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.