Spring Health

Program Manager

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

Senior Program Manager, Global Clinical Training and Programming

• Serve as the primary Project Manager for Global Clinical Training and Programming
• Develop and implement a Global Clinical Training strategy
• Coordinate logistics for training and programming
• Consult on Training and Programming planning with Jumbo customers
• Collaborate with the Global team regarding strategy and implementation
• Measure training and program effectiveness
• Take a leadership role in planning global programming events

• Develop the strategy for global training and programming
• Serve as the primary Project Manager for Global Clinical Training
• Develop and implement a Global Clinical Training and Programming strategy
• Coordinate logistics for training and programming
• Work closely with Jumbo customers and internal stakeholders
• Partner with US Program Managers for coordination
• Measure training and program effectiveness
• Involved in the delivery of events as needed
• Lead planning for global programming on events

Senior Program Manager – Global Clinical Training and Programming

DevOps Engineer

• Contribute to the DevOps team on-call rotation and internal tooling development to ensure platform stability.
• Partner with AI teams to build out scalable infrastructure leveraging team best practices for Infrastructure as Code (IaC).
• Create and iteratively improve automation tooling centered around established team standards for IaC.
• Participate in design consultations for the AI team to architect infrastructure for new services.
• Act as a subject matter expert for infrastructure reliability and deployment patterns.
• Collaborate across Engineering to identify bottlenecks in the developer experience and provide automated solutions.
• Ensure infrastructure built out is production ready according to best practices around telemetry and observability as well as reliability

Senior DevOps Engineer

• Lead end-to-end program planning, execution, and delivery across multiple product, marketing, engineering, and cross-functional teams teams.
• Define and track success metrics tied to member growth and program impact, using insights to continuously refine priorities and improve outcomes.
• Create and manage comprehensive program plans - including clearly defined success metrics tied to member growth and timelines - ensuring measurable impact and on-time delivery.
• Translate complex program data into clear, actionable updates for senior stakeholders - highlighting progress, risks, and business impact to support informed decision-making.
• Drive clear communication and alignment across stakeholders. Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes.
• Identify risks, dependencies, and blockers - facilitating resolution and tradeoff decisions.
• Foster continuous improvement by implementing scalable processes, retrospectives, and feedback loops.

Senior Program Manager II, Member Growth

• Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through
• Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations
• Drive clarity on priorities, owners, decision points, and next steps across workstreams
• Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed
• Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management
• Align stakeholders on timelines, dependencies, handoffs, and readiness needs
• Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities
• Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption
• Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments
• Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution

Senior Program Manager, Dedicated Workplace Teams

Director

• Lead semi-annual compensation cycles using Aon/Radford data to ensure market competitiveness across clinical, engineering, and corporate functions.
• Drive the completion of our job architecture project to create a scalable framework for career progression and internal equity.
• Evolve our compensation philosophy to support scale while ensuring consistent and fair practices.
• Drive quarterly equity reporting and narratives for the Board of Directors, managing burn rate and long-term shareholder value.
• Oversee the end-to-end equity lifecycle, including grant strategy, administration, compliance, and employee education.
• Serve as the People Team lead for M&A, harmonizing pay structures and bridging equity programs for acquired populations.
• Embed AI-driven solutions and automation into the compensation function to increase data precision, streamline heavy manual cycles, and provide real-time pay insights.
• Design and launch creative, non-traditional retention strategies and "stay incentives" for top-tier talent, ensuring our most impactful team members are recognized and rewarded beyond standard base pay.
• Manage and mentor a direct report, effectively distributing high-visibility work while providing the coaching and resources they need to grow within the People organization.
• Partner with Finance on budgeting and Talent Acquisition to design competitive offers that win top-talent while maintaining internal equity.

Director, Compensation & Equity

Medical Director

• Support the evolution of core clinical programs across the organization and serve as a critical thought partner in developing new care programs
• Lead the execution and quality improvement of the medication management capability and other programs across the organization
• Ensure ethical, safe, and well-designed use of AI tools to improve provider care delivery across all areas of mental health care
• Serve as a clinical representative with external stakeholders, including health plans, large employer clients, key sales / partnership conversations and complex customer topic conversations (e.g., outcomes, safety, prescribing practices)
• Act as a senior change leader on Spring Health’s most complex and strategic initiatives - ensuring clinical clarity, alignment, and adoption while reinforcing our culture and values.

Deputy Chief Medical Officer

Full-stack Engineer

• Design and build scalable full-stack services using Ruby on Rails, React, GraphQL
• Collaborate with cross-functional teams to ship high-impact features that improve our member growth
• Expand and maintain existing web and mobile applications
• Debug and resolve issues quickly and efficiently
• Provide technical leadership in architectural discussions, code reviews, and system planning
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders
• Lead initiatives to define and implement scalable system designs
• Own technical delivery for complex projects or subsystems
• Break down ambiguous or complex requirements into manageable, shippable units
• Drive technical and architectural discussions within the team

Senior Software Engineer, Member Growth, Retention

Artificial Intelligence

• Design and improve end to end customer journeys across digital, human, and operational channels, ensuring consistency and scalability across the service experience
• Create and evolve service blueprints, journey maps, and ecosystem maps to define how services operate today and establish a clear future state across teams and systems
• Conduct and synthesize user research, stakeholder interviews, and behavioral data to identify unmet needs, root causes, and high impact opportunities
• Identify inefficiencies in workflows, processes, and handoffs, and redesign services to reduce complexity, eliminate manual work, and lower cost to serve at scale
• Apply AI and automation strategies to streamline operations, increase efficiency, and deliver measurable cost reduction and productivity gains
• Identify, prioritize, and operationalize high value AI use cases that improve service delivery, decision making, and overall system performance
• Partner with Data Science, Engineering, Product, and Operations to integrate AI driven capabilities such as predictive insights, recommendations, and copilots into core services and workflows
• Lead cross functional alignment and decision making through workshops, working sessions, and executive level storytelling that drives clarity and action
• Translate insights into clear strategic recommendations, concepts, and prototypes, and drive them through testing, validation, and implementation
• Establish and drive adoption of service design frameworks and ways of working that enable teams to operate with a systems oriented and data informed mindset
• Define, track, and report on success metrics including adoption, efficiency, cost reduction, and service performance, ensuring accountability for outcomes
• Ensure alignment between user needs, business outcomes, and operational feasibility, balancing experience quality with financial and operational impact
• Support enterprise AI adoption by helping teams understand, adopt, and integrate AI capabilities into day to day workflows and decision making
• Drive continuous improvement by embedding experimentation, measurement, and iteration into how services are designed and operated

Senior Director, Service Design – AI Transformation

Engineer

• Build and maintain data pipelines that move data from application databases (e.g., Postgres) into Snowflake.
• Design, extend, and optimize data models across backend systems and the data warehouse.
• Ensure data reliability, integrity, and timeliness across all systems and reporting layers.
• Translate ambiguous business and product questions into clear analyses, dashboards, and SQL queries.
• Develop dashboards and self-serve analytics tools for product, clinical, and operations teams.
• Identify and resolve data discrepancies across systems (e.g., backend, warehouse, analytics tools).
• Integrate and reconcile multiple data sources into a consistent and trusted source of truth.
• Partner cross-functionally to define metrics, improve data accessibility, and drive data-informed decisions.
• Evaluate and implement tools for data orchestration, transformation, and scaling the data platform.
• Continuously improve data architecture to support a transition from scrappy workflows to scalable systems.

Senior Data & Insights Engineer

• Drive Spring Health’s clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey
• Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences.
• Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership
• Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways
• Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered.
• Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk.
• Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products.
• Facilitate the integration of new clinical programs into our core products for members and providers
• Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes
• Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements
• Support Product in the design and implementation of new technology features needed for key initiatives

Senior Program Manager, Clinical Product

Actuary

• Build and maintain actuarial ROI models to quantify cost savings, utilization changes, and downstream impact across employer and payer populations
• Present ROI findings directly to prospects and clients, distilling complex technical concepts into compelling, executive-ready storytelling
• Develop strong partnerships with revenue, product, finance, and data science teams to align on core assumptions
• Support emerging product evaluations by refining methodologies and validating financial assumptions
• Contribute actuarial expertise to product prototyping and development to help shape scalable financial frameworks
• Build custom savings and cost models using Excel and other spreadsheet applications
• Query databases using SQL to extract and analyze data to inform model assumptions
• Communicate the impact of custom configurations on price and margin to internal stakeholders
• Leverage AI tools to enhance the speed and quality of results delivered to our customers
• Collaborate cross-functionally to ensure actuarial rigor is applied to all external-facing financial metrics

Senior Actuarial Scientist

Vice President

• Define and execute a multi-year enterprise IT roadmap across infrastructure, networks, identity, endpoints, and collaboration platforms to ensure scalability, security, and alignment with business needs
• Modernize IT service delivery by implementing AI-enabled, data-driven support models that improve speed, quality, and employee experience
• Drive reliability and operational excellence across enterprise systems by implementing automation, observability, and continuous improvement practices
• Partner with Security to embed security-by-design across IT infrastructure and operations while maintaining a seamless user experience
• Own IT financial planning and vendor strategy, including budgeting, cost optimization, and management of strategic partners
• Build and scale a high-performing global IT organization with clear accountability, strong operating rhythms, and a proactive, service-oriented culture

Vice President, Information Technology

Data Analyst

• Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.
• Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences.
• Develop dashboards and data visualizations that empower non technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements.
• Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance.
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.

Senior Program Manager, Global Clinical Training and Programming

Senior Program Manager, Global Clinical Training and Programming

Senior Program Manager – Global Clinical Training and Programming

Senior DevOps Engineer

Senior Program Manager II, Member Growth

Senior Program Manager, Dedicated Workplace Teams

Director, Compensation & Equity

Deputy Chief Medical Officer

Senior Software Engineer, Member Growth, Retention

Senior Director, Service Design – AI Transformation

Senior Data & Insights Engineer

Senior Program Manager, Clinical Product

Senior Actuarial Scientist

Vice President, Information Technology

Senior Data Analyst, Customer Value