Spring Health

Operations

• Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship.
• Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the "why" behind our metrics.
• Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed.
• Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process.
• Ensure workflows are built for "portability," keeping the human experience at the center of every AI or offshore automation strategy.
• Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed.
• Champion U.S.-led innovations, ensuring our "architects" see the tangible impact of their creativity across our global footprint.
• Design engagement strategies that celebrate wins and foster a profound sense of purpose.
• Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership.
• Partner with HR to build frameworks and governance.

Associate Director, Care Support

Product Manager

• Partner with the Specialty Care team to define and execute the product strategy and roadmap, ensuring alignment with the company’s strategic objectives and user needs
• Lead and engage a cross-functional team of engineers, designers, subject matter experts, and data scientists to deliver high-impact products
• Conduct and source comprehensive market research to identify new opportunities and understand the evolving competitive landscape.
• Collaborate with other departments to ensure products comply with regulatory standards and align with business goals.
• Cultivate a high-performing team, setting clear expectations, providing continual guidance and feedback, and fostering a culture of innovation, collaboration, trust, accountability, and growth.
• Stay informed of industry trends, best practices, and emerging technologies to inform and influence the product strategy and direction.
• Work with team members to build a portfolio of internal core competencies and best-in-class partnerships in a complex healthcare ecosystem.

Senior Product Manager, Specialty Care

Data Scientist

• Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment
• Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers
• Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing
• Provide thought leadership in how we evolve our customer data story

Senior Data Scientist, Customer Reporting

User Researcher

• Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement
• Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions
• Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders
• Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently

Senior UX Researcher

• Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions.
• Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability.
• Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs.
• Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical).
• Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact.
• Build business cases for automation, tooling improvements, vendor optimization, and process redesign.
• Connect financial targets to day-to-day operations through performance dashboards, KPI rigor, and accountability cadences.

Associate Director – Strategic Operations

Marketing

• Own end-to-end execution of seasonal and thematic campaigns (e.g., mental health awareness moments, benefit year cycles, employer-benefit timelines), managing build, QA, scheduling, and deployment across channels.
• Build and maintain email, push, and in-app communications for educational nurtures, newsletters, and care-modality spotlights, applying segmentation and personalization logic as directed.
• Execute behavior-based and trigger-driven programs designed to increase feature activation, modality adoption, and repeat engagement, working within workflow architectures established by the Lead.
• Monitor adoption programs for performance trends and surface optimization opportunities, flagging insights and recommending adjustments based on data.
• Execute A/B and multivariate tests on messaging, subject lines, send timing, and segmentation within an experimentation roadmap; document results and contribute to learning synthesis.
• Maintain campaign documentation, templates, and QA checklists that support consistent, high-quality launches across the team.
• Track and report on campaign KPIs including open rates, click rates, feature activation, educational content engagement, and downstream care outcomes.
• Own post-campaign wrap-ups that capture results, learnings, and recommendations for future programs.

Lifecycle Marketing Manager, Campaigns

Data Analyst

• Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
• Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
• Developing a deep understanding of our products and how we tell the story of their impact to customers
• Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
• Surface opportunities to automate and scale commonly requested reports and data sets
• Become an expert working with our data stack including Snowflake, Looker, dbt, and Hex

Data Analyst II, Customer Reporting

Support Engineer

• Own investigation and resolution of the most complex technical support issues, including cross-service and production-impacting incidents.
• Serve as a senior escalation point for high-severity incidents, driving root cause analysis and durable fixes.
• Identify patterns in recurring issues and design automation, tooling, or process improvements to eliminate manual work.
• Partner with Product and Engineering teams to advocate for observability, system reliability, and operational simplicity.
• Contribute to and improve internal runbooks, documentation, and support workflows.
• Translate support trends into actionable insights that improve platform stability and user experience.
• Participate in incident response rotations and contribute to blameless postmortems.

Senior Support Engineer

Full-stack Engineer

• Design and build scalable backend services using Ruby on Rails, Python, GraphQL, SQL
• Collaborate with cross-functional teams to ship high-impact features that improve member growth
• Expand and maintain existing member growth infrastructure
• Debug and resolve issues quickly and efficiently
• Contribute to architectural discussions, code reviews, and tech debt prioritization
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder
• Build and maintain integrations with data warehouses or external APIs
• Troubleshoot data discrepancies and work with cross-functional teams to resolve issues

Software Engineer II, Member Growth, Channels

Account Manager

• Develop a comprehensive partnership ecosystem strategy for Spring Health inclusive of Channel Partnerships, Integration Partnerships, Marketplace Partnerships, Resellers, and Distribution Partners. Initial focus will be on the highest-leverage partnership motions for near-term growth, with prioritization evolving as the ecosystem matures
• Own the partnership P&L, including a quota-carrying responsibility for driving profitable, partner-sourced revenue growth. This role is accountable for forecasting, attribution, and margin performance of partner-driven revenue
• Lead Spring Health’s channel partnerships team and together:
• Identify, prioritize, and engage potential partners
• Lead negotiations to finalize partnership agreements
• Build and maintain relationships within partner organizations
• Conduct market research to identify trends, competitive landscapes, and new opportunities for strategic partnerships
• Navigate significant cross-functional dependencies with Legal, Compliance, Product, and Engineering while maintaining pace and accountability
• Build operating rigor where process and infrastructure are still evolving
• Represent Spring Health at industry events, conferences, and meetings to promote the company’s partnership initiatives and build industry connections

VP, Strategic Partnerships

• Own the end-to-end product lifecycle for your pod, from problem definition through delivery and iteration
• Translate ambiguous user and business problems into clear product requirements and prioritized roadmaps
• Partner closely with Engineering, Data Science, and Design to define solutions, trade-offs, and delivery milestones
• Use data, experimentation, and customer insight to inform product decisions and measure impact
• Work with ML engineers and data scientists to define goals, data needs, evaluation methods, and quality gates
• Identify opportunities where AI/ML can solve real user problems and deliver measurable value
• Build strong, trust-based relationships with cross-functional partners across product teams

Product Manager II, Match

Clinical Operations

• Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin
• Drive “top of license” and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption
• Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience
• Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time
• Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways
• Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability
• Develop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively
• Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans
• Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops
• Anticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closure
• Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets
• Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact
• Coach partners on operational rigor: how work gets measured, managed, and improved

Senior Operations Manager, Clinical Operations

• Lead a high-impact 0-1 product initiative, acting as a technical leader and contributing across various facets of engineering. Your role will offer autonomy to explore creative solutions and advance what’s possible.
• Work with a cross-functional team of product managers, designers, data scientists, and marketers to rapidly innovate, ensuring the product aligns with the company’s mission and goals.
• Partner with the GM, Engineering Managers, and CTO to establish technical standards, set a clear vision, and create scalable software architecture, all while having ownership over key decisions.
• Break down complex requirements into manageable, incremental deliverables, applying mastery of your craft to deliver high-quality work.
• Prioritize and manage project timelines, ensuring successful completion of deliverables while maintaining a high level of autonomy in day-to-day decision-making.
• Identify opportunities for process improvements and take initiative to drive leadership in these areas.
• Cultivate a deep understanding of our products, users, and the broader impact on mental healthcare, ensuring that your work is aligned with a clear sense of purpose.
• Quickly pivot and adapt solutions based on feedback or new insights, clearly communicating changes to your team and maintaining momentum.
• Manage risks, dependencies, and tradeoffs in complex project delivery, always keeping the larger mission in focus.
• Collaborate with a passionate, close-knit team on special projects, where you’ll experience autonomy, growth, and purpose in every aspect of your work.

Senior Software Engineer – Care Innovation

Business Development Rep

• Own the vision, strategy, and execution of Spring Health’s outbound and BDR-sourced pipeline generation, accountable for a majority of total company pipeline.
• Lead and develop a multi-layered team (3 managers; ~25 BDRs), setting a high performance bar while building a culture of accountability, coaching, and internal mobility.
• Define the long-term vision for the Business Development organization, including org design, capacity planning, career paths, and future expansion strategy.
• Design and continuously refine outbound segmentation, targeting, messaging, and channel strategy in partnership with Sales, Marketing GTM Engineering and Revenue Operations.
• Create scalable, repeatable outbound playbooks that drive improved meeting conversion rates, pipeline quality, and revenue outcomes.
• Partner closely with AEs, Sales Leadership, Marketing, and Revenue Operations to ensure strong lead handoff, feedback loops, and campaign alignment.
• Implement AI-driven tools and automation to increase rep efficiency, improve personalization at scale, and reduce manual work across the business development rep workflow.
• Establish clear performance frameworks for managers, including coaching cadences, talent calibration, and succession planning.
• Build robust forecasting and reporting mechanisms to track productivity, pipeline health, and ROI of outbound initiatives.
• Contribute to broader Revenue leadership conversations, influencing territory design, capacity planning, hiring strategy, and GTM investment decisions.

Director, Business Development

Director

• Build Consultant Relationships at the National & Global Level: Establish Spring Health as the go-to mental health solution by building strong, trust-based relationships with benefits consultants.
• Drive Advocacy: Encourage national and global relationships with senior leaders across specialty practices to champion Spring Health, supporting our pipeline and bookings goals.
• Support Sales in Territory: Partner with sales, channel partnerships, and other teams to drive pipeline and bookings, engaging consultants and coordinating resources to meet territory goals.
• Support Sales Initiatives: Work with Product Marketing to create targeted sales tools and educational materials for consultants.
• Represent at National Events: Attend conferences and consultant events to build brand presence and expand influence.
• Coordinate Across Teams: Act as a liaison with sales, product, and customer success, bringing consultant insights to inform strategy.
• Leverage Market Insights: Provide competitive intel and market insights to help align strategies with consultant needs.
• Meet Sales Goals: Collaborate with internal and external partners to hit annual revenue targets.