Clinical Care Navigator

Spring Health

Clinical Care Navigator providing mental health support at Spring Health. Engaging with clients on mental health and crisis care while coordinating resources and referrals.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis assessment, safety planning, and effective communication while providing clinical support and coordinating care for members. Proficient in utilizing motivational interviewing and solution-focused interventions to enhance member engagement and outcomes.

Highest-signal resume keywords

LCSWCrisis AssessmentSafety PlanningMotivational InterviewingCBT

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis SupportSolution-Focused InterventionsMindfulness TechniquesProfessional DocumentationClinical Judgment

Soft Skills

Active ListeningVerbal CommunicationWritten CommunicationDiversity and Inclusion AwarenessMulti-Tasking

Tools & Technologies

Computer PlatformsTech-Related Tasks

Certifications & Qualifications

LMFTLPCLicensed Psychologist

Industry Keywords

Clinical CareCare ManagementCrisis Line SupportMember ExperienceConfidentiality Standards

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team. Some inbound crisis line support is required.
Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
Use effective written skills to complete professional documentation and to interact with members and providers through email.
Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
Participate in staff meetings, case consultations, and training.
Assist with onboarding and mentoring new team members.
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Requirements

What you’ll need

LCSW, LMFT, LPC, or licensed psychologist.
Minimum of 2+ years of direct clinical care experience.
Expertise in crisis assessment and safety planning
Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
Excellent listening, written and verbal communication skills.
Acknowledge and embrace diversity and inclusion.
Motivated to go above and beyond for members to provide a high-touch experience.
Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
Able to multi-task and context switch!

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.