Clinical Care Navigator, Overnight

Spring Health

Clinical Care Navigator at Spring Health providing in-the-moment mental health support through a clinical phone queue. Engaging with members in crisis and coordinating care for various mental health concerns.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $42 per hourWebsite

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
Use effective written skills to complete professional documentation and to interact with members and providers through email.
Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
Participate in staff meetings, case consultations, and trainings.
Assist with onboarding and mentoring new team members.
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Requirements

What you’ll need

LCSW, LMFT, LPC, or licensed psychologist.
Minimum of 2+ years of direct clinical care experience.
Expertise in crisis assessment and safety planning.
Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
Fully engaged and free from interruptions for the duration of shift.
Excellent listening, written and verbal communication skills.
Acknowledge and embrace diversity and inclusion.
Motivated to go above and beyond for members to provide a high-touch experience.
Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
Able to multi-task and context switch!

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays.
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.
4-4.5 months of fully paid parental leave
Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
Employer sponsored 401(k) match of up to 2% after 90 days of employment
Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
Focus Fridays: no meetings, no distractions, just time for you to get work done.
Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
Up to $1,000 Professional Development Reimbursement per calendar year.
$200 per year donation matching to support your favorite causes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Crisis SupportSolution-Focused InterventionsMindfulness TechniquesClinical DocumentationCare Management Protocols

Soft Skills

Active ListeningVerbal CommunicationWritten CommunicationProblem-SolvingTeam Collaboration

Certifications

LMFTLPCLicensed Psychologist