Clinical Care Navigator – After Hours

Spring Health

Clinical Care Navigator providing evening support for mental health within a global context and team. Engaging with clients using clinical expertise to ensure quality mental health services are received.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $42 per hourWebsite

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
Use effective written skills to complete professional documentation and to interact with members and providers through email.
Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
Participate in staff meetings, case consultations, and trainings.
Assist with onboarding and mentoring new team members.
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Requirements

What you’ll need

LCSW, LMFT, LPC, or licensed psychologist.
Minimum of 2+ years of direct clinical care experience.
Expertise in crisis assessment and safety planning.
Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
Fully engaged and free from interruptions for the duration of shift.
Excellent listening, written and verbal communication skills.
Approach all interactions with cultural awareness, empathy, and respect for individual identities.
Motivated to go above and beyond for members to provide a high-touch experience.
Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
Able to multi-task and context switch.

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning.
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Competitive paid time off policies including vacation, sick leave and company holidays.
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
Access to One Medical accounts HSA and FSA plans with Spring contributing up to $1K for HSAs.
Access to Noom, a weight management program.
Access to fertility care support through Carrot, additionally $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to fitness, mindfulness, nutrition, and sleep options.
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Crisis AssessmentSafety PlanningCognitive Behavioral Therapy (CBT)Solution-Focused InterventionsMindfulness Techniques

Soft Skills

Active ListeningEmpathyCultural AwarenessVerbal CommunicationWritten Communication

Certifications

LCSWLMFTLPCLicensed Psychologist