Senior Support Engineer

n8n

Senior Support Engineer providing technical assistance to users of n8n across various platforms. Collaborating with the engineering team and maintaining high user satisfaction.

Posted 7/21/2026full-timeRemote • California, Florida, Massachusetts, New Jersey, New York, Texas, Virginia • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, particularly in workflow automation, APIs, and integrations, while effectively communicating complex technical concepts to non-technical users. Proven ability to diagnose issues and enhance product reliability through documentation and community engagement.

Highest-signal resume keywords

Technical Support ExperienceWorkflow AutomationJavaScriptNetworking ConceptsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow AutomationAPIsJavaScriptNode.jsDockerKubernetesDNSHTTP/HTTPSTCP/IP

Soft Skills

Problem-Solving SkillsAttention to DetailStrong Communication SkillsUser-Centric Approach

Industry Keywords

Technical SupportCustomer-Facing EngineeringEnterprise SupportDocumentationCommunity Engagement

Tech Stack

Tools & technologies

DNSDockerJavaScriptKubernetesNode.jsTCP/IP

About the role

Key responsibilities & impact

Provide technical support to users via tickets, chat, and community forums.
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
Collaborate with the engineering team to escalate and resolve complex technical challenges.
Create and maintain documentation, FAQs, and knowledge base articles.
Identify common issues and work on solutions to improve product reliability and user experience.
Contribute to the community by answering questions and sharing best practices.

Requirements

What you’ll need

5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
Open to participate in a paid on-call rotation to provide after-hours support
Strong understanding of workflow automation, APIs, and integrations.
Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
Good understanding of JavaScript, Node.js, and Docker.
Experience with Kubernetes is a plus.
Excellent problem-solving skills and attention to detail.
Strong communication skills and ability to explain technical concepts to non-technical users.
Passion for helping users and improving product usability.

Benefits

Comp & perks

Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 –
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 –
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ –
Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.