Onsite Support Technician

Uniguest

Onsite Support Technician helping patients and staff with technology in healthcare settings. Responsible for maintaining bedside entertainment systems and other patient technology solutions.

Posted 7/22/2026part-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $0 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on patient technology support, including troubleshooting and basic technical repair. Proficient in using hand tools and performing light maintenance to ensure optimal operation of patient-room devices.

Highest-signal resume keywords

Customer Service ExperienceBasic Troubleshooting SkillsBasic Computer SkillsCommunication SkillsAbility to Lift 50 Pounds

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic TroubleshootingTechnical Repair ExperienceComputer DocumentationEquipment ReplacementInstallation of TVs

Soft Skills

Strong CommunicationFriendly AttitudeTime Management

Tools & Technologies

Hand ToolsBedside TVsInteractive Technology

Certifications & Qualifications

High School Diploma or EquivalentHospital Onboarding Requirements

Industry Keywords

Patient Technology SupportHealthcare EnvironmentPatient ExperienceLight Maintenance

About the role

Key responsibilities & impact

Deliver outstanding customer service to patients and hospital staff.
Help patients navigate and use bedside TVs and interactive technology.
Troubleshoot basic technical issues and work with teammates to resolve more complex problems.
Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
Perform light maintenance to keep systems operating smoothly.
Complete basic computer documentation and service records accurately.
Help ensure every patient has a positive technology experience during their hospital stay.
All other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent.
At least one year of customer service experience is preferred.
A passion for helping people and providing excellent customer service.
Strong communication skills and a friendly, professional attitude.
Ability to work independently and manage your time effectively.
Basic computer skills and comfort learning new technology.
Basic troubleshooting or technical repair experience.
Ability to install a 32-inch television on a wall mount.
Experience using basic hand tools.
Ability to lift up to 50 pounds and climb a 6-foot ladder.
Must meet hospital onboarding requirements, including required immunizations, health screenings, and COVID-19 vaccination.

Benefits

Comp & perks

Medical, Dental and Vision Insurance Plan options.
Pet Insurance Plan.
401k Plan with Employer Match.
Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
Employee Assistance Program (EAP).
Employee Referral Bonus Program.
Career development and potential for advancement opportunities.
Performance bonuses.
Employee Recognition Rewards Program.