Uniguest

Sales

• Drive net-new revenue by sourcing and closing new business opportunities within the hotels and convention centers, leveraging both marketing-generated leads and proactive outbound prospecting against targeted accounts.
• Own the full sales cycle from initial outreach through close, with a strong emphasis on new customer acquisition and first-time engagements.
• Build, manage, and continuously grow a robust sales pipeline through disciplined prospecting and territory planning.
• Sell directly to customers while also partnering with channel partners to identify opportunities, influence deals, and drive incremental revenue across the West Coast.
• Collaborate cross-functionally with internal teams to develop deal strategies, advance opportunities, and successfully close business.
• Provide accurate and timely sales forecasts, maintaining visibility into pipeline health and expected revenue.
• Prioritize tasks and meet deadlines within a fast-paced, monthly close environment.
• Deliver regular updates on opportunity status, pipeline progression, and key account activity.
• Stay current on company products, services, and solutions, and effectively articulate value propositions to prospective customers.
• Monitor competitive activity and market trends, actively gathering intelligence to inform sales strategies.

Regional Sales Director

Customer Support

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Onsite Support Representative

Customer Success Manager

• Own a portfolio of customer renewals within a rolling 90-day window.
• Maintain clear visibility into renewal status, customer sentiment, risk, and next steps.
• Conduct proactive renewal readiness reviews to identify potential blockers or concerns ahead of renewal.
• Serve as the primary point of contact for assigned accounts.
• Build strong working relationships with customer stakeholders across hospitality organizations.
• Coordinate internal response efforts related to customer escalations and high-priority concerns.

Customer Success Manager – Hospitality

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned

• Own a portfolio of customer renewals within a rolling 90-day window.
• Serve as the primary point of contact for assigned accounts.
• Establish and maintain a regular cadence of customer calls (monthly or quarterly depending on account tier).
• Build relationships with key stakeholders across senior living organizations.
• Facilitate structured customer discussions around product roadmap direction and future platform capabilities.
• Coordinate with Professional Services and Sales to align customers to the appropriate migration path and timing.

• Develop and maintain relationships with end users, consultants/planners, system integrators and strategic channel partners across Benelux.
• Identify and map key stakeholders and decision-makers within target organisations; build a network that creates sustainable pipeline.
• Create and execute a targeted new business sales strategy aligned to regional revenue targets with particular focus on Healthcare.
• Conduct market and competitor research to identify priority accounts, partner opportunities and routes to market.
• Build, manage and forecast a robust pipeline, maintain accurate CRM hygiene and provide clear reporting on progress and risks.
• Develop strong product knowledge across the Uniguest portfolio; confidently present the value proposition and run early-stage demonstrations with pre-sales support.
• Lead commercial discussions and negotiations, collaborate with internal stakeholders to deliver proposals and close business.
• Attend relevant industry events and follow up leads to progress opportunities.

Regional Sales Manager

Support Engineer

• Provide technical support for customers by troubleshooting a variety of applications and product lines.
• Assist Tier 1 agents by providing guidance, clarifying processes, and reinforcing best practices to improve first-call resolution rates.
• Encourage and promote the use of the Knowledge Base, identifying areas for improvement and training Tier 1s on effective usage.
• Take ownership of complex customer issues, ensuring timely resolution while minimizing unnecessary escalations.
• Work with customers and their IT teams to resolve long-duration issues effectively.
• Provide one-on-one coaching for Tier 1 agents to help them grow and develop.
• Help manage the Tier 2 case backlog by properly categorizing, prioritizing, and actively working cases.
• Ensure accurate and thorough documentation in the Uniguest case system.
• Complete assigned projects, including account organization, documentation, and process improvements.
• Escalate cases appropriately to higher Tier or Supervisor when necessary.
• Bring creative solutions and innovation to drive continuous improvement.
• Maintain a strong understanding of Uniguest procedures and policies, setting an example for coworkers.
• Performs other related duties as needed.

Regional Sales Director

Onsite Support Representative

Customer Success Manager – Hospitality

Onsite Support Representative

Customer Success Manager

Regional Sales Manager

Technical Support Representative, Tier II