Uniguest

Support Engineer

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate and use bedside TVs and interactive technology.
• Troubleshoot basic technical issues and work with teammates to resolve more complex problems.
• Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
• Perform light maintenance to keep systems operating smoothly.
• Complete basic computer documentation and service records accurately.
• Help ensure every patient has a positive technology experience during their hospital stay.
• All other duties as assigned.

Onsite Support Technician

Customer Support

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Patient TV Support Representative

Patient Support Representative

• Deliver friendly, professional technical support via phone and remote tools.
• Troubleshoot Windows PCs, networking issues, and Uniguest software.
• Diagnose technical problems and guide customers to successful resolutions.
• Collaborate with teammates to resolve complex issues and share knowledge.
• Create a positive customer experience with every interaction.

Technical Support Representative – Tier I

• Provide friendly, onsite support to patients and hospital staff.
• Help answer questions and resolve basic issues with in-room and other patient entertainment equipment.
• Show patients how to use the TV system and its features.
• Work with team members to solve problems when needed.
• Replace small equipment, such as TVs, pillow speakers, and phones, when necessary.
• Perform all other duties required.

Customer Service Representative

Onsite Support Representative

Administration

• Administer, maintain, & optimize the NetSuite ERP platform
• Partner closely with Finance leadership and business stakeholders to understand requirements and translate them into effective NetSuite solutions
• Configure and customize NetSuite modules, workflows, forms, dashboards, saved searches, reports, and roles/permissions
• Design, develop, and implement system enhancements to improve Finance processes, controls, reporting, and operational efficiency
• Evaluate business requirements and recommend scalable NetSuite configurations and best practices
• Create and maintain custom fields, records, scripts, workflows, and integrations as needed
• Support month-end, quarter-end, and year-end financial close processes
• Develop and maintain financial and operational reports, KPIs, and dashboards
• Manage user access, security roles, and system governance
• Troubleshoot and resolve NetSuite issues, performing root-cause analysis and implementing long-term solutions
• Coordinate testing, deployment, and documentation of system changes and enhancements
• Work with third-party vendors and consultants when required
• Maintain data integrity and support audit, compliance, and internal control requirements
• Stay current on NetSuite releases and proactively identify opportunities to leverage new functionality

NetSuite Administrator

Revenue Operations

• Own global revenue recognition processes in accordance with ASC 606 and applicable international accounting standards (IFRS 15 where applicable).
• Analyze and document accounting treatment for: SaaS and subscription arrangements, Hardware and product sales, Professional services and implementation revenue, Multi-element and bundled arrangements, Channel partner and reseller agreements, Usage-based, milestone, and variable consideration models.
• Review customer contracts to determine appropriate revenue recognition treatment.
• Prepare and maintain technical accounting memos and revenue policy documentation.
• Ensure consistent application of accounting policies across multiple legal entities and business units.
• Lead monthly, quarterly, and annual global revenue close activities.
• Prepare and review journal entries, reconciliations, deferred revenue rollforwards, and related schedules.
• Support consolidated financial reporting and revenue disclosures.
• Partner with colleagues to support audits, and statutory reporting requirements.
• Coordinate with regional accounting teams to ensure timely and accurate reporting across global operations.
• Maintain and improve revenue accounting processes, internal controls, and automation initiatives.
• Optimization of revenue systems in NetSuite.
• Identify process improvement opportunities to increase scalability and reduce manual effort.
• Collaborate with Sales Operations on deal structuring, contract language and non-standard terms.
• Collaborate with FP&A on forecasting and revenue analytics.
• Collaborate with Tax on intercompany and global entity considerations.
• Provide guidance to business stakeholders regarding revenue implications of commercial arrangements.
• Monitor emerging accounting guidance and assess impacts to the business.
• Assist with acquisitions, integrations, and new market expansion initiatives.
• Support special projects related to revenue operations, compliance, and organizational growth.

Global Revenue Manager

Sales

• Drive net-new revenue by sourcing and closing new business opportunities within the hotels and convention centers, leveraging both marketing-generated leads and proactive outbound prospecting against targeted accounts.
• Own the full sales cycle from initial outreach through close, with a strong emphasis on new customer acquisition and first-time engagements.
• Build, manage, and continuously grow a robust sales pipeline through disciplined prospecting and territory planning.
• Sell directly to customers while also partnering with channel partners to identify opportunities, influence deals, and drive incremental revenue across the West Coast.
• Collaborate cross-functionally with internal teams to develop deal strategies, advance opportunities, and successfully close business.
• Provide accurate and timely sales forecasts, maintaining visibility into pipeline health and expected revenue.
• Prioritize tasks and meet deadlines within a fast-paced, monthly close environment.
• Deliver regular updates on opportunity status, pipeline progression, and key account activity.
• Stay current on company products, services, and solutions, and effectively articulate value propositions to prospective customers.
• Monitor competitive activity and market trends, actively gathering intelligence to inform sales strategies.

Onsite Support Technician

Patient TV Support Representative

Patient Support Representative

Technical Support Representative – Tier I

Customer Service Representative

Patient Support Representative

Onsite Support Representative

NetSuite Administrator

Global Revenue Manager

Onsite Support Representative

Regional Sales Director

Onsite Support Representative